[nutida]

I got half way through via Ovi Suite and when the phone went to restart, it did not come back on. I have followed the instructions in the "My device "died" during an update. What should I do?" thread, but no luck. In that thread it says Press and hold the following device keys: 3, 'phone symbol' and * , but on the N97 there is no key for 'phone symbol', as its on the flat screen face so I can not use this method. What should I do please, as my phone is now dead when before updating it was 100% healthy. Thanks in desperation. 

[kman00]

I've told many people!!! DON'T use the ovi suite for your upgrade and yet people still do that sh*t!!! I know some many people that did that and somehow it messed up in the process, use NSU!!! I've always used that and never had a problem... Look at this picture, it should work, that's the only hope you have:

http://mynokiablog.com/2009/07/18/how-to-hard-reset-your-nokia-n97

hold those three buttons and the power button so its four not 3.

[nutida]

Whenever I would try to open the software updater app, it opened for 1 second an then died every time. When I tried going through the phone setup menu and got to the check for updates command, it though about it for 20 seconds or so and then always said 'connection error'. So, Ovi was my final option as doing it through the phone was not working.

I have just tried that hard reset a few times, but nothing has happened except a small vibration from the phone. What the hell has the software update done to my phone?!  

[kman00]

ALRIGHT I HAVE NO IDEA WHY MY PHONE  ONLY TYPES  IN CAPITAL LETTERS ANYWAYS SO CAN YOU TURN YOUR PHONE ON RIGHT NOW? CAN YOU DO ANYTHING AT ALL?

[nutida]

completely dead.

[j_ben]

to kman00:

am i right that you were using your n97 as web browser and to reply with the post?

mine too, when typing, all is caps locked. i was just nuts.

to nutida:

dead? cant be revived with the 3-key combo?

is your phone still under warranty? visit nokia service center since updating/failing to update thru pc does not void warranty.

[kman00]

yeah i was using the web browser and i don't know why. I'm using opera mobile right now.

[Fender77]

hard reset for n97 is this combo: right shift - left shift - space - backspace. Hold those buttons when powering on the device until you get to choose language. This will delete everything stored on C:.

[nutida]

"dead? cant be revived with the 3-key combo?"

dead. as in........ dead.

"is your phone still under warranty? visit nokia service center since updating/failing to update thru pc does not void warranty."

I only started the contract in October, so I am going to go in there today and get it sent off for repair.

[nutida]

Fender77... I am well aware of that, as noted in my second post.Thank you.

[Fender77]

Sorry, should have noticed that. Have you tried to connect it to pc using usb, and see if the device starts charging after a little while? If it does, try the hard reset then.

Try to take out the battery for 5 min first.

Message Edited by Fender77 on 03-Feb-2010 11:10 PM

[nutida]

Yes I have tried that and it doesn't start charging. You know that notification noise a PC makes when you connects a USB device? Well it makes that noise every minute or so as if to say that it is trying to connect, but it's not working.  The most I ever get out of the phone is a little start up vibration, but then nothing else.

[Fender77]

You could always leave the battery out over night an see if the toothfairy heals the phone, but If nothing helps, you might wanna concider a trip down to your nokia carepoint.

[nutida]

Thanks, I'm in the city today so I may drop in and see Nokia. If anyone would know, they would. I'd rather avoid the contract provider as they don't seem to be particularly on the ball.

Thanks for the suggestions.