[dtbsz]

Hi guys.

As the title said, deleted photo's thumbnails appear in my N97's capture gallery. I capture an image or two and when I go to my Photos > Captured I see tumbnails of images I deleted a long time ago. When I open a file I still see an image that was deleted ower a year ago.

Only when I click "edit" do I see the recently captured image that I should have seen in the first place.

I tried everything. Restore factory settings, delete everything the phone lets me in explorer... still the problem persists. Any ideas on how to fix this?

[haZey]

Hi dtbsz,

We're sorry to hear you have been having trouble with this, but here are a few ways to thoroughly get to the bottom of your issue. I'm assuming you're using the defult photo app.

Firstly, connect your N97 using Mass Storage mode.  If you have Windows, open up the drive associated with the N97 under My Computer.  Before going anywhere, make sure you have your Windows Explorer set to show hidden files as well.  Go to Tools > Folder Options > View.  Somewhere in there you'll see a branch called "Hidden files and folders".  Select "Show hidden files and folders".  Hit Apply and Ok.

Now, you'll see in your mass storage drive a folder called "Private".  Open Private > 101ffc31.  Then delete glxmdstn.  Unplug your phone, and re-open your Photos app. 

 If this does not solve the issue, try the following too:

1) Do a full backup, with user data.

2) Do another full backup, but without user data.

3) Reformat the phone.

4) Restore the data from the full backup with user data.

5) If the problem persists, reformat the phone again.

6) This time, restore the data without user data.

Ensure you have the critical data backed up separately too, instead of relying on NBU.

Report back and let us know about your progress.

Regards,

haZey