[Unusual1221]

I recently had to get a replacement phone for my 5230 because my old one was defective. I tried performing a software update, but it keeps telling me that it's the current software when it's V 12. On my old 5230, I was successfully able to perform the update to V 20. I don't undertstand why it won't allow me. I don't have a web plan on my phone, so I use the Nokia Software Updater on my computer. Please help.

[aspergerguy]

@Unusual1221

Welcome to the forum!

Unfortunately this is related to whatever the product code is of your specific 5230, which is the seven digit or alphanumeric code on label under battery; this dictates what firmware is delivered by Nokia Software Updater.

If you post this number we could tell you what firmware version would be available for your device.

[Unusual1221]

There is no 7 digit code, and I'm not sure which one is the product code, I'll enter all the codes I see:

Model: 5230-1c

Type: RM-593

FCC ID: LJPRM-593

IC: 661E-RM593

Code: 0592823DR05R2N

Edited post. PM sent to user:

We would like to inform you that we have edited your post from "Nokia 5230 software won't update" thread and removed the IMEI number of your phone. We kindly ask you not to share your phone's IMEI number publicly on this forum.

[Unusual1221]

Well I discovered that I can download the update without a webplan on the phone, and I did, but I still find it strange that the software updater program on my computer won't allow me to do it. Also, I saw that V 40 is available, my device only let me update to V 20, is there a way I can update it to V 40, or is it not available in North America?

[aspergerguy]

0592823 is T-Mobile version whom are fairly renowned for not authorising release of later software versions unfortunately.

There are limits are to what can be discussed on this manufacturer's sponsored forum, but you may more advice at forum such as:http://forum.dailymobile.se/