[rahulthewall]

Hello all,

Apologies if this has already been posted, but I currently do not have access to a pc and therefore it is a little difficult for me to search.

I updated to anna ota - after updating I received 4 updates. Anna 1/2, anna 2/2, ovi store and social. After these updates were carried out, I received a message telling me that one update had failed. I now have anna 1/2 in software update (2677 kB) and each time I try to install it, it fails. Can someone please tell me what is going wrong here.

[rahulthewall]

So it seems that adobe reader is missing. It would be nicer to have it. Please help.

[rahulthewall]

After going through the FAQ, I found the following relevant section:

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• FA136073: Why can’t I download Symbian Anna application packages (Installation fails)?

The reason for this is most likely a problem with existing QT files on your phone. Please try the following:

A) Solution1 – especially if you have “Nokia bubbles” on your phone

-          Install the following QT files on the C: drive of your phone in exactly this sequence

        * http://dl.nokia.com/ns/sdo/QtSA4.7.301.sisx

        *http://dl.nokia.com/ns/sdo/QtWebkitSA4.8.0.sisx

        *http://dl.nokia.com/ns/sdo/QtMobilitySA1.1.301.sis

-          While you install above QT files you MUST keep the following things in mind:

*Installation must be done to C: drive of the phone. If you by mistake select E: drive, you can cancel the installation and re-install again. If E: drive installation is complete, you can re-install one more time and select C: drive for installation.

*Installation order must be met. First it has to be QT (QtSA4.7.301.sisx).

-          Open the software update client on your phone via Menu>Applications>(Tools>)Softwareupdate

-          Select the shown Symbian Anna application packages and start the update

B) Solution2:

- Launch the File manager on your phone (Typically found: Menu -> Applications -> Office -> File mgr.)

- Choose Options -> Find -> E: Mass memory -> Root folder

- In the “Find text:” window, type “*.sisx” (without double quote) and the select find.

- It will display many sisx files starting with “TMP”. Example: TMP3efa4.sisx.

- Now select Options -> Mark multiple items  and now mark all sisx starting with “TMP”.

- After marking them select Options -> Delete and delete all of them.

- Now tap the Clock on your homescreen and change the date of your phone to next day (via Settings). For example, if todays date is 6th Nov, then set the date to 7th Nov. This is needed to clear the software update cache and make new updates visible.

- Open the “SW update” application.

- Select the shown Symbian Anna application packages and start the update



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I followed both the solutions listed there. They did not solve my problem.

I have even tried the update using Ovi Suite, but that did not solve the issue either. Someone please help!

[nyls]

same problem... can nokia help, please

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[childofthewo_mj]

Update still failed... Still no Adobe Reader

[OSagnostic]

Did you reboot after the OTA update ?

[childofthewo_mj]

Many times... 

[lad_dhaval4u]

here you go guys

thanks to  fsjohny

guys his solution works go to this link

/t5/Software-Updates/Anna-package-1-2-amp-2-2-error/m-p/1117079#M94617

manully install all this and then check sw update

it ll work  for sure

[andy232]

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lad_dhaval4u wrote:

here you go guys

thanks to  fsjohny

guys his solution works go to this link

/t5/Software-Updates/Anna-package-1-2-amp-2-2-error/m-p/1117079#M94617

manully install all this and then check sw update

it ll work  for sure

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That link leads nowhere  

[ladygaga684]

can you message me the link