[hkdavey]

I have a N82 Nokia phone which worked perfectly well and allowed me to use the Alternate Line Service (ALS) function. However, when I upgraded the software to v20 the ALS function disappeared from the menu, and the active outgoing line cannot be changed using the # button.

I called the Nokia Helpline: they told me to go to a Nokia Care Centre. The Care Centre staff told me that they could not help because it was a software feature and I would have to wait for the next software upgrade which might (or might not) fix the problem.

I had perused the Device Update FAQ (http://europe.nokia.com/A4577229#faq17) before upgrading the software.Those FAQ specifically stated that upgrading the software would not affect the ALS function.

Any advice gratefully received.

[hkdavey · Accepted solution]

Further to my post above, after extensive discussion, Nokia have now agreed to refund the full purchase price of each of my Nokia N82s, because of my complaint about the missing ALS function.

Not bad really: I paid HKD4400 for each phone (the current price is HKD3800); once I have received the refunds I can buy N78s as replacements. The N78 does have ALS function, is a bit less chunky than the N82, seems more up-to-date than the N82, and (best of all) is retailing at only HKD3500.

But I won't be updating the software in a hurry.

By the way: as of today, Nokia's FAQs at http://europe.nokia.com/A4577229#faq17 still categorically state that the software update will not affect the ALS service. I have suggested to Nokia that they change that statement, to save other customers having the same bad experience that I did.

Also they will probably need to amend the N82 User Manual, and brief their staff that the N82 no longer supports ALS (as recently as last week, Nokia sales staff assured me that the N82 supported ALS, and were most surprised to find that it didn't). Could there be some misselling happening out there?

Finally, thank you to all those who read my original post and who offered advice.

[n82love]

looks like N82 new firmware V.20 has some major issues. I am dropping the idea to upgrade the firmware.

[hkdavey]

Firmware Version 31.0.016 solves things: alternate line function is restored in that version.

Just thought you'd all like to know.