[jimmyireland]

Its been a busy few weeks for nokia now and especially of late with Anna and the update.

Now nokia have announced belle,along with that a further 3 new handsets that have Belle on board.

Ok so a thread was started on anna the update that was available and then further updates and on top of that now we have a symbian belle thread.

The ANNA thread must be the biggest and the fastest thread that grew here on discussions of recent times with others following suit.

One thing ive noticed very much so is the inactivity of nokia employees participating or fulfilling peoples answers thats the whole point of people coming here is it not?

We see that the goood news is posted at first then after that we have issues and big issues by the looks of things.

Since these threads have been started there has been umpteen questions asked by your loyal nokia fans and they are left unanswered,you might see the odd comment.

What we do see is many posts edited throughout the threads in mention meaning they are been looked at but thats about it and edit and goodbye.

If these people in nokia drop in and edit a comment you would expect them to have some kind of proactive invovlement rather than editng posts and thats it.

As a whole i feel it would be better not only for the people that come here but for nokia as well it would make things much better if nokia employees and mods got involved more,rather than come in every now and then and edit or remove posts and make not statement on the issue at hand.

Its quite clear here that all people want is some support and answers understandably all these might not be at hand but yet a post to say so is better than no post at all and lets a thread grow and people getting angry as its quite evident now people are angry some very angry.

Nokia discussions is growing on a daily basis there is no doubt about that and long time folk here are aware of how the forum works.

Of late there is an increasing amount of new members here and they can see in these particular threads there is no answers for them yet threads are started pointing out this and that is now available yet its not and its easy to see why people are annoyed.

So what im asking for and im sure i can speak for many, is more of an input and maybe assign more people to the forum with some knowledge and good communication,to come here and be proactive and make it a nice place to visit,at the moment thats not really the situation.

As for the update situation im sure AGAIN i can speak for many is to stop the lottery update and release the update for everybody at once,not sure if thats totally possible but its something that can be looked into at the very least.

Again we now see an identical issue as before 3 new phones then followed by updates?

Why? 

Anna was released on the X7 and E6 then the update it makes no sense imo.

Now we see 3 new handsets with belle then an update down the road again....

Currently the X7 and E6 is now behind on the update released recently this like taking two steps foward and 4 back.

Now we are seen the same again with the belle update and handset schedule.

I hope some answers can be also given to the issues with anna too as there seems to be many.

Any way thats it i hope this is clear and maybe we can look forward to some response rather than edit....

kind regards jimmy.....

[adg82439]

thumbsup for jimmyirelands letter to nokia.

Hello Nokia Team,

please imagine the belle update is like anna

and make a lot of troubles but also bring improvements

- so why not open belle to the legacy s^3 phones immediately,

to the people they want, i.e. at beta labs

what you get

are highly motivated users to give feedback,

and therefore you nokia get the chance

to iron the dress of belle very pretty in short steps.

The only thing you at nokia have to do is,

listen to the users

and let listen and talk the programmers and technical responsibles.

Recognize this forums as the biggest help you can get,

this are the people who want the product be good and make it better.

[michaels]

Those staff members active here with the Employee rank CANNOT edit posts, only the moderators and administrators can do that. Mods and admins are here specifically to run the forum, and they only edit the post were something has been said which is inappropriate to the community. The forum guidelines are sufficiently clear:

http://discussions.europe.nokia.com/t5/Discussions-Guidelines/Guidelines-read-these-first/td-p/1

Nokia employees on this forum are participating on a voluntary basis when their schedules allow, I'm sure that you'll understand that everyone involved with the Anna update is incredibly busy at present so they cannot respond to every Anna single question.

However, the questions commonly asked in the last few days, both in this forum and in our global network of contact centres, are answered here by our software promotions manager, who has recently been one of the most active Nokia employees at Discussions:

http://discussions.europe.nokia.com/t5/Software-Updates/Symbian-Anna-Troubleshooting/td-p/1127953

[donofworld]

michaels sir although this is forum is for official nokia products/firmware updates discussions few days ago official Belle related q & a sessions took place on http://www.facebook.com/nokia?sk=app_222130677837526
Above type of events should take place here rather on 3rd party sites(facebook,twitter etc) which cant even be accessed properly on default web browser of any Nokia phone!
So why official Nokia q&a sessions on Belle software update didn't take place here? then what is the difference between any mobile discussions forum and this forum?
and i also add that solutions posted in
/t5/Software-Updates/Symbian-Anna-Troubleshooting/td-p/1127953
are not working for users and also some problems are not even listed in that thread like this
/t5/Software-Updates/Camerea-error-after-Symbian-ANNA-Update/td-p/1128155
This forum needs contributions from Nokia technical staff and currently speaking Nokia Software tester team involved with Anna

[jimmyireland]

well said i was going mention the social network approach as its not for everybody,here it this forum is where it should happen thats like going into a phone shop and asking them to help them fix there car it just wont work,on a whole there should be a wider involvement across the forum by the volunteers at Nokia.
The regular visitors here play a major part in keeping the site alive and helping people out but do not always have the answer to everything.

[Shanil]

i agree with you jimmyIreland. I Hope Nokia use our feedback constructively. That is one of the reasons that We have this forum.

[husnainonline]

why symbian anna update is not available for Pakistan? and i am facing the terrible signal issue on my nokia c7, i have sent it to nokia care many times but still facing the same problem. please help

[aashafie]

to be honest, I feel for Nokia employee who spend their spare time looking at theses forums. Especially when they need to answer the same question again and again.

If its another tech community forum the senior members will just remind others to read through earlier pages in the forum or use the search function as the question has been answered again and again.

skyee has compiled a nice FAQ but nobody seems to read that, as also the earlier installation instructions.

May be nokia europe need to find a temp/contract worker whose job is to copy and paste a standard answer; similar to what country nokia careline is having.

[michaels]

---

donofworld wrote:
michaels sir although this is forum is for official nokia products/firmware updates discussions few days ago official Belle related q & a sessions took place on http://www.facebook.com/nokia?sk=app_222130677837526
Above type of events should take place here rather on 3rd party sites(facebook,twitter etc) which cant even be accessed properly on default web browser of any Nokia phone!
So why official Nokia q&a sessions on Belle software update didn't take place here? then what is the difference between any mobile discussions forum and this forum?
and i also add that solutions posted in
/t5/Software-Updates/Symbian-Anna-Troubleshooting/td-p/1127953
are not working for users and also some problems are not even listed in that thread like this
/t5/Software-Updates/Camerea-error-after-Symbian-ANNA-Update/td-p/1128155
This forum needs contributions from Nokia technical staff and currently speaking Nokia Software tester team involved with Anna

---

Nokia Support Discussions is primarily a peer-to-peer support community, Nokia employees are here mainly to help on more specialist matters where the community is not able to help.

The Symbian Belle Q&A sessions were not handled by third parties, they were handled by Nokia marketing staff through Nokia's official Facebook page. These were answering pre-release questions, they are not support. When Belle is released to the public, then you will find support for it on this forum.

If you have searched this forum and your question is not already answered, you also have the option to get immediate, personal help from support agents at the Nokia Care line. See the "Contact us" page on your local Nokia website for further information.

[jimmyireland]

---

aashafie wrote:

to be honest, I feel for Nokia employee who spend their spare time looking at theses forums. Especially when they need to answer the same question again and again.

If its another tech community forum the senior members will just remind others to read through earlier pages in the forum or use the search function as the question has been answered again and again.

skyee has compiled a nice FAQ but nobody seems to read that, as also the earlier installation instructions.

May be nokia europe need to find a temp/contract worker whose job is to copy and paste a standard answer; similar to what country nokia careline is having.

---

they should be made sticky threads

also bear in mind new users may not be familiar with the full functions of the site,just because you may be not everybody is...

[chanchan05]

@michaels - I think its high time that you guys put some employees who can answer for Nokia. Nowadays we get people asking for official Nokia statements on certain things that we cant provide, and only wait that a random employee might see that thread. Maybe we should have stickies regarding all announcements. But we really need the regular Nokia employee around here actually.

[jimmyireland]

so you agree chanchan
also ive suggested this
/t5/Support-Discussions-Board-Ideas/Temporary-idea-regarding-anna/td-p/1130189

[michaels]

---

chanchan05 wrote:
@michaels - I think its high time that you guys put some employees who can answer for Nokia. Nowadays we get people asking for official Nokia statements on certain things that we cant provide, and only wait that a random employee might see that thread. Maybe we should have stickies regarding all announcements. But we really need the regular Nokia employee around here actually.

---

When Nokia makes official statements about any issue, these are published on this forum around the same time that they are made av ailabel to other Nokia Care support channels, including the Nokia Care line and the network of Nokia Care points. Such announcements are always stickies and remain so as long as a particular issue remains current.

[anf87]

@ michaels I just want to ask you a question back when the pr 1.2 update was released there was a release schedule for different product codes posted on here why isn't there one for this update.

It's bugging me not knowing when the Anna update will be released in australia my phone has a lot of freezing issues that I was told the Anna update would fix. Is it going to take this long when belle is released.

[chanchan05]

@michaels - what I meant was when certain individuals ask questions asking for an official Nokia response. We dont have anyone to refer them to or a thread. Sometimes posts by Nokia employees arent stickied so they get buried by other posts. Maybe you should sticky them? Or make a section of the forum devoted to Nokia announcements then?

[purppleen]

Hi anf87, sometimes after some months of using my N8, installing and uninstalling a lot of apps, I get my phone like you describe yours, and I fix that reinstalling firmware with OVI Suite. I'm still with PR1.2 (14.002) and after reinstallation is good as new again. Anyway, I hope it helps you.

[anf87]

@purppleenThanks or the advice I'll be sure to try that

[M_Constanzo]

I understand both parts : those who would like this official forum to be a greater help for those who need help and the Nokia Staff who has nothing to do with the forum staff.

I think that people can understand that while they are at work, Nokia staff can't spend time reading threads ( which - for most of them deal with the same sorts of problems : bugs, freezes) from all over the world.

I also think that users and customers who chose Nokia instead of Samsung or Sony-Ericcson or HTC or LG did it because they liked Nokia but they still want some support from their favourite brand (this is my case). I personally had no problem at all with the previous updates including Anna but I would feel terribly frustrated if somewhere I had a useless mobile phone, if the shop I had bought my phone at were unable to give me any help and if the official Nokia forum could not help me. What I would suggest Nokia is to pay a few people to read and answer a FAQ regularly updated or to ask technicians who have just solved a problem to let users know about the fixed issue and this would be part of their job (let's say an hour a week). I would also recommend  Nokia either to release defaultless updates or if they intend to use beta testers (unlucky customers) for free to let them know that their problems have been taken into account at a certain date and that it will be soon fixed... Communication is at the core of Nokia's motto and reason of existence. it would be extremely damaging for Noikia to be separated from its valuable and faithful customers. A French Nokia enthusiastic customer.

[jamrock60]

Nokia has a big problem and until they address this problem the will never return to number 1 in the work. Please Nokia take a page from Apple’s book.

When apple release a new device it release the software for its entire older device at the same time. Why? Apple likes to keep it customer happy by doing what it says it is going to do. You “NOKIA” on the other hand do not care about you customer base. And until you do start taking care of your customers, you will not have any penetration in the North American market.

The latest release of your ANNA software is disastrous and embarrassing. You are moving to a windows operation system for your new phones and you now have the opportunity to prove to the North American market that you are a company which is trustworthy and can deliver you product on time. But you have failed miserably.

You have release ANNA to every market except the most important one the North American market. We are the most high tech market in the world. Other might argue with this point but that an argument we will win.

 It is nice to say we are a difficult market and you want to make sure the product is bug free before it is release to us. But it does not matter what you say we are still going to find bugs and fault with your product; Why?   We are innovators, and thinkers with a lot of purchasing power.

So sorry NOKIA you have failed and your windows 7 phones will never do well in the North American market. Your business practices are not right and are not ready for this market.

Remember we are a trending market and where we go so do the rest of the world so we do not give your product a thumbs up you can say good bye.

[purppleen]

Your marketing strategy is designed to make your clients very unsatisfied, and if not that's what you achieve. I'm very happy and satisfied with my phone (N8), but it's all of this announces and delays and new announces that almost take my peace away. I still consider my decision in buying the N8 after using an outstanding 5530XM correct and very accurate, because it is what I expected and this is in spite of your efforts (or thus it seems it) to make me feel badly with my telephone trying to make it obsolete and old-fashioned before time. I know it's not and I know that's not your intention either though it seems that way. Do you understand what I mean?
It looks like you are desperate to sell devices no matter what and that's not a good way to keep a lasting brand like Nokia. Please think about this; I like very much my N8 as well as I still like my old 5530XM and before all this chaos I was convinced there will be an awesome Nokia device for me in the near future but now it don't know. I'll see what future brings with it and I hope that I can choose Nokia again, but for that I need your help; I need you to care, to listen, to understand and overall to communicate with us, your customers.