[mo_shef]

Right I have tried serveral times contacting Nokia Customer Support by Email and Phone. On the email I made my point clear about why the Nokia N86 8MP maintenance release firmware (20.115) was allowed to be put on FOTA and even after its release on FOTA it got put on to the Nokia Software Updater, which is ridicolous as the firmware is totally unstable, its like as it was before Production Level so buggy. I even clearly stated there is no use in sending the phone off to repair like you always copy and paste the email instructing the phone to be sent to Nokia Care Centre which it does not need to as the latest firmware has been applied to the N86 and I have done numerous factory reset and stuff. I clearly asked for the Executive Director Details. I sent the email's like nearly two weeks ago and I have not received no reply in my inbox. I also contact Nokia Customer Service several times explaining this problem and the Nokia Customer Service did not even have a clue. I asked for the Nokia Exeuctibe details and everytime I asked that they go we putting you through, and guess were the call gets diverted to ? The Nokia Repair Centre (Annovo) in Theftord. What a waste of time and my breathe for a company like this which treats its customers like DIRT. The customer service rep told me to go to www.europe.nokia.com and check for software updates when latest version will be releasing. I clearly told him I ain't dumb and Nokia never release details on what firmware is going to be releasing and the dates. I told him you trying to get rid of me and dont take me for a mug and I asked him for Manager or Executive Details, and guess what after holding on the line it gets cut off!

I have sent all the details and video recording of the bugs on the N86 8MP to BBC Watchdog. 

If i was given the chance to interview the Executive Director I would get my point across to him with this situation and for those who have problems with the lack of software updates for N97. These big time idiots just hide behind carpets and the employees at customer service as no better than monkeys. I wouldnt know what to class the customer service as, but all I can say apes can do better job than them. All lof of them are just useless sitting on the chair and talking **bleep**.

[QPUnstoppable]

I hear you, I am having many issues with my Nokia N86 (US version) too and it seems like the customer service team has no clue why their are issues. This phone has numerous bugs and has a very unstable operating system. A firmware update needs to be issused immediately to fix this.

[mo_shef]

Nokia have an advantage to fix this really quick. All they have to do is get firmware team employees registered here so we can post or even send them feedback this way they can look into the problem an issue a little fix over the FOTA. Nokia like going the wrong way.

[metalfan]

Customer service staff at NCC's are not their to detail to you faults and how to fix them, they're there to help you book your phone in, explain the processes it goes through etc etc.

They aren't trained to diagnose your problem nor trained to fix it.

Perhaps your exact unit is faulty. How do you know that it's "faulty" firmware? Have you tried other peoples phones? 

Call the careline if you want to talk to Nokia.

[mo_shef]

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metalfan wrote:

Customer service staff at NCC's are not their to detail to you faults and how to fix them, they're there to help you book your phone in, explain the processes it goes through etc etc.

They aren't trained to diagnose your problem nor trained to fix it.

Perhaps your exact unit is faulty. How do you know that it's "faulty" firmware? Have you tried other peoples phones? 

Call the careline if you want to talk to Nokia.

---

My phone is not even faulty. Look at the other thread, I have those problems what they have so if its happening to majority of us does that mean everyones n86 is faulty those with  v20.115?

Thread:

/discussions/board/message?board.id=swupdate&thread.id=58007

Well I clearly asked for a manger/supervisior to talk to and yet they put me through to somewhere else, and even better fast one they do is cut the line off. Nokia customer service should do magic tricks instead, becuase that what there good at.

Message Edited by mo_shef on 23-Oct-2009 03:11 AM

[adrianhughes]

Why are you still on about this Shayesta? Why? You know the process of firmware updates for Nokia models. You know the constraints that Nokia employees have, and yet you don't have patience and despite being told several times you don't accept the truths. You know that they put out a stable firmware in the end. And you still carry on and moan about it all.

The purpose of these boards are for users to have their phone problems heard and CONSTRUCTIVE advice given to them. By not adhering to these principles, and being told several times the consequences, you are not helping anyone as you claim to be. Please stick to the topic and provide the constructive advice. You're not helping anyone but your own ego. 

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[undios]

You are right to an extent , I request you to consider this:

A 500USD Premium/De luxe phone not able to perform basic phone functions like text messaging from a company known for rock-solid reliability.

It is like purchasing a Ferrari and getting to know that you won't ever be able to drive it .

Everybody here wants to show their new nokia N86 to their friends/peers/co-workers and enjoy its new features, then why is nokia hindering them with their buggy firmware. We are not BETA TESTERS.It is not justified to put up a BETA firmware on FOTA and then telling nokia support personnel to not to update repaired phones to V20 as it is Maintenance release.This is downright hypocrisy.

'You know the constraints that Nokia employees have"

What constraint was so big so as to literally FORGET firmware updates for N95 8g NAM(N95-4) for a period of 2 years.

My heart still bleeds on the fact that I've not been able to use my N86 a single day without CRASH/HANG.

Other than that , I request all N86 users to sign a petition and forward it to the vigilance bureau of their respective countries.

[azher1hussain]

let me know if you find them.....I have just wasted my whole saturday by doing an upgrade on my E71....and now it is useless for emails, BBC etc.

...and guess what I can waste my whole day...but Nokia will take 48 hours to get back on my help ticket.

I was considering buying one of the N8's...I cannot even image this now that I understand thier cumbersome approach to software

What a pain in the A***