[gejo]

I've got a n95-8Gb mobile and I get this same error on my 3 PCs (WinXP and Vista).

Before I made some updates but now I can't.

There are any news about this error to solve it?

Thanks.

[mohammadrasool]

Same problem here with my 6700 Classic, i've tried all the solutions mentioned and even on 4 different PC's using 5 different OS's (Windows Vista, Windows XP, Windows 7, Windows Vista x64 and Windows 7 x64).

[mohammadrasool]

is there no solution to this problem??????

[gejo]

Yes, there is a solution:

I went to a nokia care and in 20 minutes they upgrade my phone

Yes, this solution isn't a solution but at last I have my firmware updated.

I hope they solve this error before next version.

Bye.

[russburt]

How **bleep** are Nokia about this?

There is clearly a problem here, would be nice if they got off their **bleep** and fixed it or even just acknowledged it.

[datadyne]

---

gejo wrote:

Yes, there is a solution:

I went to a nokia care and in 20 minutes they upgrade my phone

Yes, this solution isn't a solution but at last I have my firmware updated.

I hope they solve this error before next version.

Bye.

---

Solution, works

 1) Press default settings option

 2) Format the external memory

 3) Remove the battery, and then wait for about 30s or so before putting it back
 4) Press and hold these forue keys together -Green dial key, Star key[*], Three key [3], switch ON phone key-
 5) Do not let go the four keys until you see  screen with timezone or something else

-works in nokia pc suite/nokia software updater (NSU) & works in OVI

  

Message Edited by datadyne on 19-Nov-2009 12:51 AM

[gmcompu]

I got same problem, but i found a solution, you will need to get a PC with XP SP2, NOT SP3, theres a bug on NSU, included the lastest versions. The same goes for Vista.

See my post about it:

/discussions/board/message?board.id=swupdate&thread.id=62034

Cheers 

[JEspinha]

Hi,

I had the same problem when I tried to update my Nokia 3120 Classic. I received the error message: For optimum connectivity your USB cable should be connected directly to the PC, and not via USB hub, USB keyboard or laptop docking station.

However, checking the log of the Nokia System Updater, I could see that it was looking for a wrong file name during the update process.

The NSU tried to find the file rm364__10.00_ISM_001.image_l_364_graphite_l_Clarobr_graphite_v2, when it downloaded the file rm364__10.00_ISM_006.image_l_364_graphite_l_Clarobr_graphite_v2.

After I renamed the file rm364__10.00_ISM_006.image_l_364_graphite_l_Clarobr_graphite_v2 to rm364__10.00_ISM_001.image_l_364_graphite_l_Clarobr_graphite_v2, I could update my phone.

I hope this workaround can help you.

Regards,

Jose

The Nokia System Updater Log was:

SessionID: SID6c2cebfdbb9648822b7f580

IMEI: 354853022300564

ClientApplicationVendorName: Nokia Corporation

ClientApplicationName: Nokia Software Updater

ClientApplicationVersion: 1.8.10.40008

PCLanguage: pt-BR

UserGroup: Unknown

ProductTypeDescription: RM-364

ProductCode: 0566461

UriClassification: 37

UriDescription: (37) Getting list of flash files fails

ActionDescription: UpdatePhone

APIError: 0x84210010

APIErrorText: "Flashing file not found C:\Documents and Settings\All Users\Dados de aplicativos\Nokia\Nokia Service Layer\A\nsl_service_module_00001\vpls\www.dsut.online.nokia.com.oti.caresuite\Products\rm-364\rm364__10.00_ISM_001.image_l_364_graphite_l_Clarobr_graphite_v2."

FirmwareVerAfter: 10.00

FirmwareVerBefore: V 07.16

RDInfo: 0

HWID: 1005

OperatorRegion: Unknown

OperatorCountry: Unknown

Operator: Unknown

IMSI Code: 724052

ShipToRegion: Unknown

ShipToCountry: Unknown

ShipToCustomer: Unknown

CompanyRegion: Unknown

CompanyCountry: Unknown

Company: Unknown

SessionLastTransaction: Unknown

Duration(Min): 376812