[bergkamp234]

I have just installed nokia software update pc, but when i open the update it just hangs around like a bad smell stuck at starting application.

Can anybody help?

Best wishes,

Ronald

[petrib]

Do you have some sort of VPN (Virtual Private Networking) software active/running? If so, try without (and let us know if it helped and what sw you had).

[bergkamp234]

Do you mean a firewall? sorry i am not very pc savvy

[petrib]

No (VPN is a different thing). However, if you don't know what it is, you probably don't have it.

If the app doesn't work, a personal firewall on the PC could block it, too. If you don't have a router with a firewall, then don't turn the firewall off in any case, because it'll then open up your PC for external attacks.

[jakes]

Also: check your updater SW version and always use latest updater. Mine updated itself automatically to 1.00.88 around a week ago.

[mjlaris]

I discovered that I had to close the Nokia PC Suite in order for the Software Updater software to start. Otherwise, it just hangs, as you described above.

Mark

[tomasr]

I get this error when i try to start the application: Picture of error It says: Can't find procedurestartadress xmlReadFile in DLL-file libxml2.dll. Anyone who got the same problem? Any solution? The program just hangs there, nothing happens. Have tried different things you have pointed out in above posts. /Tomas

[jakes]

What version of PC suite are you using? If older than 6.81 then does it work better after you have installed install latest version from http://www.nokia.com/pcsuite ?

[cropstad]

Hi.

I have the same problem.

Softwareupdater freezes at the startup "Starting application...."

My phone ha gone mental and needs an update FAST!

Plz help me!?!

Phone: N70
Nokia software Updater: v1.0.88en

No VPNsoftware running, PCsuite closed

[somaken]

Hi,

My v.1.0.88en Updater also hangs. Exiting PC suite doesn't help at all, and I don't have a VPN. Any ideas welcome.

[goodphil]

i had the same problem....

Norton antivrus was the cause.

But unfortunetly, i have authorised NSU in Norton but doesn't make change.

So i delete the processus of NSU in Norton, close it, and start again NSU.

Norton asks me what to do with NSU, i say yes, and a this time it works ;-)

Message Edited by goodphil on 16-Sep-2006
02:15 PM

[sthatzi]

OK my case was a bit trickier. After the hangup that you mention above I tried to uninstall NSU only to find out that Windoz Update has placed a Microsoft driver called "Nokia modem driver". After uninstalling this driver and a couple of restarts.. everything worked ok.
NSU did not hangup and the update was done in 15-20 mins.

Hope this helps.

[georgev]

Hi there,

I just installed the software on a clean PC and it still crashes / freezes. Could you give more details on how you went about fixing the problem?

Do I simply uninstall the MS Nokia Modem Driver from Add/Remove Programs and reboot? How do I prevent this driver from being re-installed?


Thanks

Update: I removed the MS driver and closed PC Suite, still all I get is that "Starting Application..." screen.

Yes it is a nice screen, but I dont know for how much longer...

Message Edited by georgev on 21-Sep-2006
12:11 PM

Message Edited by georgev on 21-Sep-2006
12:12 PM

[cipri]

Nokia Software Update hangs when I run it. no VPN. even with AntiVirus switched off. Nokia PC Suite turned off. all other programs turned off.
all it does is freeze!

[organicboy]

Hi,

I had the same problem. Turned out it was Comodo, my firewall, even though I'd approved the Software Updater.

It worked fine when I disabled the firewall completely. Not great from a security point of view, but it enabled me to update the phone!

[kimsyv]

I also had this problem. It hanged while trying to start the installation (prepare to install...). Doing changes in the firewall did nothing for me. But instead I killed the ns_ui_client.exe and nsl_host_process.exe with Task Manager. Then I restarted the Updater and it worked just fine.

[ddot]

NSU not compatible with Vista...

[scum1811]

I keep getting a message that critical software is missing and to re install but when i do i keep getting the same message

[chilld]

I managed to get it to start up by changing the port range that its service process is using. Haven't yet tried to flash, but it gets past the "Starting application..." bit at the least. I modified

C:\Program Files\Common Files\Nokia\Service Layer\A\nsl_config.cfg

changing the ports so they're in the 50000 range instead of the 60000 range:
<?xml version="1.0"?>
<configuration>
<id>A</id>
<root_port>52716</root_port>
<port_range first="52630" last="52694"/>
</configuration>


hth,
Dave

[alsmith]

seen this update but I haven't tried updating my phone yet because I'm looking for the answer to a simple question. I assume it is a simple one but nothing says what the update does on the download page, and I haven't found what it is about yet. Can anyone point me where to look, please? And why don't Nokia say on the download page or give a link? Something embarrasing?
Thanks!