[deadkenny]

If it's not on the web site it could be that either it was only released for your product code via FOTA (over the air, i.e. updating on the phone), or they've pulled it for some reason.

Though I got a text message telling me about the new update.

Note there is a difference between updating on your phone and on PC/Ovi Suite. The former may just do the core software to keep the download size down. I generally do updates via Ovi Suite.

Oh and always do a full backup first using the backup option in Ovi Suite (or Content Copier in PC Suite), then update. If things are bad, do a hard reset on the phone. If you want to restore the backup, don't restore settings and applications as this may load incompatible settings. Just install apps and configure settings manually.

[deadkenny]

---

srossnguyen wrote:

So are there any support people that actually read these posts or are we simply complaining to ourselves?  How do we go about getting any type of support for our phones?

---

They may or may not read them as employees have access, but this is a user community support forum for us to help each other out mainly.

If you want real support you need to contact Nokia Care (see the Contact Us button at the top of this page).

[cass1959]

---

deadkenny wrote:

If it's not on the web site it could be that either it was only released for your product code via FOTA (over the air, i.e. updating on the phone), or they've pulled it for some reason.

 I believe they must either have pulled it and I was one of the unlucky first adopters that trashed his phone with Beta-grade software...

   -OR-
The Nokia Software Updater (Windows XP) downloaded and installed a version that was not yet released for my phone's product code...

I have no way to check the first supposition - I was unaware of the site that let you type in a product code to see what the latest available software was at the time I told the updater to go for it - it reported that 051.018 was available for my phone.

I did both a card and a cable backup (as is my routine) prior to the firmware upgrade. I -always- perform a hard reset before doing the firmware upgrade. I've only done 2 on -this- Nokia while having done 3 on my E63, all without incident until my Call Log quit working post 051.018.

Thanks for the guidance - now that I have OviSuite I'll use it solely for software updates - however, I prefer to keep my friend's and customer's information out of the "cloud" and stored only on my desktop as much as possible so I'll continue to use PCSuite for everything else.

Let me know if you find any more info on the Call Log problem and I'll continue to post my experiences with it.

[grschinon]

FWIW I've written a little piece about the V51 update here:

http://techy.horwits.com/2010/09/nokia-e72-firmware-version-v51.html

[bodhidg]

It has been released in India now - I updated yesterday

[bodhidg]

One issue that i noticed (India : Airtel : E72-1) after this firwmare update that I did yesterday:

I get no message alert tone or a vibration when I receive a SMS (text message) - verified the Profile settings. Even when and tried changing the message alert tone to something else - at that time, the preview that it gives is perfect (both sound n vibration). But when a message actually comes, neither of them work.

Anyone facing this? Any workround?

[qazxlv]

I have also the same.
Make a hard reset and then tone came back...

E72-1
RM-530
Latvia

[kmadhavan]

hey bodhidg

i have the same issue. i just updated it today.

and i thought about resetting the fone to factory settings. will that work?

anyone else facing this issue?

[bodhidg]

Guyz,

I did a hard-reset on my phone (using the *#7370# option) and everything came back to normal.

BUT... as soon as i restored the backup that I had taken (before the reset) of my contacts and messages, the problem came back - no message tone or vibration !!!

then what i did is this :

1. i reset the phone again (which solved the sms tone problem),
2. used 'nbuexplorer' (a freeware) to open the backup file i had created using nokia pc suite
3. dumped the contacts and messages in separate folders on my hard disk
4. dragged-n-dropped ALL the contacts (.vcf files) from the hard disk folder to the Nokia Communications Center - Contacts page. >> All Contacts moved to the phone
5. created a sub-folder for inbox and sent items in 'My Folders' where i dumped the messages >> this too completed successfully (and in effect, all my messages prior to today are in 'My Folders')

After this, the phone is working fine now. With all proper tones & vibrations for SMS.

Also, one more thing I noticed with the hard reset, is that:

• If you do a hard-reset after a firmware update is applied, the phone is set to factory-mode WITH the new firmware in place.
• Thus, all the other changes in the change-log, like menu re-arrangements n all, were now visible.

[FfmNet]

hi,

i have e72-1 rm-530 (german edition) an try to download new firmware, but it is not available ?

with firmware 031.023 i have the problem, that when encypted phoned locks after 1 minute, i can only get call over bluetooth carset, but can not setup calls. i can only setup calls over bluetooth carset/headset when phone is unlocked

thank you

cheers

matt

[nnguyen]

another problem with the new firmware, time set up for Vietnam is GMT-1, it should be GMT+7. it was correct in firmware 031.023. what's wrong with the Nokia people, they keep making problems with every newer version of firmware. so disappointed.

[Noserati]

I got this upgrade on my E72-2 USA (product code 0591928): 

http://noserati.blogspot.com/ 

works without glitches so far.

[gemini23gm]

The one of the major update in my phone is it can be USB charged now. :-) things seems to be fine till now. I have just upgraded it . I am from india.

[cass1959]

THANK YOU NOSERATI!!! 

It took some reading, experimenting and head-scratching, but I got it finally!

The firmware update from that far-away place brought back my call log and I learned a very valuable "trick" as well.

Again THANK YOU!

I'll try to post the "glitches" noted with this update as I see them - so far all I've seen is the installation of "PTT" which turns out to be "Push to Talk" - a feature not offered on my network / service plan.

[Noserati]

Glad it helped 

It's a shame v051 is still not officially available for our model (p/c 0591928).

[cass1959]

another (minor) glitch - date format reset to un-American (grin) along with week starting on Monday - all simple to fix via settings and Nokia built-in calendar. Otherwise NZ 051.018. Works great for my NAM E72.

[spsp]

Using this version is a nightmare Even i can't sent a text message with dis versions what purpose nokia release this version, please allow me to down grade to older version........

[NawtyB0y]

I updated my firmware today.

I dont find any glitches

1.) i get all my call logs (missed calls too).

2.) i get all my sms alerts

3.) i can text everything.

4.) i also get that arrow when i get a call from a diverted number.

I can't find a single glitches as mentioned above in all other post..

Wonders why..

[umairch]

It works perfectly fine for me, Thank God. But it took me 4 hard resets to get it to do so. Was working fine without all the problems and changes mentioned, when today at office, my email sync began going haywire. Automatically removed trace of any email in my in boxes (the actual emails were safe, I checked on my pc). Then it froze. I removed the battery and then turned it on, it would go as far as the adult hand holding child hand animation. Then white out. Tried turning it on half a dozen times. Half a dozen white outs. Got a colleague to help me do the caps, space, backspace, power hard reset. Then when it came on, i made a backup of the phone on the memory stick and did the normal *#7370* hard reset. Got all the promised cosmetic changes and has been working fine since. My log is still there and none of the mentioned issues have popped up. Thank God.

[spsp]

Do not upgrade.if u do this its ur fate .......................