[hkmemory]

Last month,i know that most N95 can be upgrade the firmware to V30 .Right now there is some people who live in Taiwan that they can upgrade their cell phone to v30.But the users who live in Hong Kong they can't.

Anyone can tell me that how long do all of the N95-1(0534832)users need to wait for the v30 firmware?Thank you.

Message Edited by hkmemory on 17-Sep-2008 04:41 PM

[decks]

The same way with 055036 (EU) still not have V30 ;/

[mccbleue]

The product code refers to a regional and/or network version of the software, some areas always lag behind others because there are so many different versions to meet the needs of different countries that it is not possible to release all at once.

The same is the case for my N82 at the moment.

[decks]

but do we have a chance to get someday an update?

[mccbleue]

If you have a standard phone, it will normally catch up in a matter of weeks; if your phone has network software it could take longer.

[decks]

is there any way of checking it if its network or standard?

[deleted_user]

Anybody using a vanilla, sim-free N95 who is unable to upgrade, might want to keep an eye on this Get Satisfaction thread:

http://getsatisfaction.com/nokia/topics/why_cant_i_upgrade_the_firmware_on_my_sim_free_n95_to_the_ve...

I'm waiting on Dustin at Nokia to tell me why product code 0547686 can't update yet. He was meant to respond yesterday but I guess he didn't receive a response yet.

If you have a different product code, add it to the thread and ask him to check it out. If you have the same problem, make sure you click the "I have got the same question" link. The more people who lend their weight, the more pressure it puts on Nokia to respond.

[linwood]

The website alone should give you an idea that you're not hearing from Nokia directly. If you would like to get in touch with Nokia and question as to why your product code has not been released with the new software version. Please use the contact us link at the top of the page and call or email Nokia Care.

[deleted_user]

Wrong Linwood. I suggest you make a few enquiries within your company instead of making assumptions about a website based on its name alone. GetSatisfaction is used as a support portal by many companies, and Nokia does indeed have registered Employees helping customers there.

Can't *anybody* claim to be an employee of Nokia, I hear you ask?

Well no, actually, since Nokia officially registered a presence there, it's impossible for people to become "registered employees" unless they have an email address @nokia.com.

[deleted_user]

Oh, and just in case you're still doubting GetSatisfaction, I'll point you to an issue I had with Foxmarks and the N95 browser during August.

http://getsatisfaction.com/foxmarks/topics/foxmarks_still_unusable_on_nokia_n95_smartphones

With regards that issue, I actually got Eric @ Foxmarks and Dustin @ Nokia communicating with each other so the Nokia R&D team could provide an official cause. If you scroll down the page, you'll see the post in question, but I'll quote it here anyway...

---

18-Sep-2008 12:54 PM
walkermoore wrote:
Eric,

I am opening a corrective action case on my end. I may need to ask you some additional questions to get an official cause from my R&D team. Can you email me at ********* with an Email I can contact you at?

Best regards,

Dustin

---

And that, ladies and gentleman, is why I frequently choose GetSatisfaction.com over the Nokia Discussion forums.



Removed personal information

Message Edited by linwood on 18-Sep-2008 01:27 PM

[michaels]

We do not doubt that the individuals active on that forum do work for Nokia in the USA, we know in fact that they do.

The Nokia Support Discussion team is based in Europe and Asia, our headquarters are in Finland just as the Nokia global headquarters are there. We are not directly affiliated to Nokia USA and cannot presently confirm whether Nokia USA has officially sanctioned its staff to speak as Nokia personnel on third party web sites; but on a global level it is usually Nokia's policy that staff may only represent the company in their official capacity, not as part of another organisation such as this web site.

Our global community should, therefore, be aware that any advice these people may give should be regarded as their personal advice based upon their experience as Nokia employees. It is not guaranteed that the advice that these individuals give or statements that they make on this web site are sanctioned by Nokia directly, and even if that is the case for the Nokia regional office where these individuals are employed, Nokia's policies may differ in other countries due to different social and legal factors.

Linwood is, therefore, right to state that until we are able to verify the status of GetSatisfied.com, if you require a response from Nokia that is officially sanctioned by the company, you should go through the regular Nokia Care support channels in your country or region.

Kind regards.

[deleted_user]

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18-Sep-2008 01:14 PM
walkermoore wrote:

Removed personal information

---

Removed "personal information" that was posted quite publicly for all to see by a Nokia employee.

Remarkable.

[deleted_user]

I appreciate your point Michaels, but as we have seen, my own request here about being unable to update my firmware was practically a farrt into the wind.

Likewise, when I contacted both my local Nokia service centre, and the retailer from whom I purchased my N95 handset, I couldn't get an answer.

And yet within ten minutes of posting at getsatisfaction.com, I've got somebody who is clearly a Nokia employee requesting a product code from me, and emailing head office to find out why it's not included in the firmware upgrade list.

So I stand by my guns and say to you: When the *local* Nokia support channels are such a let-down, it is inevitable that I and others will use a channel that *is* providing results, whether Nokia Europe sanctions it or not.

Again, my own N95 is *not* a branded handset. It is a sim-free, vanilla model, and I'm hoping to hear from Dustin R about the reason for a lack of firmware upgrade before the day is out.

I am confident that I will *never* get that reason using local support channels.

Message Edited by walkermoore on 18-Sep-2008 02:09 PM

Message Edited by walkermoore on 18-Sep-2008 02:09 PM

Message Edited by michaels on 18-Sep-2008 03:57 PM

[wicker_man]

Well I am confident that the only reply he will be able to give you is the official FAQ:
http://europe.nokia.com/A4577229#faq35

Other people can update their software but I cannot. What's wrong?
Update availability is based on many things, including existing Nokia device firmware version, country, and operator. It may be due to one of these variables that your Nokia device isn't eligible for updates.

Please note that your mobile service provider, operator, or carrier may not have approved the latest Nokia device firmware available.

Nokia produces many different variants of each product (for different countries and languages) and not all variants have the latest Nokia device firmware. It is our priority to update all variants as quickly as possible, and we apologize for any delay. New software may become available at a later date, however, so please check back soon.

To check if Nokia device firmware is available for your specific model, see the question "How can I check for new software?"

If any Nokia employee is able to get you a better answer from "the headquarters" as their official global support can, I would say that Nokia has some serious issues with their customer service processes.

(Btw Nokia obviously had nothing to do with fixing that Foxmarks problem. If somebody fixed anything it was the powers behind Foxmarks.)

Message Edited by wicker_man on 19-Sep-2008 01:30 PM

[deleted_user]

---

19-Sep-2008 01:24 PM
wicker_man wrote:
Well I am confident that the only reply he will be able to give you is the official FAQ:
http://europe.nokia.com/A4577229#faq35

---

Well we'll see about that won't we?

1) My existing firmware is the same as that used by plenty of people who were offered the upgrade. (V21.0.016)

2) My N95 is a vanilla, sim-free model, so the lack of upgrade has nothing to do with it being a branded handset (it's not).

3) Plenty of people I know, who live in the same country, and speak the same language, and on the same (3) network, were offered the upgrade, so we can rule out the "country" and "carrier" bits too.

So, pointing me to the FAQ, as has been already been pointed out, would not be helpful at all.

As for the Foxmarks issue, two tickets were opened. One with Foxmarks. One with Nokia. Eric at Foxmarks confirmed he didn't do anything to resolve the problem after the N95 magically started logging-in, although they were looking at workarounds, so you're wrong on that score.

Also, we saw other Nokia users coming out of the woodwork and confirming that this secure cookie passing issue has been going on for about four years. (A Google confirms as much.) Nice to see Nokia's R&D working on it then! You think that would have happened had I posted about it here? Dream on.

Is there anything else you'd like to say that I don't already know? Indeed, that hasn't already been discussed?

Message Edited by walkermoore on 19-Sep-2008 02:53 PM

Message Edited by walkermoore on 19-Sep-2008 02:54 PM

Message Edited by walkermoore on 19-Sep-2008 02:54 PM

[wicker_man]

Yes, we'll see.

Don't flatter yourself about kicking Nokia's butt and getting them to fix problems just because you posted something on some website. What do you think that Nokia exactly could have done that would have changed the way all their browsers work?

A magical over-the-air sw update globally to all phones because of a problem with some unaffiliated online service? Dream on. Foxmarks obviously just fixed their own bugs but didn't have the guts to say so.

[deleted_user]

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19-Sep-2008 09:44 PM
wicker_man wrote:
Foxmarks obviously just fixed their own bugs but didn't have the guts to say so.

---

LOL. You're telling me not to flatter myself because you ASSUME I think an OTA update occurred, just like you ASSUME Foxmarks fixed the issue and didn't have the guts to say so? Well if you'd bothered to read the issue, you'd see that a number of other Nokia phones are still having the problem. Why? If Foxmarks fixed the problem -- WHY?

It turns out the secure cookie passing bug typically occurs when the AppleWebKit/Safari settings db becomes corrupt, and resetting the firmware (as I did back then) clears the issue. This is now being recommended every time it happens. (I didn't realise that's what happened until it was confirmed within the past 24 hours.)

Unfortunately it's happened again on mine. You think I'm gonna reinstall my firmware every two weeks just so I can login to sites that use secure cookie passing during the login process? Think again.

Is that all now? Or do you have more?

Message Edited by walkermoore on 20-Sep-2008 10:39 PM

[hokoonho]

I also having secure cookie passing bug with my N82, since N82 have the UDP (User Data Preservation), the problem can't be solve by resetting the phone, UDP also keep corrupted DB after reset or refresh fw. and I can't use lots of websites including hotmail...

Just take it to Nokia care 3 times but they didn't know this problem, and they send the phone back with the same problem....

Just waiting for v30 fw which someone told me it solved the problem. And now it released to almost all region EXCEPT Hong Kong!!!