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Pc suite 6.83 install problem

Contributor
Posts: 6

Pc suite 6.83 install problem

[ Edited ]
Hi, I ran into a weird problem, while I tried to update my pc suite.
When it got to actually installing, it went no further than 0 % and made an error. I've translated the message from danish:
installation failed
a serious error occured during installation

I have tried all the possible solutions, I could find in the forum, but nothing worked.

My computer runs Windows 2000 sp 4, I just uninstalled a previous version (6.8 or something - can't remember).

Message Edited by faffnir on 07-Jun-200708:35 PM

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Employee
Posts: 1,863

Re: Pc suite 6.83 install problem

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Contributor
Posts: 6

Re: Pc suite 6.83 install problem

I tried it, and it seemed to work correctly, but I think there's something wrong with my PCCS.msi file. It says the wizard was interrupted before installation.

I think, I'll download a new copy- maybe it's a download error (?).

Anyway, thanks again
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Contributor
Posts: 6

Re: Pc suite 6.83 install problem

The new one didn't work either
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Mobile Sensei
scoobyman
Posts: 7,000

Re: Pc suite 6.83 install problem

Hi faffnir

You mentioned trying to uninstall PC Suite. Unfortunately 6.83 rel_14.1 does not uninstall cleanly.

You perhaps need to go to microsoft.com and download Windows Installer Cleanip Utility "msicuu2.exe"

Go to Start > Programs > Windows Installer Cleanup Utility
When you run this it looks a bit like the add/remove program window. Now select "Nokia Connectivity Cable Driver" and "PC Connectivity Solution" programs.

Now go back to Add/Remove Programs in Control Panel and try and remove "Nokia Connectivity Cable Driver" and the "PC Connectivity Solution" programs. They should now uninstall.

Reboot your PC
Happy to have helped the forum in a small way from 2007-10
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Contributor
Posts: 6

Re: Pc suite 6.83 install problem

hmm.
I downloaded the msicuu2.exe file, but when I ran it, it said this (translated from danish):
The Scriptprogram "VBScript" to the script "C:\DOCUME~1\ADMINI~1\LOCAL~1\Temp\IXP000.TMP\StartMsi.vbs"

What can I do from here?
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Employee
Posts: 1,863

Re: Pc suite 6.83 install problem

Hi faffnir,

Check the PCCS.msi file digital signature -> is it OK ?

Also open and check C:\Documents and Settings\All Users\Application Data\Installations\{57A48477-92F0-4C1F-ADF9-4806C4EC3CF2}\PCCS.log file... is there any error?
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Contributor
Posts: 6

Re: Pc suite 6.83 install problem

Thanks, but actually i just got it working when I saw your post. For some reason, the only thing the pc suite 6.82 uninstaller was to remove the setup file. I downloaded the pc suite cleaner, and it helped.
thank you for your help anyway
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Employee
Posts: 1,863

Re: Pc suite 6.83 install problem

What setup file?
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Contributor
Posts: 6

Re: Pc suite 6.83 install problem

In the C:\Programs\Nokia\PC Suite\ folder. It left all the application files and removed only a setup.exe file or something like that. I can't find that file now (I've gone back to 6.82 - the new one made problems wtih connection and it didn't seem like a big update), but it was there somewhere. anyway, all the other files stayed but I got them removed.
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Counsellor
shurykan
Posts: 30

Re: Pc suite 6.83 install problem

Hi...
I had the same problem and I resolved it doing this:
With 7zip I unzipped the PC Suite.exe file, into the new folder (with the name”PC Suite”) I found and install the PCSS.exe and after that I installed the PC Suite.exe that was into the “PC Suite” folder...
Voilá..
I hope that my English was good enough to help you…
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