[christina1990]

Hello,

I cannot connect my Nokia 5800 XM with Nokia PC Suite... it used to work, but one day (I don't remember it clearly but I think i did a firmware update of the phone that day over the air...)it stopped. My pc now still recognises the phone as mobile device and i can access the external and phone memory over windows explorer, but PC Suite doesn't find it.

What version of Windows is being used?

- XP Professional 32bit
What Service Pack is installed?

- SP2
What version of PC Suite is installed?

- 7.1.51.0
What is the connection method, cable, bluetooth or IR?
- well neither now...

I've already followed several tutorials how to remove PC Suite cleanly, repaired the connectivity drivers, re-installed the bluetooth drivers, followed the pdf manual of how to install connectivity drivers and to troubleshoot them, used pc suite cleaner... I really don't know any more I can do now I'm kinda desperate

When I wanna add the phone to the PC Suite, it just doesn't find any phones connected... Furthermore, I used to be able to connect my phone over bluetooth, but since then I get the message that I cannot use that type of connection and should check if drivers and everything are okay (don't know the exact message as I use PC Suite in German)...

My drivers and my device are okay though, I can also connect other bluetooth devices to my pc so it works... I have a HP integrated Module with Bluetooth 2.0 technology using the Broadcom driver version 5.0 that _came with the notebook_ and is the driver downloadable over the official hp homepage - so it can't be that, I think..

Curiously, when I open the connection manager, the available options are IR, Bluetooth and serial cable CA-42, despite the claim on another Nokia page that using the CA101 cable used for 5800XM it should show the serial and the USB option, which isn't shown at all ...

Please help me, I've been trying all kinds of things for 2 weeks now..the phone also has the newest firmware,btw...

I'm really getting desperate here...

Greetings, Christina

[christina1990]

Nobody, really?

Guys I'm desperate here... can maybe someone from Nokia help?

I've really tried everything I've found out there, and nothing seems to work for me... (

[crnair1]

Am also facing the same problem since 25th Sept 2010 when I updated the Nokia PC suite.  I reinstalled both Nokia PC Suite and OVI Suite, but neither of them connect to the Nokia 5800. Able to connect with Bluetooth, but transferring music files to handset takes lot of time.