[FromDaRock]

Software Version

V 31.2.101

Custom version

31.2.101.329.06

Carrier

Rogers Mobile

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Still love this phone, but becoming increasingly frustrated!!  Have tried to update my phone, both through Nokia Suite and OTA, with no success.   I use my phone constantly to communicate with my kids who are away at Uni, and the GPS/Maps for travel with their sports teams, etc.

Yesterday, during a medical emergency, I tried to use my OviMaps to find the nearest hospital, and once I set  the location and set to navigate, was met with a message that my license had expired, and that a new one could be purchased. This phone came with Free navigation for the lifetime of the phone. Had to pull over on the highway, try to memorize how to get to the hospital, and hope to not miss the exit! Not impressed! 

When I called my carrier, their reply was that Nokia hadn't released the update to them, and that it was Nokia's problem to deal with. However, having Googled, I see that I'm not alone in this situation, and that the problem may lie with the branding they've put on the phone.

If I can't update this phone, I'll have to find another! I just need someone to give me a straight answer!

[FromDaRock]

And now it's not receiving texts......great............

[9252fly]

There are certain things that shouldn't be discussed on this forum. One of them is about software modifications that may void your warranty(not that your 5800 is likely still covered). It's known as flashing and you will have to do your own research. I have a 5800 from Rogers that is running v51. What's frustrating is that Nokia software updates are released slowly and then are subject to approval from the network your phone is branded to. To give you an example,I have a unbranded N97 mini that I've had to modify because it's region code was not included with the latest software version,even though other codes existed for other unbranded N97 mini's in the same region.

[FromDaRock]

Not wanting to mod software - just want it to work.... I need the Ovi Maps most of all!

Did some digging and found a post about clearing the log, so that seems to have helped the texting issue somewhat, however I'm being told that some of my messages are being sent several times.

I guess I'll have to dig more to find out about the Ovi Maps Licenses..........

[9252fly]

Have a look to see if you have SIM messages. Consider deleting them as it may help. Worse case scenario,you could do a hard reset. It's a combination of keys on the front of the phone plus the power on/off button. You should back up your phone first as it will wipe the phone clean. Alternatively,you could try a soft reset first. Good luck!

[FromDaRock]

AAARGH!! Ovi Maps Navigation is still not working, and still says licenses are expired, despite having done soft AND hard resets. I have to drive to Northern Ontario in 2 weeks, and NEED Navigation!! What next? :-s

[nikufellow]

Do you have some sort of Nokia care centres out there ??? Also if it was working before then why don't you try a hard reset

[FromDaRock]

There are no care points in Canada - only their Head Office, and a Nokia Products office, which is 10 minutes from me, and USELESS!!! I've just spent 29 minutes on the phone with their support, who is telling me there is no solution, but he's passed my info on to a "Level 2 Support Personnel." Sooooooo NOT IMPRESSED!!! Making my decision about the Lumia a LOT easier, because if this is they kind of support I'd receive.....!!!! 

[FromDaRock]

Still no solution.... soft AND hard resets done..... waiting for a call back from Nokia, but I'm not holding my breath since they've NEVER responded to my emails, or Facebook & Twitter posts....