[candido]

Please, please, please Nokia.....please fix your files on your server.  This issue has been around since early July.

All product codes that have the v.300 firmware upgrade for the E71-2 NAM model have a missing file.

The file missing is rm346_300.21.012_prd.c00 from your sever.

NSU cannot update as it cannot find that file. It detects that a new firmware is available, but then when trying to update, it will fail trying to download it.

Please fix this ASAP. 

[xiongx8404]

Yes, this just happened to me. The supporting service of Nokia is really disappointing.

[fellinni]

I just ry to update the firmweare and my phone stop workin gon the middle of the upgrade. Now I can't power my phone or conect to usb. Does anybody know how to fixed this? Thank you

[umitsayman]

MY PHONE FAILS TO RECEIVE 3G AND I SUPPOSE I NEED A FIRMWARE UPGRADE.

SO I CAME TO FIND THIS SERVICE BUT....

THIS IS RATHER FRUSTRATING.

I HAVE THE SAME SITUATION.

THE SOFTWARE UPDATER PROGRAM REFUSES TO DOWNLOAD DUE TO SEVERAL REASONS LIKE, FIREWALL OR

SLOW CONNECTION.

BOTH CASES ARE NOT VALID. I DID EVEN TURN OFF FIREWALL, AND MY SPEED IS 1GB.

I UPDATED THE NOKIA SOFTWARE UPDATER PROGRAM AND ALSO PC SUITE AND DID NOT HAVE ANY PROBLEM.

NOKIA SHOULD FIND A SOLUTION TO THIS AND INFORM US IMMEDIATELY.

TYPE RM-357 MODEL E71-2 CODE 0569371

[drskhan]

Yes,

I am having the same problem. First I turned off the firewall. Still no solution....

Quite frustrating.

[e71magic]

Painfully i remember why i swiched an iphone 3G...

a) Software struggles with nokia are incredible here you have a company that makes to my personal opinion the best hardware finishing,  but lack the inovative and compeating software to mach the machine. Have any one thought about S60 before the purchase... in my case looks like a ferrari outside but with an 4 cylinder inside... 

b) PC Sync is terrible, takes over my machine like a gorilla at the zoo goes nutz... 

c) Software updater... i have tried for the past 48 hours on and off to make it work i still have no progress to report. Wich brings me to say i HATE my iphone 3G " S " looks generic and simple. BUT works in ways that nokia still dreaming of. 

d) I will miss the sexyness of the my E71. FOR SALE ON EBAY ! 

[fellinni]

I love Nokia. I have been loyal customer for many years. All this years I was trying to ignore the above mentioned facts. No this time. After the lock of customer service from Nokia. After I paid almost 500 USD for the E71 it is about to say Bye, bye Nokia.  All will be determent after Tuesday when I have appointment in Nokia service center in Torino, Italy. I have been tried to fix my phone already a week. I finally made contact with them Saturday when they told me to come on Tuesday because they not working on Monday. For Christ Sake is this Nokia thing or just the famous Italian laziness?

[deltanrbj]

Same deal here. Come on Nokia. A firmware update isn't that hard. If it's not ready, fine. But don't push it out to users and waste their time trying to do the upgrade if it isn't readily downloadable. I've tried two different computers, three different internet connections (all good) the firewall turned off altogether and a couple of the anecdotal trouble-shooting tips suggested on this and other forums. The 300 update is not downloadable. Please do sort this out. I don't mind waiting for a functional, complete and downloadable update, but I do mind wasting my time with an update that doesn't work.

Given that this problem seems pretty well identified, it is also frustrating that there has been no communication from Nokia either acknowledging the problem or giving a timeframe for solving it.

[salman24h]

i have E71 RM-357 ver 200.21.118

right now i checked for a newer version of frimware by NSU but it said that there is no newer version after 200.21.118

how you wantet to get v.300 ?!

[fellinni]

I don’t know. When prompt to update the firmware from PC Nokia Suite it was showing v300… something. Anyway here is the continuation of my journey to repair my phone; I go to the Nokia service center here at Torin finally after what I have been told they open the phone and by the serial number they inform me that my warranty is not valid for Europe because my phone was purchased in USA. It was a little strange for me because I purchase my phone from a legal Nokia store in USA. However regardless I take it as a fact and understanding that maybe because is a different continent. Well than I offer to pay for the repair service. And than I was shocked from the other fact that they can’t repair my phone even if I pay on my own. My phone was thrown back on me and the lady at the counter simply yelled “Next”. Quietly I take the phone number of headquarters of Nokia in Finland. Same day I call and spoke with someone from customer relation department in Finland. She was nice and try to convince me that this is unusual for Nokia service and she will take care of this problem and someone will contact me regarding this meter. That was last Wednesday. I am still waiting. I am already prepared to purchase a new phone if this issue is not resolve soon. If the new phone will be Nokia. I don’t think so. And I am also ready to discourage any person I know for purchasing Nokia product. That would be my revenge for the 558.00 USD I spend for the product I used 7 moths and for the Nokia lack of service.

[e71magic]

Sooo i have been findeling with this update, saga... i posted before about my frustration and how i ended with an Apple 3G... read about 3 posts up...

Well today  someone told me that the so called UPDATE was not available and that only the version 200 whatever was there on the NSU... TRUTH let it be told they rolled out a software update that froze half of the e71 owners MOJO for nokia...

ME i tried again today i been using the phone for about 3 days and i remember why i love this phone,,, how **bleep** this little machine is, fast, voice quality, feel and touch. Now i also remembered why it did not lasted THE S60 software its just plain dinosour aged. Email sucks on this phone, the adress book is retarded, not to mention the blue camera pictures... owwwww its sucks to have paid full retail the phone does not worth US.600.00 please send me a check for half of that please. Because i want my money back. !!!!! AAAARRRRRGGGGG ....!!!! grinndinggg theethhhhh

[deltanrbj]

I almost don't believe it. It looks like they did again. RM-357. First there is an update (which I find out about by accident, not from Nokia despite signing up for their MyNokia email), but Nokia Support Updater gives faulty and inaccurate error messages about trying to connect three times and failing, or about a firewall issue (which was turned off and had allowed access to the required files anyway) and about Internet connection speed (which is high, and as high for a friend of my who also has an e71 but a different RM number) to update. Time wasted trying to troubleshoot a Nokia problem.

Then, again without notification, the update disappears. Suddenly 200.XX is the latest version. Then, and again without notification. 300.XX reappears. With the same errors. Looks at my phone, tells me there's an update, then won't download and install.

Two different computers, two different highspeed connections, latest Nokia PC Suite version. As I said earlier, I would rather have no update than waste my time with one poorly rolled out, especially since this phone is aimed a business users who want their phone to work and can't waste time trying to make Nokia's software work. This is definitely souring my experience of the first, and at this point, probably last, Nokia I will buy. Perhaps Nokia has forgotten there are a couple of other companies (Blackberry, Apple) that also make pretty good devices, and seem to have update systems that function. Why do I learn of updates for the iPhone more easily than for the one I own?

Get your act together Nokia.

[deltanrbj]

Just out of curiosity, I'd like to hear from anybody who has actually successfully upgraded their e71 RM-357 to v.300 firmware. Slim chance I guess since if it worked, you're not likely to be looking through a forum posting like this, but on the off chance you fine this and it worked for you, let us know.

[arcticreaver]

i think it's a fake again.  i mean i got an e-mail saying there was new update software for my phone 2-3 weeks ago.  nothing went on when i tried to update it with nokia pc suite. 

today i get another e-mail saying there was a new software update for my phone.  i go to nokia software updater which SHOWS a new firmware but when i tried to update, it fails and says that it can not connect to the internet and that it failed 3 times.

BS.

i think nokia's server is probably down because of all the updates (if it's true and for real), or it could just be down, OR, there is no real update.

freakin' nokia, love your phones, but your firmware updates sucks shaft and sack at the same time.

Message Edited by arcticreaver on 06-Oct-2009 07:38 PM

[candido]

I have upgraded my E71-2 to version 300 when it first hit NSU many months ago.

Of coarse, this issue existed back then too so I had to "fool" NSU by manually downloaded the files via navifirm and placing them in the appropriate directory on my PC so that when I ran NSU, it saw the files locally and updated that way.

I have been running it on my RM-357 for a long while now. Never had it reboot on me. Unit works great and the camera looks better IMHO. 

[arcticreaver]

would you mind telling us where you downloaded the files for the firmware from?

[tnl1996]

Hi candido, I have downloaded the files. Where did you put them to "fool" NSU?

Looks like I'll have to do same but don't know where to put them.

Thanks 

[xiongx8404]

Just follow this http://moov4.net/E71-2v300update

[tnl1996]

xiongx8404 - Thanks a bunch! I'll try when I get home this evening. Work restrictions won't allow me do it at work.  this thing is really annoying, seriously.  This is the second time nokia's doing this within the past few months.  The pain better be worth it.

Cheers.

[arcticreaver]

i chatted with a sales rep and here is the BS response i get -

Thank you for choosing NokiaUSA. A sales representative will be with you shortly.

You are now chatting with Paul.

Paul: Hello, welcome to Nokia. I am a Nokia Sales Representative, may I assist you finding a device today?

You: I had received an e-mail informing me of an software update for my Nokia E71 device.

You: But when I try to install the new software I get an error that says that my internet connection is not good enough.

You: However, I'm using cable internet connection

Paul: How can i help here?

You: I would like to get the latest update if possible.

Paul: Did the email that you received have a link from where to avail the update?

You: It told me to use the Nokia Software Updater.

You: The application program.

Paul: 

Paul: Thank you for visiting NokiaUSA and chatting with us today.  We value your feedback.  Please click the “Close” button at the top right to answer a few questions about your experience with us.

Thank you for visiting NokiaUSA and chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.