[fyeheng]

When I tried to install the nokia software update program on the XP SP3

The program says I have an error screen on my pc as follows:

"ERROR 1720. There is a problem with this window installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.Custom action Kill_process script error-2147217407, : line 5, column 1"

Can someone please help ?

[kamenlitchev]

First, uninstall any occurrences of PC Suite and Windows Installer (if available) in the Add/Remove Programs. Then re-download PC Suite on a local (not network) hard drive just to avoid any transfer errors and installation failures:

http://europe.nokia.com/get-support-and-software/download-software/nokia-pc-suite/download 

The PC Suite download for version 7.1.18.0 is 33 642 704 bytes in size. Check it under the Properties of the file.

Download and install the the latest version of Windows Installer (for Windows XP SP3, 32 bits, it is WindowsXP-KB942288-v3-x86.exe: 

http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&Displa...

Restart and try installing PC Suite again. 

I've searched the Net for similar error and most often it was because of installation from a network drive... Hope you'll have success!

Message Edited by kamenlitchev on 11-Feb-2009 06:32 PM

[mvandale]

I am having this same error.  The Nokia installer starts, goes through preparing installation, completes 5 out of 6 steps and then displays an ERROR that says "Installation operation failed"  The Windows Installer could not be accessed.  This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

It should also say... OR If your installing Nokia PC Suite software.

I download and install various other software with no problems, why is it only this software ?  I also downloaded and reinstalled the Windows installer but that didn't help.

Of course Nokia says that won't bother to figure this out until they get a 100 calls in about it..

Has anyone figured out how to fix this ?

Thanks. 

[airlay]

I also have this error message.  I guess it is because of the SP3 in Window XP.  Unless Nokia fix it, I think there is nothing else we can do.  Nokia needs to get their stuff up to date.  Many people are using Window XP SP3 as well.

[fcbarca]

My NSU is crashing even with XP SP2...I have the latest PC Suite, as well...Have NO idea what to do next