[Tendo_Okaido]

I cannot update my nokia 5800, though there is an update for it.  I've been trying for a long time, but it stays telling me that the phone is disconnected and must apply recovery procedure:  1.  Remove the battery..... etc.

It's no use to do that, it keeps saying the same thing, and never ends updating my phone.  Does somebody have the same problem?

I am using: Vista/Professional 32 bits, a 1mb connection, my phone has the 21.2.025 - RM-428 (21.2025.263.04), by the way I've installed my old Windows XP 32bits (hard work) to try to install the new firmware from there (without antivirus, etc), but it didn't work  - I've applied the *#7370#, but nothing..  I've also searched and read almost every coincident message about it,

Thanks in advance for any help.  

Greetings from Costa Rica.

[hgohel · Accepted solution]

Sounds like you're using NSU on your PC.  So tell us a bit more:

1. Is your network connection stable?  Via NSU the download is larger than via OTA.  If I remember correctly, it's about 128MB for v31.  And while it may sound silly, check to make sure you have disk space on your PC!
2. Is your phone-to-PC USB cable reliable?  Can you use it successfully for other transfers?  Try transferring a large video file to your phone just to be sure.
3. Call/email Nokia Support to see what they suggest
4. Last option would be to visit a Nokia Care Center, if there are any in your area, to have them upgrade the phone for you.

Good luck, and let us know what works.

[daigianguyen82]

I had same problem too,i tried to update my nokia n82 firmware succesfull,then i updated my nokia 5800 Nam firmware from v20... to v30...,but wasnt succesfull.always get this message: waiting for 15mins:

  1.remove battery,then usb cable,then charger

   2.insert usb cable,battery then final charger

   3.hold the power button for 1 second

   4.press retry button for continue or Cancel for exit.

 I did so many times but it didnt work,always stucked like that.

    Anyone know this problem,then pls let me know how to make it work..thanks

[5800problems147]

AFTER 8 MONTHS OF MANY PROBLEMS INCLUDING SEVERAL VISITS TO NOKIACARE, THEY GAVE ME A NEW PHONE ( NOT REFURBISHED). EVERYTHING NOW WORKS WELL INCLUDING QUICK FIRMWARE UPDATES AND I CAN NOW USE THE FULL 8gbs OF MEMORY CARD.