[Salamander68]

Ok...I've downloaded latest Software Updater, follow all the instructions and I still can't update my N97....I keep losing USB connection. Again I follow the instructions to reconnect and minutes later it loses connection again!

When I connect the USB cable I'm choosing PC Suite mode...is this right?

I've also tried using Nokia Ovi Suite

[arvuitton]

I have the exact same problem. It keeps losing connection. Anyone else experiencing the same things?

[crf450r]

I have the exact same problem, "unable to find the device"... but the rest of the PC suite works fine, music maps etc... just software updadter sh**s itself.

[arvuitton]

There really isn't anyone out there experiencing this?

note: I branded my phone but I don't think that's the case. It worked the very 1st time when I updated to v11.

but now it just does THIS. 

[MrAaronVenn]

In NSU, it downloaded everything, was about to install then said...

"Software Update Failed, for optimum connectivity your USB should be connected to the PC..."
Bla bla bla.

Or via OVI it says "Internal Error, Follow These Steps tO reconnect your device"

and yes it's plugged in.

I really don't know why we bother as Nokia do not read these discussions
Or indeed help their customers in any way.

All it needs is a patch for NSU/OVI to stop this happening on laptops/pcs.

But no, they won't do anything.

Thanks for nothing Nokia.
Wasting my time and money.

[shay14]

IS the update available via FOTA? Check by pressing on you n97 *#0000# > Options > Check for Updates

You can update via Wi-Fi or network operator GPRS.

[arvuitton]

Its not available via FOTA ..

[matt_t]

What product code are you with?  If it's the Black Euro 1 model 0570817, then the update's been pulled anyway.

Message Edited by matt_t on 29-Oct-2009 08:02 AM

[arvuitton]

Um 0585680 mines from the Philippines. It shows the update ... Mine's still v11 since it wouldn't update to the last one either. But it shows I can update to v20 but it just keeps losing connection

[Salamander68]

The version I'm trying to update is from pre-installed 11.0.021 to 12.0.026

I'm not sure how to check my phones model number though but it's a type RM-505

Message Edited by Salamander68 on 29-Oct-2009 03:09 PM

[georgeup]

---

matt_t wrote:
What product code are you with?  If it's the Black Euro 1 model 0570817, then the update's been pulled anyway.

Message Edited by matt_t on 29-Oct-2009 08:02 AM

---

Salamander, the product code can be found on a white label under the battery - it will be 05xxxxx

Message Edited by michaels on 29-Oct-2009 04:10 PM

[G618]

I have a problem with my N97...It says that there's an available update however when I tried to update it using Nokia PC Suite through Nokia Software Updater, it says that I have the latest firmware version...Any help would be much appreciated...

[matt_t]

---

G618 wrote:
I have a problem with my N97...It says that there's an available update however when I tried to update it using Nokia PC Suite through Nokia Software Updater, it says that I have the latest firmware version...Any help would be much appreciated...

---

What's your N97s product code?  It's on the white sticker under the battery and starts 05

[marlboro35]

SAME PROBLEM HERE !!!!

RM-507 NAM-LAT 0575401 SIM Free (USD800 used as toilet paper would be more usefull !!)

All sugestions around have been tried. 

Found some log files on C:\Documents and Settings\All Users\Application Data\Nokia\Nokia Service Layer\A (Yes !! THERE !!!  I guess they was trying to make us hard to find them !!!)and in there some entries like:

23:01:42.828 [ERR00301] Different number of ROFS IDs in phone and VPL.
23:01:42.828 UpdatePhone: Run failed
23:01:42.828 PAPI version : 2009.40.3.40007
23:01:42.843 NSL version : 2009.40.0.60128
23:01:42.843 OS version : Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
23:01:42.843 User privilege: Administrator

... etc... etc

BTW: Have you realized how much info they pull out from our PCs without permission ??? 

This phoine was never hacked, debarnded, unlocked or anything like that. It was purchased SIM free, unlocked and brand new last July (I should have spend that money on vacations !!!)

Anyway. I DO KNOW NO NOKIA EMPLOYEE will post here. But at least, could you please gentlemen read this HARD EARNT INFORMATION and make some effort to justify your salary (paid by us) ???

I HATE YOU NOKIA !!!!!!!!!!!!!!

[marlboro35]

Problem still unresolved !!!

Tried with 2 different PCs and on ALL the USB ports they have

Tried uninstalling, cleaning and reinstalling all the Nokia Stuff.

NOTHING. Same problem as described above.

Is there anybody there ????

[arvuitton]

Yep, my problems still aren't fixed .