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Re: For all of you looking to add additional langu...

New Member
Posts: 3

For all of you looking to add additional language to your phone

First, to answer all of you out there like my self, who are looking for solutions to add extra languages to your phone such as chinese, spanish, french... etc...

1st simple answer is NO!! there are NO language pack you can download.

2nd, NO nokia will not install it for you even if u goto their customer service, and are willing to pay.

This is my story;

I brought a new E65 in less than a week ago, in australia. Like most of other nokia phones sold in australia it did not come with chinese. ALTHOUGH chinese australians are the 3rd largest ethnic group from English and Italian in Australia, on my phone i only have the option to choose from English, Malaysian, Philipino and Indonesian. As my previous phone is a nokia 6270 brought from hong kong (yes i was a loyal customer of nokia), half of my contacts and nearly all my SMSes are in Chinese. I seeked help from nokia. I first typed them e-mail which i received no reply. Then since i wasn't too far away from a nokia care center i also dropped by, and i was told "we can't do it, we simply don't have the software to do it, you could try calling the customer care center." So i did, and spent about 1hour on the phone talking firstly to a gentlemen and then the manager. I told her my problem and begged for help. As i am capable of reading and writing english i did not even ask for the phone to be fully transformed into a chinese version phone, but just to an extend that i will be able to read what i had (especially the name of my contacts). I must say, they were polite and did not have any attitudes, HOWEVER!!!! The only reply i got was, if the customer center could not do anything about it they can not either, they can not install a firmware from another region with chinese because there are licence issues. long word short... they were nice but helpless. We even brought up the possiblity of 3rd party softwares, however i've searched for 2 days and did not find any, which ended in the same way when she offered to search for a possible 3rd party software.

For those of you who do not know, YES it is possible to change the firmware your self and get the language u want!! HOWEVER!!! at the cost of loosing your warranty.

BUT unfortunatly for me nokia is tooo busy with its flag phone N95 and can not even be bothered to release a firmware for E65. So even when i am so despirate that i am ready to give up my 2 year warranty, I can not make my E65 capable of reading chinese.

So, i now have a USELESS E65 next to me. YES it is USELESS!!!!!!

For those of you who are looking for new phones and do have specific languages that you need, make sure u ask about the language FIRST!!! and if nokia does not have it, SONY ERICSON is probably a better choice as they install languages for you!!!

FINALLY if some of you nokia employees sees this, dont' delete this, because i am only telling a story of truth. AND if you really care, pls HELP US, and make language packs available, we are WILLING to PAY!!!! but HELP US!!!!! you have good phone design, nice customer service althought may not be helpful for this case, why let your self down on such a simple area.

Seed01001
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New Member
Posts: 3

Re: For all of you looking to add additional language to your phone

This is a well and truly awkard situation to users who would love to have additionaly language packs...
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Sage
grey_area
Posts: 284

Re: For all of you looking to add additional language to your phone

Hi

I do not kow about Oz but here in the UK one of my friends had a similar issue, we investigated it and found out that when you purchase the handset and you specify to the retailer that you want a handset with another language they should be able to order a handset for you with that handset. It took slightly longer than just getting a local handset but we had success in the end

HPH
GA
There are only 10 types of people in this world. Those who understand binary and those who don't
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New Member
Posts: 3

Re: For all of you looking to add additional language to your phone

[ Edited ]
i know sony (but i never really liked them other than their ear phones) does that... but with nokia i was told, all the nokia phones are market dependent. thus each region has set languages nokia has decided to release depended on the market for each specific phone. since they told me that its due to many reasons such as software licence issues.... if they could order in a phone with additional languages why can't they install one? because its essentially the same thing, because it means that nokia is distrubuting a phone with additional language then its original intension, i dont' mind if it takes 2 months for them to send my phone to china/hong kong and install chinese for me. maybe nokia has extra languages licenced in the UK..... all i was told from the sales i had was you could try 3rd party software...... which was not viable when i searched....

Message Edited by seed01001 on 20-Jul-200703:41 AM

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Counsellor
Posts: 52

Re: For all of you looking to add additional language to your phone

there are supported language for certain product codes...

like arabic, chinese, japanese... but by changing to these product code, you might not be able to update to a new firmware... so it sucks then
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