[sandeepsadh]

Hi.

I recently updated my phone software in India over the internet and since i had to then download the Blackberry Connect software and to my shock and surprise Nokia is not ready with the software for Blackberry Connect on the E90

400.34.93 is the new version which is of 21-04-2009 on the RA-6 Nokia E90 Model.

I called the Bangalore call centre and was on 10 Minute STD call and the guys were least helpful. Then i register on there customer service mails and an apologetic reply comes.

No one knows till date when the software for Blackberry for the version 400.34.93 will come and till then my phone is like an ordinary phone. After spending Rs.35,000 and this is my second E90 in the past 2 years as the first ones body had all scratches and was not presentable which is a design flaw, this is the kind of service we now have to expect from NOKIA.

I asked them to give me a New Phone or an alternate phone till the time i get the software which they are supposed to provide but they seem to be too charged up in their success.

can any one tell when they are coming with the new software as my work is stuck on the blackberry and i have all my mailing in a soup now.

Thanks

Sandeep Sadh

Moderators Note: Personal Info removed

Message Edited by shameers on 15-Jun-2009 08:23 AM

[sunilmalhotra]

This is blunder done by Nokia and during update it lists only improvements and i also checked nokia website before updating what it was saying about update, just improvements, but they suppressed the fact that No Black Berry Client available and NO WARNING /Caution Blackberry Client would not work. The only solution suggested to me by Nokia Care Helpline to downgrade the firmware to make my Black Berry Client work. This is really a BAD thing to do to send phone to Nokia Care and be without phone & blackberry for at least 2 days. Loss of Business/productivity is NOKIA is GOING TO PAY FOR IT?

[kskvalue]

Sandeep

I am having the same problems as you here in Singapore.  Accidentally updated my E90 firmware to 400.34.93.  Am now stuck with no updated Blackberry Connect software to match the new firmware 400.34.93.

This is really no acceptable.  And I just found out that it is not possible for me to uninstall / downgrade my firmware.

Like you, the surface of the E90 has peeling problems, even on the inside surface next to the screen.  Definitely not presentable, and not what I expect of such a premium phone.

I hope someon from Nokia is reading all these feedback, and give us a reply when we can expect an updated Blackberry Connect software.

Really stranded now with BB...

kskvalue

Singapore 

[sunilmalhotra]

You can try Nokia pushmail service, http://email.nokia.com. if you donot want to downgrade firmware.  The nokia pushmail is in Beta and I think it is free. You can try and post your response.

[kskvalue]

Sandeep and fellow E90 users

Sometimes, it's better to help ourselves.

I re-installed Nokia S60 BlackBerry Connect 4.0 vers. 8.23.1 (.SISX, 2,89 MB) that was originally developed for E90 firmware 300.34.84. 

Vers. 8.23.1 appears to also work (keeping my fingers crossed) well at the moment for emails synching, for the new firmware 400.34.93

Go to http://www.businesssoftware.nokia.com/blackberry_downloads.php

for  BlackBerry Connect 4.0 vers. 8.23.1

I have to do try 2 times before the BlackBerry Connect 4.0 vers. 8.23.1 worked properly on my E90.

During the first time, after the firmware upgrade and re-installing the backup data (that was saved before the firmware upgrade) using Nokia Suite, I found that the backup process did not re-install the BB Connect 8.23.1 automatically.  So I re-installed  BlackBerry Connect 4.0 vers. 8.23.1 using Nokia PC Suite, then did an activation on the BB. 

However, activation stalled at 88% completion and "freeze" up.  By then, I see 2 BB inboxes in my Messaging > Folder view.

So I saved my emails in my Outlook on the local PC drive, and then deleted both the BB inboxes in my E90 (Messaging > Options > Delete).  Then I go to Installations > app mgr > Options and deleted the BB application totally from my BB. 

I re-installed the BB Connect 4.0 vers. 8.23., and did a new activation.  [I am using BB Enterprise Server, so I have to get my IT support to re-initialise and give me the password each time i do this activation.] This time, it worked till 100% completion in synch my emails, contacts, calendar, etc.

In the past 6 hours, new emails on BB have been coming in, and i was able to read and reply.

Hope this will continue, and the above info is helpful to others.

kskvalue

[kskvalue]

Just for the record, here was the reply Nokia Careline in Singapore gave me to my question:

16/06/2009 04:32:52 PM

"I just updated my E90 firmware to ver 400.34.93.  Is there a compatible Blackberry Connect Available now?  When will it be available?"

Jun 18, 2009 at 12:19 PM

"Thank you for emailing Nokia Careline.

In response to your inquiry, if there is a compatible blackberry connection to your E90 firmware to ver 400.34.93. you may visit
business software.nokia.com

You may like to visit our website at www.nokia.com.sg for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at (+65) 6822 8888 . We operate between the hours of 8.00am and 8.00pm, seven days a week.

Please help us improve our services by completing the Nokia E-mail Satisfaction Survey from the following link:

http://digiumenterprise.com/answer/?inv=15128581&chk=F9CX94EA&anslang=0 "

So looks like we are pretty much on our own...

kskvalue

19 Jun 

[sunilmalhotra]

Old version of Blackberry Client S60_3.1_BlackBerry(8.23.1).SISX is Working with this Firmware, whereas Nokia Care Team says it will not work.  Its working without and problem