[dtl5555]

Whatever which software first to install, when I try to start Nokia Software Updater from Nokia PC Suite 7 screen, I'm getting this:

"Failed to start the process C:\Program Files\Nokia\Nokia Software Updater\nsu_ui_client.exe"

I tried several times to uninstall and reinstall, with differnet order, but result is the same.

Suggestions?


Thanks

Message Edited by dtl5555 on 07-Jul-2008 07:28 AM

[friedbrains]

do as the others are doing make a clean install of the Nokia PC Suite and the NSU...

uninstall both applications

clean your registry

run the NPCS Cleaner

delete application data by typing %appdata% on the run at start menu

[halian]

I have the same problem as the original poster.

I have just installed new/clean software (i.e. no prior version) and have the same problem.

I can browse to e.g. the Video Manager or any of the applications and start them directly.

With respect :-

What is the point of uninstalling/re-installing?
What is the "NPCS Cleaner"? I've tried searching for it...

I have to say - so often with applications from e.g. camera manufacturers, phones, printers etc. it is amazing how often they are klunky and sometimes - it feels - a little understested.

[majordomo]

Hi,
I had exactly the same problem as you describe. It doesn't look like an install issue to me and in my case I tracked the problem down to ZoneAlarm Security Suite.

If you are using ZoneAlarm Suite go into Program Control and change the 'Nokia Launch Application' Trust Level to 'Trusted'.

If you are using another Security program it will probably have something similar that you can tweak.

HTH

Majordomo

[uericg]

Vista OS.
Run as Administrator.
Before running as administrator I clicked on the app and immediately received the "failed to start process" error. So I went to the folder, right clicked on the app, and chose Run as Administrator. No problem.
Also if I right clicked on PC Suite and chose Run as Administrator then all the apps within PC Suite will run without a problem. Not sure how to set the permissions so this does not have to be a manual process. Tried adding user, already an administrator, to the userlist for the file but did not work.

[sochi]

I have the same problem (but i think it's not important)

[pauliking]

You can permanently set PC Suite to run as administrator quite easily.

Go to the program location, in my case it is "C:\Program Files\Nokia\Nokia PC Suite 7\"

Find the startup program "PCSuite.exe"

Right click and properties then click compatability TAB.

Then click priviliedge level run this program as administrator then apply. Thats it. Administrator is set forever unless you reinstall.

[cricfancy]

Hi,

Did anyone checked this issue in latest beta and is it still recreating?