[miamicx4]

Hello all

After I updated my N95 8GB firmware to V11, I can't watch the Spider Man 3 anymore. The movie is still there, but it is now unwatchable. It is asking me an activation code now.

Any help please? Thanx

John

[khurram87]

I got the same problem...anybody can help us wid this?

[sharp_pilot]

I got the same problem too i've read couple of posts on other forums and they are saying that you can't get the activation key anymore and the best solution is to delete it

I upgrade it the firmware before watching the movie it sux!!!

[micmicsolon]

hello... same experience i had. i upgraded my N95 8GB to v11 from v10 but i cannot access the spiderman 3. any body canhelp on this. pls advice us. thanks

[dimitrisio]

Nokia replied to me with an email that we should contact our network provider as they do not provide activation KEYS!
let;s keep this active until we find a solution as it seems to be a common problem.
Regards
D

[xbungle]

I got this response "Nokia is not responsible for lost Spiderman activation keys if user has not made backup before flashing or formatting memory".

Don't forget to use PC Suite to backup, then you won't be without the movie.

[dimitrisio]

I think the point is once for x or y reason you cannot watch the movie what can you DO to restore it. In todays world it shouldn't be a problem! Even if you did not back up!
I am off to Voda tomorrow to ask more.
D

[dimitrisio]

Vodafone told me to head to a Nokia Care center where a technician would be able to restore things. I hope that this doesnt mean that i will have to downgrade the software bakc to v.10.
any other news always welcomed!

[ub8jayuk]

Before any updates you should do a backup.. its says this on the NSU screen before backing up.

Officially the only way to get the activation key working again is to reflash back to V10 at a Nokia Service centre, back the phone and card up and then upgrade and restore.

I have done it and its fine... People need to read the screens before upgrading as Nokia put it there for a reason.

[dimitrisio]

I accept and respect the comment by ub8jayuk. I dont understand why specifically the activation key was affected by the upgrade! Plus on any software upgrade you do not lose already installed applications or associated info with them...you just implement new stuff!
I hope that Nokia will have an easier way to sort this thing out in the new year...

[silentbobie]

In fact I did a full backup of my phone including mass memory, before upgrading the firmware and restored after the update was done. But the activation key still became invalid.

[dfriedmann]

I also did a full backup before upgrading to firmware 11.x in mid December. But after that I did not restore immediately, as I've just been made aware of the activation key issue. I've already installed various other apps and have upgraded to firmware 15.x meanwhile so I guess there's nothing I can do.

I wonder if I can restore the key as a single file or the full backup only? Is there a tool which can read and extract files from the backups?

Nokia takes that issue a bit too easy and don't care about their customers who paid quite a few hundred Euro for one of their top models. That ignorance really sucks...

Has anybody received anything positive from Nokia yet?

Regards
Daniel

[kanakb]

Nokia grow up and stop blaming users. May be you can release a patch for generating a new activation key. There have to be a way, you cant just blame users

[sluisga]

This is riddiculous.

I went to 3 carphone Warehouse shops. All said they could not restore the activation key.

I then went to the 'flagship' Nokia shop and they know **** ALL!!!! They said they couldn't do anything.


How can they manufacture something, know people are paying a lot of money for it (£300+) and then not give a rat's **bleep** about it.

Email below and ask why they won't support a product they've made which they offer the upgrade to whilst the phone loses the supported feature it originally came with from the manufacturer.

No warning stating the update will remove the Spiderman 3 activation key.

Completely unnacceptable.

ext-custservice@nokia.com

Message Edited by linwood on 01-Apr-2008 06:55 PM

[nascot]

I do blame Nokia for this confusing situation, not least the strange concept of backing up a brand new phone before updating but there is more to it. It's true that there isn't much you can do except send the phone back via your service provider and have it re-flashed to the original firmware. I've given the solution for those who have yet to upgrade elsewhere and here it is again....

Sadly, when you launch the Nokia Software Updater, it unfortunately reminds you to use the 'Nokia PC Suite' to backup your phone before continuing but don't do it! If you want your activation key to be saved, you *must* use the latest equivalent NSeries PC Suite utility which is confusingly named 'Content Copier'.

I backed up my brand new O2 branded 8GB model (v11.0.026), updated the firmware to v15.0.015 and then restored the backup and Spiderman runs perfectly.

I guess the Software Updater is the same application which ever PC Suite edition you use. Nokia need to tweak it to detect which phone you're using and what versions of the PC Suite you have installed *beforehand* and then advise the appropriate method to backup the phone. Ideally of course, the activation key should be included with the firmware update but these are special edition models so I’m guessing Nokia doesn’t want everybody having the key.

You could try a phone reset to put the phone back to original settings but I don't know if this overwrites the newer firmware. *#7370#

[trippydt]

So Nokia. I have never read so much rubbish on your forums than that of late; with such I could not resist my 'two-penneth' worth. So you say 'back up the phone' before firmware upgrades. Well I did and I have lost the Activation Key to the movie. I expect you to restore it for me via the world of communication, be it via the WEB or MOBILE SMS - not 'POST IT BACK TO US' - total rubbish and totally the wrong answer; not only from me, but everyone... "HELLO NOKIA - ARE YOU MAKING NOTE? ANY CHANCE OF A REPLY???????"

What are you going to do about this - ALL N95 (& 8GB) customers aren't wrong - as we?

I think you should have the courage to reply and be honest with it. Stop passing the buck. What are you going to do to resolve this problem electronically?

Thank you

Message Edited by trippydt on 22-Apr-2008 09:27 PM