[levi_o82]

It's me again. a few days ago, I sought help after updating my 5800 firmware version to 31. after the NSU said it was successfull, unfortunately, my handset won't start. if i try to turn it on, it will just vibrate for 30 secs with no display then stops. With no luck of getting it recovered by hard reset and all other info provided, I had my handset sent to nokia care center. after a couple of days, when i called back to check the progress of repairs, i was surprised to find out that the LCD needs to be replaced! of course i became so upset and i can't believe what the technitian told me since all i did was updating the software! i just want to know if this is the truth since i read some info that lcd's should not be affected and even when i called nokia customer service, they told me that it should not be the case.

[patruns]

If it is being covered by warranty, why do you care?

[levi_o82]

Because warranty has already expired and i NEED to pay for it..

[ehalf]

The counter staff are trained to say, there's corrupted data in your phone and your LCD has problem

[ahmedemad1981eg]

My dear friend,

      I'm totally understanding your problem, let me explain to you what happens in the warranty center from my back

experience came from my personal dealing with them, there a receptionist person recieves the mobiles from customers

trying to write a short message to the technican who doesn't know any thing about your problem except through your message, and when he fails to understand the problem he starts to replace any part (hardware) the can solve the problem

and probably that happened with you, so to deal with the subject positvely i advise you with the following:

1- keep away from the reasons that made a past confissuion to you (updating software, installing some programs..)

2- You should convince your self that the people in care center may be obligated to repair thousands of mobiles a day

    so don't go the warranty unless there is a serious problem.

3- keep a copy of your data always, like a copy of your contacts on another phone a copy of your stored music or photos

on cd's.

4- finally i want to give some advice to nokia, that nokia devices sale rate increases each day so they must increase

the people in the warranty center also the receptionist should be a technican or at least there must be one technican

to listen to any complicated problem and available for any technical advice, because i think that about 30% of the

people goes to warranty every day may have a problem with understanding there mobile options or some trivial

problems like simple viruses these problems can be solved by the customer him self and doesn't need the customer

care center 

[levi_o82]

ah im sorry if i havent checked this post for a while

after 3 days when i agreed to have the lcd replaced, i went back to pick it up since they contacted me and said that the repairs were done. when i came at the center, apparently, the technician only based his findings from the diagnosis where the counter clerk has typed in on this repair form.. when the technician tried to just do some flashing or reformatting, it worked. but before he did that, i need to get really upset and tell the technician what really happened for him to realize that its just a software update failure and could not possibly harm the lcd. so there, i paid only for the labor cost. however, i still reported this incident to nokia cust care hotline. they should not assume or give misleading advices to custs.