[cricfancy]

Hi All,

Nowadays we are receiving quite a few complaints that customers are unable to restore the application after updating their firmware.  I would like all to discuss to come up with some ways to restore their applications after firmware update.

Before updating firmware

Customer can backup his phone using Nokia PC Suite's Content Copier application.

He can store his Contacts and Messages using Nokia Communication Centre as .csv file or .txt file.
For his Contacts he can sync with pc suite supported sync applications.

Messages he can store in Memory card and he can make a backup of memory card in PC.

If he is using Nokia PC Suite for his Multimedia items he can use Image Store if he is using Nokia PC Suite or Nokia Photos if he is using Nokia OVI Suite.

For Music he can use Nokia Music Manager or Nokia Music.

Once after updating his firmware, if he is unable to restore he can get those from above said applications.

If his calendar entries are not restored(as in case of some of Nokia e 71s and Nokia N 95/95 8 GBs), for God's sake if he has got one more similar device(or device having switch application on phone), he can restore the backup file to another phone having switch application, then he can transfer his data (Contacts, Calenders etc ) to his original phone

Dear Forum members, if you have got any other work around please let me know regarding the same, which will help our customers

[cricfancy]

Hi All,

If you have issues with 7.1 pc suite,  try to backup and restore  using PC Suite 6.86.x version of PC Suite

Message Edited by cricfancy on 09-Apr-2009 08:54 AM

[cricfancy]

Hi,

After updating firmware, if backup file fails to restore,

to view the contents of nbu file, we can use noki application.  If area of concern is Contacts, then look for an application called Nokia_Contact_transfer.exe, which will be useful to transfer Contacts.

BEWARE : THESE  APPLICATIONS ARE NOT FROM NOKIA. IT'S 3rd PARTY APPLICATIONS.

[cricfancy]

Hi,

To avoid loosing your phone data, 

use Menu > Tools > Utilities > Memory > Options > Back up phone memory?

This backs up the phone memory to your Memory Card.

Also, with Contacts, you can do the following:-

Contacts > Options > Mark/Unmark > Mark all > Options > Copy > Memory

[cricfancy]

Hi,

With permission from our forum user cjard, i am adding one of his solution to our customers which i think will be useful for them

/discussions/board/message?board.id=pcsuite&thread.id=37205

Feel free to give kudos to him for his contribution

[cricfancy]

Hi,

If you have issue in Nokia PC Suites, [subject to your phone's compatibility with Nokia OVI Suite 2.0.0.10 ],

you can install Nokia OVI Suite 2.0.0.10 and check if you can take backup and restore it later.

Also i would suggest to use USB for taking backup, since it will be faster than Bluetooth.  Also you can select one category at one time(say backup contacts alone, then Calendar, then messages etc and so on ....)

Its better to skip memory card backup while backup-ing other Phone data for faster backup.  Memory card backup can be done separtely(since it wont be affetcted while updating firmware, users can safely remove memory card while updating firmware)

Nowadays though recent phones has got UDP(User Data Prevention i.e., even if you update your phone's firmware, your data wont get erased ), still it is recommended to backup your phone data.

Hope this could help

I welcome our experts to add more details related to this topic.