[derrickcss]

I just bought a new Nokia 5800 Xpress Music in Dubai (U.A.E.), but i found that it does not support chinese. I need you guys help, please......

[grschinon · Accepted solution]

It does not support Chinese because it is not the version intended for the Chinese market.

You can take your phone to a Nokia Care Point and ask them to install a Chinese language pack. Note that this is not a warranty issue because the absence of Chinese support in a phone not intended for the Chinese marked is not a fault in the phone, so there may be a charge for the installation.

Also note that most models of Nokia phones lose the additional language packs installed independently of the firmware whenever you update the firmware or reformat the phone.

[derrickcss]

Thanks, but is that any website or software can let me update firmware at home? Can it be solved myself without going to Nokia Care Point?

[grschinon]

No.

Language packs are not available to the general public. You have to have a Nokia Care Point do this for you.

[derrickcss]

Even update firmware also cannot solve it? Where is the Nokia Care Point at Dubai? Please, i really need your help, thanks......

[grschinon]

No, a firmware update will not install the Chinese language pack.

If you bought the phone in the UAE then it has Arabic support. Updating the firmware will merely install a newer version of the Arabic firmware.

As for Nokia Care Points in Dubai, go to http://mea.nokia.com/A4254052?storelocator_content_country=AE and select Dubai in the City selector, then check "I want to find a Nokia Service centre".

[derrickcss]

Thank you very much, you really help me alots.....thankssss

[derrickcss]

I bought the phone from Dubai, if i bring back the phone to Malaysia Nokia Care Point, can they install the chinese language package for me? Thankssss

[grschinon]

You'll have to ask them!

In theory it should be possible because there's a huge Chinese community in Malaysia. You can't be the only person in Malaysia who's brought a Nokia mobile phone back from somewhere where Chinese isn't used so I'd have thought that Malaysian Care Points would be equipped.

[giorgia839]

http://europe.nokia.com/A4680276

and what about this?

(i have the same problem...)

[grschinon]

See my reply in the other thread.

/discussions/board/message?board.id=apps&view=by_date_ascending&message.id=7150#M7150

Message Edited by grschinon on 30-Dec-2008 12:44 PM

[nick07luck]

i'm from Malaysia, my phone can't support chinese since i update the software, what can i do...

[nick07luck]

i bought the phone in Malaysia also...

[grschinon]

@nick07luck:

It looks like you have what's called a "grey import", ie. a phone not intended for the Malaysian market but imported by a retailer from another part of the world.

There's not a lot you can do apart from visit a Nokia Care Point and ask if they can install a Chinese language pack.

Not that there may be a charge for this operation because the lack of support for Chinese language is NOT a fault in the phone (it wasn't intended for the Chinese-speaking market).