[ratt68]

hi can anybody help been trying to update my n97 to the v 2 update and need to clear some space on the undersized c drive on the phone as well only i can not do it.  Every time i try using nsu i get a message saying theres a config error and if i try with ovi suite i get a code 4 error.

i'm running vista home basic with windows firewall(the built in one (yes i know its not good)), nod 32 anti virus and connecting to the net via a wireless netgear router (with built in nat firewall)on a virgin media connection, does anybody have any ideas what i'm doing wrong

thanks in advance 

Ian

[jjegan]

I would switch off the AV and give it a try .

jje

[JimsLastNokia]

Have you tried hard reset on your N97?

[St3ph3n]

When you are reinstalling the firmware turn of your Antivirus plus firewall as it could prevent the data being recieved from Nokia. Or If you are using Windows 7 Nokia Software Updater is not compatible with it yet I think.

You can uninstall NSU and run a registry scan to fix up the invalid registries, and then reinstall NSU.

Sometimes this can be caused by the Microsoft Internet connection sharing (ICS) in Microsoft Windows Vista and XP.

"Select "Show All Connections" - one of the connections that appears may have a "hand" icon imposed on it, select that connection and then right click on the icon, then select "Properties" from the menu that appears.

Select the "Advanced" Tab from the window that opens. Then uncheck the "Allow Other Network Users to connect through this computers internet connection"

You should then OK all the windows, restart the computer and try Nokia Software Update again.

Shared connections in Vista will also cause the problem, and is indicated in a similar fashion, in the network connections, from the Network and Sharing Centre. 

Shared connections can be made by accident when creating connections. "

[ratt68]

tried uninstalling both ovi suite and nsu and turning off the av and the windows firewall ,don;t know how to turn off the nat one in the router, but still nothing .did the hard reset and reformated the mass memory so back to factory settings, virtually no computer security at all i even tried installing the newer beta ovi suite  oh and i tried bypassing the wireless router and connecting the computer straight to the cable broadband modem thing and still nothing .

i'm completley stumped 

[zoro06]

@ratt68 : deliver your mobile to Nokia Care Center : i can see that this method is the best one to know if it's a mobile problem or computer one

[ratt68]

one other thing i don't understand is; why can't i just download the update and flash it from the computer without this rubbish software. if i could just download it as an executable file i would have a problem at all

[ratt68]

ok getting some where but still not far enough i can now get to the bit where it says its installing (turned out uninstalling ad aware helps a lot) and it did download something but instead of installing it i get another error message telling me my device is not supported so im stumped again any ideas

[halpinio]

Hi.Im new to the site and am having a bit of trouble updating to v20 also.My phone has v12.0.026 but when i try to do an update it says device already updated.any help would be great.Cheers

[ratt68]

ok got it don't know how or why but finally got it to work using nsu just got to try to delete some of the preinstalled rubbish now. 

thanks everybody

don't suppose anyones found a way of uninstalling boingo and the like yet have they?

Message Edited by ratt68 on 30-Jan-2010 08:28 PM