Search Discussions:
turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply login with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply
Topic Options

Certificate not on phone or SIM - for S40 phones

Mobile Visionary
Mobile Visionary
ng85
Posts: 827

Certificate not on phone or SIM - for S40 phones

[ Edited ]
Options

09-Nov-2011 05:38 AM - last edited on 19-Nov-2011 10:51 AM by Mobile Guru

I've suffered from this problem (I have a 6300) and I have come across many similar situations. So here is a guide (Reasons & Solutions) to help you solve this problem.

 

Reasons:
1. Deleting the certificate manually from security settings.
2. Getting your phone flashed at an unauthorised repair shop. It is not recommended to do so for it voids the warranty, it deletes all the certificates from the phone and you may end up with a dead device.

 

SOLUTIONS:
1. Update your software using Firmware Over The Air (FOTA). If there is any update available, certificates will be sent on your phone - download & then install them.
2. Try reinstalling the firmware using Nokia Suite/Nokia PC Suite. It will install the genuine software for the phone and along with it the certificates will get installed.
3. If nothing works please contact an authorised Nokia Care Centre that is near you.

 

Please note that the above solutions work for S40 phones. I am not sure about other platforms such as S60 etc.

Pls mark the post as solution if it solves your problem.
Message 1 of 1 (11,045 Views)
Please use plain text.