[rmop]

When doing a backup via PC Suite, I get the following message: "The connected phone does not have messages support installed. Messages cannot be backed up. View Help to find instructions on how to install the support plug-in. Click Ok to backup phone without messages support or Cancel to abort the operation." I can't find anything in Help regarding an installable plug-in. What's up? Thanks. MSL

[power_user]

It's easy.

the plugin is built-in in the PC Suite.

Just go to the NOKIA PHONE browser >> Messages

Then the PC suite will automatically ask (or just REFRESH with F5)"YOU WANT TO INSTALL THE SUPPORT ON YOUR PHONE FOR THE MESSAGES ??"

there, you should select YES.

Then, the plugin will be copied to phone and just Complete the installation process in the Phone.

Done !!


Cheers,
KATH.
(if you find me helpful, please RATE my posts by selecting the YES button bellow,thanks again)

[rmop]

It does no such thing. Going to "Messages" allows me to view messages on my phone from the Browser, but there is NO prompt to install any Plug-in. "F5" does nothing perceptible.

[power_user]

try the Above method again.

the PROMT (stated in my last post) may appear when you try to back up your phone(try to check that).

what's your PC suite version??


Cheers,
KATH.
(if you find me helpful, please RATE my posts by selecting the YES button bellow,thanks again)

[rmop]

Nothing happens. Version 6.82.22.0

[miksu]

Hi,

Do this: Nokia PC Suite, click "Get Connected" and run it...("Get Connected" install those)..

[rmop]

Thanks. That did it.

[eeye]

Yes the 2nd method works for me THX

[mukeshkumar]

When doing a backup via PC Suite, I get the following message: "The connected phone does not have messages support installed. Messages cannot be backed up. View Help to find instructions on how to install the support plug-in. Click Ok to backup phone without messages support or Cancel to abort the operation." I can't find anything in Help regarding an installable plug-in.

[miksu]

Hi,

What is your PC Suite version?
And phone?

[brmbrm]

Go to Help on the main pc suite window and select 'reinstall pc suite on your phone'. It installs a mms file on your phone and back up works fine.

[shoaibkhalid76]

dear All,

please help me in shifting ma old sms to my new Nokia E71