[icowboy]

Please help, my N95 has been nothing other than a source of misery since I got it. I'm trying to update the software in a hope that the phone will stop crashing on a regular basis, but NSU doesn't want anything to do with it.

I'm running Windows 2000 and I've used the Nokia site to get the latest version (1.3.85 en) of NSU. I've connected the phone to the computer, Windows detects the phone as expected, but NSU never does. After a long pause I get the extraordinarily useless message:

'Unable to find phone

'1 Please check your phone is switched on and connected to your PC and try locating the phone again

'2 Some phone models require that you select the correct connection type from the phone. In such a case, make sure that you have selected the default or PC Suite mode.

'If the problem persists it means Nokia Software Updater does not support your phone model.'

To answer 1 - the phone is on, connected and I've tried several times.

To answer 2 - I've tried all the modes supported by the N95 including PC Suite mode.

The problem persists, the Nokia site tells me that my phone is supported and that an update is available - so the last part is also wrong.

I've uninstalled NSU, restarted the machine and reinstalled - nothing.

Has anyone got any idea what could be wrong? I'm pretty much at breaking point with the N95 and this is doing nothing to improve my opinion of the machine. I want to like the N95, but it's making things hard. Taking it to a Nokia store is not an option, there are none in my area, there is no over-the-air option to do the update, so I *MUST* use NSU if I want a usable phone.

Thanks in advance.

Mike.

[willow09]

Hi mate! are you using Norton Anti-Virus by any chance?

Sounds like you have a firewall Blocking the NSU from working correctly.

This happened to me and I did the following and got it working ok.

1: Uninstalled NSU

2: Unistalled PC Suite

3: Uninstalled Norton (your antivirus) make sure you can re-install once you have updated your mobile

4: Re-install PC Suite from nokia website, once installed set up your connection and make sure it's all working

5: Re-install NSU and hopefully this should now work

Once you have updated you firmware re-install you anti-virus

Hope this works for you...

Willow

[icowboy]

Hi,

Thanks for the quick reply, but no luck so far.

My firewall is ZoneAlarm. I switched it off and tried again with the updater - no luck.

I then reinstalled Nokia PC Suite for the N95 *AND* Nokia Software Updater for the N95, restarted Windows (again disabling ZoneAlarm) and tried to reconnect the phone.

Nothing. PC Suite never finds the phone, NSU gives the same useless error message.

Windows DOES see the phone, if I click on the USB Connect/Disconnect icon in the system tray I see:

Nokia N95 USB Phone Parent

However, the little icon has a yellow warning exclamation mark on it which is usually a sign of trouble. Clicking [Properties] tells me:

Device type: Wireless Communication Devices
Manufacturer: Nokia
Location Nokia N95

Device status
This device cannot start

I'm not sure if this is the cause of the problem.

I've tried using various cables, connecting directly to the computer rather than through a hub, USB 1 rather than USB 2, but still no luck.

Is it time to call an exorcist?

Mike.

[willow09]

Hmmm not sure, I had to actually uninstall my security as even just disabling it did not work...

You could try uninstalling PC Suite and just leave the NSU on your PC, you don't actually need PC Suite on your PC to allow NSU TO funtion..

Failing that I have no idea sorry!!

[ajcsolutions]

I have Vista, with Norton Antivirus, but it is not an option to uninstall it, as I can't afford to leave my pc unprotected. I don't use the Firewall, I use windows Firewall. Is there a problem with Vista, or is it just to do with Norton? Can someone in Nokia work with Norton to work out why it is a problem, and get an update for Updater if this is what the problem is?

[eric_ruck]

Despite the Nokia phone support person being openly hostile and completely unhelpful, I figured out that the procedure they tell you to do doesn't install the drivers completely.

Despite the fact that I'm annoyed, here's how I fixed the problem:

Run the device manager (Start, Run..., type "devmgmt.msc" and Enter)

At the very bottom (or at least near the bottom) will be an item named "Wireless Communications Devices". Click the + and in the tree there should be something about "Nokia N95 USB Parent."

Double click to show the properties, and select the button "Update Driver...". Allow Windows to search the internet. This should take a couple of minutes and install all sorts of nodes for the different interfaces the phone supports.

When it's done try Nokia Software Updater again, it should work this time.

[tutster]

no there is no item near the bottom named "Wireless Communications Devices".
and nothing about "Nokia N95 USB Parent."!!!

on my pc running vista
my problem is when i run the latest nsu i get something saying installing driver, then it says it failed, then i can no longer connect my n95 via pcsuite, why oh why do they keep forcing us to update nsu, every other version worked perfectly before
can anyone give me a 'working' solution to this

[pbreaker]

put the usb cabel direct to motherboard USB and NEW(stupid)NSU will found your hone

[mali1]

For my Nokia 5800 XM, I just disabled my norton anti virus temporarily and it worked.

[IT_Guy]

Connecting your USB cable to a motherboard USB slot cures many known device problems.

Avoid using Front or USB nested ports when updating.

It's to do with MAC addressing - firmware update software requires a valid MAC address to 'discover the device'  (should read "correctly and specifically identify the device") - a slave USB is not individually assigned a MAC address as such (it's done virtually in Windows).

The confusion comes because most software applications don't have this requirement so is able to manage your device and seems to work perfectly.

[jjegan]

We should make your post a sticky .

To often we expect users to know the basics of computer use but they dont .

   jje

[lavishai]

Hi

Thank you very very much it worked for me.

Avishai

[Tanvir0ria]

Windows firewall blocks nokia software updater..How to update then? :-s