[jcourt]

Actually for posterity and ease of access here is a summary of the solution :

Yes its one of those simple cases that probably wasn’t checked in testing and unfortuately will cause the classic “this thing is **bleep**” response from first time users that get themselves tangled up. The solution is VERY simple for people. To re-iterate :

1) On nokia 5800 V20 the lock code input defaults to alpha-numeric and the default code is unfortunately 12345. To input numeric simply hold the # key for a second or so and the keypad mode will change to numeric input. You will have to do this every time you input the lock code if you keep it numeric.

2) On nokia 5800 V21 the lock code input was changed to default to numeric which will work fine for people who haven’t changed their lockcode to alpha but will bite anyone who has (i.e. those upgrading from V20 that managed to get the lockcode changed to an alpha). To change to alpha-numeric input again hold the # key for a second or so.

Thanks Walker for your solution…it might be worth posting widely.

Cheers

John Court

[naufil]

 hello all

i have forgotten the lock code of my nokia 5800,  and i tried using the red + green + camera button pressing tip and swiched it on, but the phone is turned on asking me with the same phone lock code screen. i kept pressing the button for one minute but nothing happened,

any help in this will be appreciated regards,

naufil

[d3adlyfox]

i have the same problem

[amyvictoria]

i had changed the lock code before updating my device and then after the update it asked me for the lock code as i turn my device on i have tried 12345, my own lock code and the GREEN,RED+CAMERA buttons and none of them are working

what do i do now?

[jicms]

Holding the GREEN, RED and CAMERA buttons didn't work for me.

I stupidly changed my key lock code to 9999.  Now when I try and unlock the keypad I dial the emergency services and therefore can't unlock it!

Can anyone help please!

[vladoseva]

i forgot my lock code (i changed it before), and i decided to do hard reset by Holding the GREEN, RED and CAMERA and ON button....i did hard reset (it was "chose your country" on screen), but my lock code didn't back to "12345"... so what can i do now? how to reset lock code??? p.s. my software version is 31.0.101, and there is no v40 avaliable for my product code....

[veasnalong]

vladoseva,

nokia may have master code to unlock your try to contact them.

unless someone here have the master code just hopping someone can help you

[Dee81]

Hey i tried that solution with holding the GREEN+RED+CAMERA KEY and it restarted but i forgot to back up my contacts so they all went. Would my phone still program ok or not?

[jicms]

"Holding the GREEN, RED and CAMERA buttons didn't work for me.

I stupidly changed my key lock code to 9999.  Now when I try and unlock the keypad I dial the emergency services and therefore can't unlock it!

Can anyone help please!"

I persevered with this and it eventually worked!  My phone unlocked without a key code.  Problem was it reset the phone to factory settings (I hadn't backed up my phone up since getting it six months ago, so had lost a lot of contacts plus it took me hours to get my phone back to the personal settings.)  I've also managed to set a new key lock code.

I hate the phone, I don't find it intuitive, why isn't there a back button! 

Still the main thing is that you can avoid taking your phone to Nokia and getting a nasty bill so do keep trying this even if it means two pairs of hands, it does work!                                     

[greekned]

You Sir, are an absolute Legend! Hurrah for the interweb, and thank you for my Nokia handy fix.

[catherinecav]

Thanks a mill, helped me immensely....Now I'm all sorted

[davidsharp32]

Hi i am now on v50.0.005 of the software for this damn phone and for ages I have not been able to change the lock code.

Periodically when it boots up it asks for the code, I can enter anything and it will just say code error and then work normally!

The problem is that my contract is up in 3 weeks and I'll be getting a new phone.  When I get a new phone I normally sell the old one. 

Since i don't know the lock code and the phone is set to lock on change of sim card it's as much use as a brick to anyone else!!!  I have tried another sim card on the same network (o2) and it will not proceed beyond requesting the code.

I've tried the red+green+camera several times but all it does is wipe the phone, the lock code doesn't reset to 12345.

Any ideas?? (other than taking it to a nokia service point!)

Thanks.

[krishprak]

could tell you me pls what is "jaf":-) e.mail:

I am also want to reset the code

Moderators note:

We removed your email address as it is inappropriate to publish personal contact information on a public web forum .

[tausib]

i press GREEN + RED + CAMERA and on/off hold
All data format
but still the lock code is not "12345", because when i m tried to change it, its showing error.

any solution for it

[alyden]

12345 worked in my phone after 5 times entering incorrect password.