[ambious]

Well Nokia PC Suit is working fine, all except the Sync program.
When I start it it'll start synching, and then my phone will say 'Connected to Computer' and then after a while it'll say 'disconnected from computer' and the Sync software gives the following message:
"The mobile phone has not responded.

PC Sync has encountered a problem and has terminated the synchronisation."

I tried reparing, reinstalling, restarting both computer and phone, updating bluetooth drivers (which wasn't needed, and also - because all the other PCSuite programs work fine), and toying with synch settings.

My Phone is Nokia 6230 (Not "i")
Windows Vista with SP1
My PC Suite version is 6.86.8.4
My Bluetooth stack is the default MS one, and my Bluetooth receiver is a Silicon Wave device, natively supported by Windows Vista.

Thank you,
-Ambious

[richardc]

I'm afraid I can't help with solutions but I have a similar problem with my N2760 phone.

Its BT connection works fine with the headset but PC Sync, after working sporadically on the first day (it took 6 tries to load my 530 Outlook contacts on to the phone) no longer works at all.

I have 2 BT enabled computers, a Vista Home Premium Sony Laptop using a Bluesoleil USB2/BT2 dongle and an XP Pro workstation using a Broadcom USB2/BT2 dongle with Widcomm software. On both machines PC Sync runs for a little while then the sync fails with a message suggesting I check the connection. The phone also partially locks up and the screen just displays the battery and BT symbols, the rest is blank. It won't come out of this condition even if I remove the battery and/or simm card. After 15 minutes or so it recovers by itself.

[richardc]

Whoops - forgot the PC Site version - it's 6.85.14.1

[richardc]

I'm new to this forum, having recently bought my first Nokia phone. This is an official Nokia forum isn't it? I'm a little surprised to see how most questions asked here go unanswered.

At the moment my new 2760 not providing the facilities I expected and reading around this forum it seems possible that there's no way it will. I've already spent a lot of time on it - is there any point in continuing or do I have to just accept that the 2760 is not synchronisable? If that's the case I'll be taking it back to the retailer (Vodafone) and asking for my money back.

[evildead]

You should have made your own thread instead of hijacking someone elses.

[richardc]

I was hoping by posting a similar problem on a thread that had been ignored by the advisors one might have deigned to offer some advice.

Evidently not.

[manta]

this is not official Nokia support channel, you find your countrys Nokia Care through country web site. This is a forum where users can discuss with each other, not official Nokia support

[richardc]

OK Manta, sorry I bit back at you. The info when I entered the forum seemed to suggest it was supported by Nokia themselves.

I've fired up a new thread and I'll see if anyone else has managed to make a BT Dongle work with PC Suite.

[richardc]

---

01-Apr-2008 11:07 AM
manta wrote:
this is not official Nokia support channel, you find your countrys Nokia Care through country web site. This is a forum where users can discuss with each other, not official Nokia support

---

I should add Manta that I found this discussion forum by following a link on the Nokia Australia support webpage.

I've emailed Nokia Australia support and received a reply - they asked a lot of questions they already had the answers to. I replied and haven't heard anything back yet but I have no great hopes - apart from anything else the email sent to me shows a very poor command of English.

In the meantime I've organised to buy a used Mororola phone which has proper USB connectivity. This has been an expensive lesson for me about Nokia. I couldn't sell the 2760 with a clear conscience so I may go into Nokia Australia and burn it in their foyer.

[tsemer]

SOLUTION AT LAST!! (as dumb as it may be)

Hey everyone!
It's been hours of forum searching and reading million of suggestions how to make my 6230 sync with the *several* latest versions of Nokia PC Suite (HELLO! NOKIA ARCHITECHTS! You have some serious recurring problem here! Don't abandon the veterans in your client base, it reflects really bad on you service-wise! At least post an official message that you acknowledge the problem and that you're working on it!)

Seems that tons of people encountered my exact problem:
Connection works, pairing works, file copying works, synchronisation doesn't work.

Well, the forums mentioned that the older older versions of PC Suite had a very quick timeout problem, so one had to synchronise twice, fast, in order for sync to succeed.

Now, it seemed like the timeout was reduced to almost "0", and disconnection immediately followed connection.

So, even though I did not see any second confirmation message (normally the phone shows a request to "connect" and then a second request to "transfer data" ) - I thought maybe it was there only disappearing very fast. So I decided to simply click twice fast, and I mean REALLY FAST, on the main button to accept, hoping that the connection will be kept. And VOILA! The connection was kept, and the sync was successful.

I know it's not a permanent solution, but for me, for now, considering how hard (why is it hard, Nokia??) and annoying it is to revert to a much older version of PC Suite - it's at least a temporary solution that works. And the only one I've found so far.

================================
Specifications:
Phone: Nokia 6230
Firmware: 04.44, 21-09-04

PC Suite: 6.86.9.0
MS Windows: XP SP2
MS Outlook: 2003 SP3
================================

I wonder if that would work for everyone.
If so please spread the word, seems that lots of people would like to know that. At least until a decent fix will be released for the PC Suite, that is.

Cheers,
Ohad