[happyn95user]

When I try and download the N95 update, i get a message saying 'Error 1720. There is a problem with the windows installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action Kill_process script error -2147023898,: line 5 column 1,.'
I have no idea what this means, or how to fix it. Can anyone help??
Thanks,

[grschinon]

Uninstalling and reinstalling Nokia Software Updater should do the trick.

If you're using Windows Vista you might well run into problems. See here.

[happyn95user]

Thanks for the suggestion. Interestingly I get the same message when I try and uninstall it!

[grschinon]

To my mind, that confirms that there's a problem with your installation of Nokia Software Updater.

If reinstalling it doesn't solve the problem you might want to consider uninstalling all your Nokia software from the computer and starting from scratch. Uninstalling the stuff shouldn't erase the backups made previously.

[happyn95user]

Have tried uninstalling everything and reinstalling it, but I still get the same message

[worldcitizen]

What you need to do is this.

If you have another PC or laptop then install PC Suite on it.

Next copy the folder from program files and paste it in the PC that you couldn't install/uninstall and then it should uninstall/install/repair. Somehow the install procedure got interrupted probably by the user and it is unable to work because all the needed files for installing/reinstalling/repairing are not in the folder in program files or the entire folder has been deleted. Replacing that folder in program files will enable the program to access the files it needs to finish the task.

[james024]

I got the same problem! Not got another pc to be able to do that though so what can i do?

[olinw]

Hi i was wondering if you can help me,
how do u uninstall an update?,
i have the n95 8gb and the update is annoying me.
pleasle help.

[grschinon]

---

17-Jun-2008 07:35 AM
olinw wrote:
Hi i was wondering if you can help me,
how do u uninstall an update?,
i have the n95 8gb and the update is annoying me.

---

You can't. It is not possible to downgrade to an earlier firmware version.

[_andy_]

Hi, what version of NSU can you not remove?

I am having same problems (XP user), so frustrating, it's NSU v1.4.32en I cannot remove, when I try and uninstall it I get the message 'This action is only valid for products that are currently installed.' and when I try and install the latest version I get the message 'Missing Software Components. Critical software components are missing. Please reinstall.' then Error 1720.....

Anyway I followed some suggestions, notably uninstalling all trace of Nokia programs (PC Suite & N Series PC Suite) then searching my PC for any Nokia .msi files and deleting those too along with all possible Temp files/folders, then I've tried installing lastest NSU again and still get the same result but also get 'Error 1714. The older version of Nokia Software Updater cannot be removed. Contact your technical support group.' when trying to run the NSUsetup.msi

I've also just reinstalled N Series PC Suite and the Nokia Nseries Update Manager has been stuck on 'Checking for the latest software versions. Please wait' for the last hour and 10mins!

Luckily I've been able to get hold of a laptop to update my N95 8GB later today, but what happens in the future - I' stuck with never being able to update my phone on my desktop (and only) PC... That would be reason enough not to buy another Nokia N series phone and move to another make after 7+ years of nokias.....

The tech support need to sort this problem out asap before they start losing customers.

Not a trace of old NSU versions available too which is probably all that's needed to repair then update or uninstall v1.4.32 that the problem lies with!

[cnfdnt69]

Seem there are not solution for this error.

After talking to the technical support and follow his instruction, problem still occur.

step taken

1. Uninstall but fail
2. Disable Anti virus and firewall
3. Download new version of NSU. installation fail.
4. Final he said that the new NSU only support xp with service pack 1 and 2. I am using service pack 3. Was told to remove servic pack 3.
5. Uninstall still fail.

Last solution by technical support - bring my phone down to nokia centre to get any update.

[stuee]

This is easy to get around. The error is only in Nokia's combined installer, not the NSU installer itself.

1. Download and install 7-Zip. Don't worry it's free!
(No, neither WinRAR nor WinZip will do for this)

Get it here: http://www.7-zip.org/download.html

2. Use 7-Zip to extract the contents of NokiaSoftwareUpdaterSetup_en.exe into a folder. You should now have a bunch of folders and a few files.

3. Go into Packages, then NokiaSoftwareUpdater, then Setup

4. Launch NokiaSoftwareUpdater.msi (double-click it).

5. That's it!

I think the problem must be a script Nokia have used in their combined installer, which in itself is unnecessary as NokiaSoftwareUpdater.msi will start the installers for the other apps and drivers anyway. Those crazy Fins!

Whatever, this worked for me so hopefully it'll work for you too! :-)

[lizwinge]

Great!!! Thanks! It's working now.

[chocholic]

thanks for the advice. Your suggestion worked for me as well.
(

[hawkeyes]

Thanks, it helped me too

[gunk_wis]

hi there...

i have n95 classic, when i connected the internet using PC Suite, they tell me that there's a new update firmware for n95 classic.but when i try to update the firmware, it say's "SOME COMPONENT ARE MISSING, PLEASE REINSTALL THE DEVICE"

i hope you guys can help me, what the matter with my n95???

[marcusbc]

Check both firewalls and application filters if you have one. Some registry components are being blocked. Hope this works out. Good luck

[stuee]

gunk_wis:

Your issue doesn't seem to belong in this thread.

Start a new topic, you'll get help quicker.

Also don't forget to search the forum for similar issues.

Thanks