Search Discussions:
turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply login with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply
Topic Options

PC Suite install freezes with "PnP Manager busy" l...

jake_user
Registered Member
Posts: 2

PC Suite install freezes with "PnP Manager busy" log message

Options

22-Apr-2008 03:58 PM

Hi,

I am trying to install Nokia PC Suite 6.86.9.0, but the installer freezes consistently at 54% progress.

It is possible to click the red "abort" button but it wont stop the installer, instead it must be killed from task manager. The process called DPINST.EXE seems to be the culprit. It leaves the following message in the C:\WINDOWS\DPINST.LOG file:

INFO: ****************************************
INFO: 04/22/2008 16:38:23
INFO: Product Version 2.1.0.0.
INFO: Version: 5.1.2600 Service Pack 2
INFO: Platform ID: 2 (NT)
INFO: Service Pack: 2.0
INFO: Suite: 0x0100, Product Type: 1
INFO: Architecture: X86.
INFO: Interactive Windows Station
INFO: Command Line: '"C:\Program Files\PC Connectivity Solution\dpinst.exe" /LM /SA /SW'
INFO: DPInst is a multi-lingual binary.
INFO: ****************************************
INFO: Current working directory: 'C:\Program Files\PC Connectivity Solution'
INFO: Running on path 'C:\Program Files\PC Connectivity Solution'
INFO: No valid 'dpinst.xml' file provided.
INFO: Install option set: Suppressing Wizard but no OS popups.
INFO: Install option set: legacy mode on.
INFO: Install option set: Suppress Add or Remove Programs entries.
INFO: Found driver package: 'C:\Program Files\PC Connectivity Solution\PCCSMCFD.inf'.
INFO: Found driver package: 'C:\Program Files\PC Connectivity Solution\PCCSWpdDriver.inf'.
INFO: Found driver package: 'C:\Program Files\PC Connectivity Solution\PCCS_Bluetooth.inf'.
INFO: PnP Manager busy, waiting until it processed the pending install events.
INFO: ****************************************

My system information (OS, service pack, etc. can also be seen in the log message).

Googling "PnP Manager busy" does not yield any useful information.

I have also tried cleaning my system with Nokia PC Suite Cleaner 3.6 before reinstalling but to no avail.

Any ideas how to fix this?

Best regards,
Jake
Attachment DPINST1.LOG 2 KB
Message 1 of 2 (1,986 Views)
Reply
0
Please use plain text.
 
jake_user
Registered Member
Posts: 2

Re: PC Suite install freezes with "PnP Manager busy" log message

Options

05-May-2008 04:30 PM

Finally found the solution:

The registry key
FactoryPreInstallInProgress
in HKEY_LOCAL_MACHINE\System\Setup was defined.

After deleting this key, the install went smoothly.

See this post for further info:
http://forums.windrivers.com/showthread.php?t=65537

/jake
Message 2 of 2 (1,820 Views)
Reply
0
Please use plain text.