[tripledrop]

I have an update available (11.101), but the update doesn't complete.

The full 127Mb (or whatever) downloads, and it starts the update, tells me approx 15 minutes left, and just seems to freeze at that.

Sometimes it comes up with the phone recovery screen, sometimes doesn't, just stays at 15 mins left forever!

I have uninstalled the software updater program, and re-installed, same thing.

I had an N96 recently, and it worked fine, but I had it replaced on insurance yesterday, and now doesn't work.

Any ideas?

[grayburn]

Take it to a Nokia service center and get them to upgrade the software for you.

[tripledrop]

Well, I'm gonna try on another PC when I get home 2nite, and I'll think about that if it doesn't work... Don't they charge for that?

[threeflies]

Software upgrade failures are covered by the phones warranty, no need to worry.

ps, I had the same problem.

[juglugs]

My updater says that my version 10.16 is the latest version...

[tripledrop]

Yeah, mine did to, you need to change the country code in order to update...

[therev]

How do youchange thecountry code

[grschinon]

You cannot do that using software provided by Nokia.

Use of non-authorised third-party software to modify your handset in this way will void its warranty, and in the event of a failure, Nokia service personnel will know that you did this even if you set the product code back to the original one.

The procedure cannot be discussed on this forum since it is a procedure that will void the warranty.

Message Edited by grschinon on 27-Oct-2008 01:45 PM

[tripledrop]

I won't discuss how to do it, but a couple of questions...

1) Why does it void the warrenty?!
2) Not really a question, but how many people will ever use the Nokia warrenty? I always change my code, and Orange alway replace my handset when I have an issue. Do many people actually buy the phones direct from you?! I would think very few, especially in the UK

Message Edited by tripledrop on 27-Oct-2008 01:49 PM

[grschinon]

The reason why the warranty is lost is because you have modified the handset. I agree that the reasoning is more commercial than technical but that's the way it is whether we like it or not.

Orange taking your handset back is yet more proof of their incompetence. Once outside the period during which you can return a handset after taking out or renewing a contract you're supposed to contact a Nokia Care Point for repairs, not the operator. A Nokia Care Point will know that you've changed the product code and will be in their right to refuse to repair the phone under warranty, and could even refuse to repair the phone at all.

Nobody buys phones from me -- I don't sell them. However, you're right in that something like 90% of phones in the UK are obtained from operators with contracts or PAYG rather than bought SIM-free direct from Nokia or a third-party retailer. Personally, I am one of the remaining 10%, preferring to pay the extra price and get the phone as it was intended by Nokia instead of crippled by an operator, and get access to firmware updates sooner.