[ricardomax]

Hi - have an N96 and trying to sync with PC. Have latest version of PC suite software (downloaded yesterday) and running Vista 64, all up to date.

When I connect my phone, the handset pops up options to connect and I select 'pc suite mode'.

But the pc suite says the phone is connected in a non-compatible mode (file transfer mode) so won't work.

It's driving me mad... any ideas??

[llanito]

Wish I could help but I have the N86 but have the exact same problem as you.

If anyone could help it would be appriciated

thanks

JP 

[thescorpion]

who can try connecting his phone to another PC and if it is running XP will be better,

tell me what happend to see where is the problem from, your PC or the phone

[ricardomax]

Hmmm. In desperation I tried to sync with my netbook (running xp) and it worked first time.

So clearly the problem lies with software... PC suite claims it works with vista but perhaps nokia haven't worked out all the wrinkles...maybe 3bit Vista is fine but 64bit isn't... anyway I don't like 'work-arounds' but it'll do for now...!

[twhtow]

Same problem with N96, latest PC Suite and Vista 32bit.  Nokia needs to get their act together 

Message Edited by twhtow on 14-Jul-2009 04:44 AM

Message Edited by twhtow on 14-Jul-2009 04:46 AM

[cricfancy]

Hi,

Goto Nokia N96's Menu > Tools > Connectivity > USB >

(i) USB Connection mode => Select PC Suite

(ii) Ask on connection => Yes

Make sure that USB connection is in PC suite mode, if you want to connect your device with PC Suite

[mik69]

I have the same exact problem with the Nokia N86 and Vista Home Basic (32-bit SP2).. ..and yes, the N86 shows the cable in PC Suite mode.

[ricardomax]

The phone is in PC suite mode... everything is set up as it should be and all software is the latest version. But it doesn't work!! Nokia clearly have not tested their product properly...

[twhtow]

Problem solved....

It appears that the Nokia installer does NOT update the cable drivers correctly.

1)  Un-install the current cable drivers from your computer

2)  Download the current usb cable drivers from Nokia http://europe.nokia.com/get-support-and-software/download-software/cable-drivers/driver-for-nokia-dk...

(This link is current for 16th July 2009)

3)  Then install

Your computer should now see your phone in PC Suite mode

Hope this helps everyone

[krampis]

versions 6.x and up already contains updated cable drivers.

though I have just bought N86 and cannot get it to sync with my Outlook 2003. Nokia PC Suite works fine, connects, reads messages and all other stuff, but the Syncronisation tool does not run at all. Any ideas?

Windows XP SP3

PC Suite 7.1.30.9

Connected by USB cable

Message Edited by krampis on 16-Jul-2009 01:43 PM

[mik69]

..so I should un-install the Connectivity Cable Driver, and then install the new driver?

@krampis: This seems to be a Vista only problem.

Message Edited by mik69 on 16-Jul-2009 04:24 PM

[mik69]

Well, the un-install solution worked well with my N86 under Vista Home Basic SP2

[krampis]

Got to sync N86 to Outlook. Great! Now phone looks usable

Probably some XP issue, as I did sync on my other computer.

PS any suggestions for good application download sites (free soft)?

[llanito]

I was having the exact same problems and from what i can work out its a software problem.

At 1st it didn't work at all even if the phone was in pc suite mode, tried everything installing, uninstalling, getting new drivers nothing.

After about a week i said screw it and formatted my pc, installed the CD that came with the phone lugged it in and worked fine.

So if worst comes to worst just format you pc and should work

hope this helps as i know its a night mare after buying such an expensive phone.

[randamazzawi]

Bought my N97 two days ago, and PC cannot recognize the cable. Also, cannot sync my contacts. Huge problem.

[margegeneverra]

Same problem here with a new 1661 phone.  PC Suite does not see the phone.

I tried the cable driver install suggested above, with no luck.

Just plugging in the phone, without PC Suite, causes WindowsXP to go into the "found new hardware" wizard, which ends with it being unable to find a dirver to install.

If no fix this weekend, the phone goes back on Monday.  No way am I manually entering 200 contacts!

(Not to mention the "user Manual" being the  worst that I've ever seen!)

[ryuken]

Hi pls help me with my problem with my N97, when I connect it using USB there is no pc suite selection, I only saw Mass Storage, COM Port, Webcam selection so basically I cant update my phone and PC wont recognize my phone as well im using XP. Is there a problem with my phone or the PC? Pls advise thanks.

[cricfancy]

Hi ryuken,

You can check the following on your phone.

Menu > Settings > Connecitivity >  USB.  You have following options

USB COnnection mode :

PC SUite

Mass Storage

Image Transfer

Media Transfer

Please do check if your phone option was selected as Mass storage, if yes, then change it to PC Suite.

Also,

Ask on Connection

Yes

No

If you want your phone to ask always whenver you connect your device using USB(to change mode from one to other say PC Suite to Mass Storage), Select option as Yes.

Hope its clear

[hanani]

Same problem here with laptop Vista N97 V21.

HOWEVER, when I turn off the phone, than the USB begin charging after a minute or so.

Strange !??!!! Annoying for sure

[Alfino]

I have similar problem with my N97 V21. I have laptop with XP and when I sometimes want to connect my phone to PC via USB cable my comp doesn't do anything... In my phone in connection settings I see just that the USB connection is connect in PC Suite mode, but I can' see my phone in PC.. But if I let mobile connected to PC and restart phone, it start to charge and after then I can see the phone in PC.. I'm in desperate :-(.. And sometimes my phone tell me "system error" and I don't know what is it... And sometimes nobody can call me and phone behaves like out of signal or so on.. I like nokia phones, but this new one makes me crazy..