[faz40]

Hi ,

I have a nokia n8 with the motherboard swap code 059B288.

After searching these discussion boards i am taking my phone to a nokia care point to see if they can update to the latest software.

Has anyone else done this ?, do they change the product code so that in the future i will not need to go through this messing about?

Thanks.

[pavilion_alex]

i'm not sure but when the phone is under warranty they do it for free. but you better ask.

[faz40]

Hi,

Just been to carphone warehouse ,which is listed as my local nokia care point,to try and get the Anna update.

Unfortunately they could not update the phone software and suggested I send it direct to nokia care in thetford.

Has anyone here with the 059B288 product code had their update via a local nokia care point ?

Thanks.

[nickwu]

How can 059B288 on N8 update to Belle ?

[skyee]

Hi,

for Nokia Belle we unfortunately have the same situation, as updates for swap codes can't be done via the "normal" Nokia Suite route.

Q: I have a so called swap phone. How do I get the update to Nokia Belle?

A: Swap phones unfortunately can’t be updated via Nokia Suite. Please check with your local Nokia Carepoint (locations via www.nokia.com/support) to get the update.

BR,

yvonne

[micabdo1]

This is not acceptable ,, who came up with this idea ?!?!!?
All N8 users should have the new Belle update ,, It's not my fault that the device that I bought from YOU crashed !!!

[dannychen]

I beg N8-00 this is my last nokia phone! firstly, nokia came out with a not reliable phone and they swapped my motherboard and now they are limiting my phone update capability and asked me to take the hassle to go for the nokia care centre and pay for the update! This is not acceptable at all!

[gfwong]

Product Code: 059B288

Malaysia

Having to endure a motherboard change on a new phone was already quite a bad experience (I had mine change 3 times within the first 2 month of purchased in Jan 2011). It is very saddening to know that we can't enjoy the hassle free update via Nokia Suite because we had our motherboard changed (which was not our mistake). Yes, I was told that the only way to update is to bring my phone to a Nokia Care Centre. That is not only troublesome (travel time, waiting time, etc) but they will wipe the data on the phone clean during the update. I faced the same problem when updating to Anna.

I really like my N8 and I am proud that I own a king of camera phone. I hope Nokia will seriously look into solving this problem. If not, Nokia is simply punishing their customer for being unlucky to get a defective first batch phone.

[subzerox]

I am facing the same exact problem. Went to nokia care to fix faulty mic. They changed the board... THE PRODUCT CODE CHANGED! I also read somewhere that the enginners are suppose to change the product code back to the original board. I did this in Nokia Care, Amcorp Mall, Kuala Lumpur Malaysia. They are merely some half plus six contractors!

[cheng6589]

Hi Skyee, i hope nokia can look into this seriously. Having motherboard changed is not our fault and problem. If you know changing the product code will cause a lot of problems especially the update to enhance our phone. Why you want to change it at the first? Is it possible to change my product code back? I don't want to deal with the same problem everytime there are  firmware updates available. Do we really need to pay for the update if our warranty has expired? The update should be free for everyone. This is unfair to us.

[cheng6589]

It is really troublesome for us to get the update from NCC. My living town do not have any Nokia Care Center. How am i gonna to update my phone?

[lonatic11]

There wasn't such a problem during update to Symbian Anna. So what's going on? Is it so big problem to solve for Nokia?

[n80kwt]

Unfortunately! you have to take the device to care center each time when there is an update (not those minor stuff they push through OTA or nokia suite). I have a N8 unit (first batch, Kuwait) with MB replaced twice. I didnt receive 025.007, neither belle. After messing a while, I found the Nokia care suite software, just changed the product code and was able to install both 025.007 (Anna Sp1) and belle. Who wants to make trips to their stupid care centers when with a little effort, you can do it yourself. Btw, changing product code using the Nokie care suite erases everything from the phone memory, so make sure you take a full backup of your handset prior refurbishing.

[n80kwt]

skyee, we know you are just another employee, still, I bought one of the first devices sold out in Kuwait (most prolly the first or second day once after N8 was launched in Kuwait) paying 650$!!!. The device died the very second day, and it was replaced with a new one. Device again died after a week, was replaced with another MB which had this unlucky product code 059B288. Now, you are asking us to take such devices to care centers? just because we paid more for your stupid devices than those others who bought the devices much later with product codes which gets updates through nokia suite? Petrol or AKKA gas is one of the cheapest stuff in Kuwait, STILL I demand Nokia to pay me four full tanks so that I will get my N8 refurbished once again by Nokia's care center!! Geezs, Morons @ Nokia

[An00bis]

"Swap phones unfortunately can’t be updated via Nokia Suite."

The right word here isn't "can't", i think it should be "want". Nokia doesn't WANT to make it easier for all of us, it just wants to waste our time. If they truly wanted everyone of us to get an update, THE WOULD HAVE JUST UPLOADED THE FREAKIN' BELLE OS ON THEIR WEBSITE, WHERE EVERYONE COULD DOWNLOAD AND INSTALL WITH THE NOKIA SUITE. Is it really that hard for a multi billion phone producing company to think of?