[alien2000a]

Hi,

If there are any people out there who is reading this forum and caring for it's customers we need the following bugs fixed which still exists after the 4.22 update 6 months ago.
We are group of 6110N users who have chosen this phone over your precious brick N95 and we think we still need a decent customer care to have fixed our phones which have already been paid for.

Thanks.

Bug list reported by our owners:
---------------------------------

1- Nokia CK 7W bluetooth carkit has an echo problem where the reomte person hears their own voice and a terrible echo.

2- No matter if used the original Nokia Sound recorder or third party software the all the recordings have a loud crack sound in the beginning.

3-Volume +/- does not function while playing games.

4- Dual line 32kb sim cards fail to switch to the second line and resets the phone when switched to the second line.

5-Line 1 ringtone and Line 2 ringtone options in profiles disappear for no reason although using a dual line.

6-Deleted numbers in Logs->Recent Calls-> missed/received/dialled logs still remain in the log list view which shows coloured arrows.

7-Even if the sent message history is turned off the numbers which were sent messages are still shown in the log list shown with arrows.

8- Numbers dialled/received calls list occasionally clears if phone turned off

9- If the phone gets connected to computer over usb cable, and used once on pc suite mode and then once in the data transfer mode, then the vibration is disabled until you reboot the phone. (Settings suggest the vibration is on, but in fact it is simply turned off)

10- On the internet bookmarks view, (accessed through the web icon) if a bookmark is deleted or moved to a different folder they are still shown in the root until the application is closed and re-opened. And if tried to open them by mistake the phone responds "it doesn' exist".

11- Battery indicator does not refresh and stays on full power until the mobile is turned off and back on again. After the reboot the battery indicator is updated but then stays at that level until the next reboot.

12-It's not possible to use voice dial with voice synthesis turned on.

13- Joystick press can be used for accepting commands at all areas except for messaging. When message is ready to be sent you cannot click joystick and send message. You need to select options and send and then choose select from the menu.

14- If a memo is set or synchronised from outlook the memo still shows on the screen even if the date has been passed.

15- If we try to change the date of a past memo by changing both the start and end date to a future date the phone gives an odd error message that says: "Alarm time already passed" What alarm time? There's no alarm option or alarm time field in memos.

16- The phone occasionally shuts down completely (turns itself off) without any warning for some users.

17- when alarm is set to workdays "sunday to thursday" the date on the phone doesn't change on saturday night. On sundays it still shows saturday although the time is correct, and the alarm doesn't work till the date is reset and then everything goes normal till the next sunday when the problem happens again.

18- While enterinh a new phone number after typing the number a phone type is selected such as telephone, mobile, work mobile etc.If selected the wrong type there is no way to change tis type unless the number is deleted and re-entered which is a hassle.

19- If there are more than one mobile numbers assigned for a contact as "mobile" type (like mentioned above) set default option does not work.

20- The bluetooth A2DP quality has gone worse. It is skip-happy, and degrading of audio quality is very obvious.

21- If any mp3s have embedded images in the id3 tag, which are not quite square (e.g. 194pxls by 197pxls in one of my files), the music will play, but the phone will almost totally lock up if you try to use another application, and the album art won't show at all.

22- Notes in the organiser on the phone cannot be synchronised with the PC via Nokia PC Suite(Outlook 2003).

23- Music Player on the phone finds "zero" audio files when connected to Nokia Suite via USB.

24- If a call is made while connected to a bluetooth carkit (CK 7W in my case) the latest number dialled won't appear in the logs.

25- When navigating in the standard "Nokia Navigator" Route66 application, if the display mode with all info at the bottom (the only mode that display ETA) is set the phone normally remembers this mode between sessions. When signal is lost (typically after a tunnel), the display mode is reset back to default.

26- If an internet connection is established via the browser and closed, the internet connection stays on constantly until the battery is very hot and voltage is drained only if the e-mail update (push e-mail) is set to "ON".

27-The streaming mode is problematic. An H.264 video encoded in 320x240 resolution could be watched full screen in the streaming mode in the previous firmware however the phone will freeze within 1 or 2 seconds after switching from the standard window size to full screen size after 4.22 if watched during streaming.

28- Real Player(Or music player) doesn't update the playlist unless the phone is not restarted.

29- For some of the users some videos start with the first frame and then shows a black screen for a while and then the video plays normally. (DivX Avi files?)

30- System startup dramatically slows up if using a HCSD memory card.

31- Sound cracks occur in high bit rate mp3's if using an HCSD memory card.

32- It would have been nice to rename the last default Profile "Offline" to another name such as "Flight"

33- If a user decides to use an alternative navigation software he/she should be able to remap the dedicated navigator button to the executeable of the 3rd party software.

34- The flash provides such an artificial colour tone to the picture which makes the picture looks almost blue in all cases.

That's it for now. But I'm sure there will be more and we'll keep posting until we receive our firmware fixes as a part of our consumer rights.

Regards.

[asem305]

I truly despise the fact that we are being dealt with as beta testers for Nokia’s unfinished projects. Still, no feedback is being given by the company on the problems we are facing and the long list of bugs found.
We are not asking the company to reveal to the world it’s most secret strategies, we are only asking for an answer to the simple question, ARE YOU GUYS WORKING ON A SOLUTION TO THESE PROBLEMS OR IS THIS GOING TO BE THE END OF THIS DEVICE?

[alien2000a]

Thanks for your cooments Asem. If they say end of this device it is end of Nokia for me after almost 10 years and 18 Nokia phones for the whole family. Good news is Iphone 3G has been announced recently which has 3G, built in GPS and will be sold for only half of the current Iphone price.

I'm a customer services and marketing manager for over 10 years now and I must say that Nokia will be history like many industry giants once ruled the world if they don't listen to their customers and treat them right.

I hope someone in charge is reading these posts..

[laxlex]

Those bugs really need a fix, ooks like beta-testing for a year now.
Problem: Noone of Nokia seems to red this forum, here are mods, but those have no direct connection to Nokia technical support/developpment.
Second: Nokia wants to get a big player in mobilephone navigation-software. route66 is a problem for them (especially as nokia maps is quite expensive compared to all competitors.
apple made a few mistakes in the iphone1, but iphone 3g with hsdpa and gps, including touchscreen, integrates now all the advantages of a pna (touchscreen) and mobilephone. price is compared to a nokia n96 now considerably lower and compared to pna also quite competitive.
due to the mass of phones in nokia product-portfolioand local differences, including branding, firmware-developpment seems to need a massive increase in man-power, to be able to fix problems in at least 1 month after the problem is known. in nokia 6110 navigator, some problems are known now since the release 1 year ago, but they did not get fixed.

[asem305]

thank you alien200a and laxlex, i think man-power is only one side of the problem, the bigger part is the fact that in their effort to produce a new handset everyday, nokia has neglected quality.
1 year is not that much for a handset to be considered old, but it seems Nokia think that a 1 year handset like the 6110 is old enough to be dumped.

[ibbent]

I'm new here, but I agree; Come on Nokia, there's work to do! I have one question: I can't find the 4.22 update anywhere?
I have a 6110 and installed a western europa map from route 66, and have the wellknown 'no memory for this navigation'. What can I do? 100 euro out of the window?
Ib

[laxlex]

you have to download the update over the "nokia software updater". if it still shows you only update 3.58, you still have to wait for the update to 4.22, as some product codes get updates later. but if that also takes now 6 months just to get all productcodes updated to newest firmware, then nokia has really forogotten all kind of support for nokia 6110 navigator.
with firmware 3.51 and 3.58 the "not enough memory"-bug in route66 was normal, with 4.22 it is gone.

[asem305]

I believe some of the branded phones haven't received the 4.22 update, is yours a branded or an unbranded phone. As for branded phones, updates are carrier dependant, and some may not receive updates offered by other carriers or to unbranded phones.

[ibbent]

When I check my productcode at nokias update-page it says the latest update for my phone is 3.58.
I'm not sure if I understand whar you mean about branded and unbranded phones.

[laxlex]

then you have to wait. branded phones mean they are "linked" to your provider, maybe they integrate some kind of software from your provider, or the mobilephone is locked to that special simcard or whatever.... if this is not the case and it is not branded, then nokia has really forgot the nokia 6110 navigator

[ibbent]

ok, my phone is not branded and not locked. I contacted my phonecompany and they have no restriktions downloading software. It's a Nokia problem.
Route 66 support tells me, that other custumers can download 4.22. hmm, strange....

[laxlex]

if they are unable to update all languages in a normal time gap (it is now 6 months ago they released firmware 4.22 for the first product code (actually mine and maybe a few others)), they should not offer those many versions. the huge bug with out of memory in nokia navigator with firmware 3.58 is not fixed yet for those people. really absolutely not acceptable.
besides that, currently my phone is in a nokia service center, microphone doesnt work anymore (the one who i call just hears a very loud noise). my brother got the same phone, his one is in nokia service center since 2 weeks now, because it doesnt charge anymore as there seems to be a connection broken inside the phone).
well that will be fun if the phone returns (approximately 4 weeks), as I guess the phones will have new IMEIs as they will send 2 new phones and not fix the problem (would cost them more). but as i got a western europe with nordics-map licence locked to the imei, the next problem will be there after I get a nokia 6110navi with another IMEI back. i get really upset with this really slow support.

[mauzer85]

hi all,

I would like to know how you are even able to switch to Line 2 in your phone? Because I don't even have that option. Does it need to be activated somewhere in the phone? Because I've been using ALS on my SonyEricsson for two years now without a problem and now I bought 6110 Navigator which was supposed to have ALS support. Please help me.

[ibbent]

If I understand you right (laxlex and alien2000a - thanks for answers) when I connect to the downloadcenter and they show version 4.22 is avaliable, and I download and connect my phone and it says the newest version is 3.58, it is a problem connected to the language on the phone - here danish?
And this is connected to my productcode, 0550918.

So I must wait for the update for danish.

[laxlex]

@ibbent: yes, actually if i check on the homepage your productcode, it says version 3.58 is newest. it might be caused by your provider/phonevendor(maybe phone is branded or whatever). if not, i think nokia should really offer that update faster, denmark is near to finnland, and they even forget their neighbours! but did you slready try with the nokia software updater-program? does it there also say version 3.58 is newest? (perhaps they just forgot to update the page, but i guess not). maybe you can try and go to your next nokia service center, they are often able to install the newest firmware (i dont know why they dont release that firmware also to the public at that time!).

[jangb]

---

15-Jun-2008 10:02 AM
ibbent wrote:
If I understand you right (laxlex and alien2000a - thanks for answers) when I connect to the downloadcenter and they show version 4.22 is avaliable, and I download and connect my phone and it says the newest version is 3.58, it is a problem connected to the language on the phone - here danish?
And this is connected to my productcode, 0550918.

So I must wait for the update for danish.

---

I wonder if Danish is the problem, because mine is also "Nordic".
(That is, it came preloaded with Nordic maps and I have language choices of for instance swedish, danish or english. )

I don't think that mine is "branded" but it has the product code 0550917 (Type RM-122).
I have loaded 4.22.

[ibbent]

If I check your produktcode: Latest available software for Nokia 6110 Navigator, product code 0550917
Version: 04.22
And mine: Latest available software for Nokia 6110 Navigator, product code 0550918
Version: 03.58

[jangb]

---

16-Jun-2008 12:12 PM
ibbent wrote:
If I check your produktcode: Latest available software for Nokia 6110 Navigator, product code 0550917
Version: 04.22
And mine: Latest available software for Nokia 6110 Navigator, product code 0550918
Version: 03.58

---

All nordic languages is available in 0550917.
I guess that they are also in 0550918.
My point is that if yours also came preloaded with the Nordic maps there must be something else that is different besides the danish language selection.

[ibbent]

I talked wtih Nokia support today, and the guy cheked the serienummer, and could tell me, that the phone is produced for the swedish marked, but sold in Denmark. And there is no updates in sigth for phones with my product-code.
So there was nothing he could do.......
Yes all nordic (and english) language are available on my phone. About the map, my phone came with the preloaded nordic.
My phone is 2½ month old.

[asem305]

No update in sight ?????????????