[fjohn23123]

I have a Nokia 6267 S40 phone made for Malaysia and I am in the US.

I’ve got a file that I cannot delete from the phone memory (no mem card) which seems to be causing problems in other applications. It is a downloaded video file with the extension .3gp.

When I try to delete it, I get the message “unable to delete” or if I mark it and I try to “delete marked” I get the message “item being used by another application”.

When I try to open the file, the phone locks up, then I have to remove the battery.

I am unable to rename the file, I get the message: “unable to rename”.

If I try to move the file and get message “file in use, unable to move”.

Sometimes I cannot even open the “gallery,” and get the message “file system is busy”

Other problems:
Cannot access the internet, the phone tries, but does not get past “processing data” then if I try to exit, phone locks up.
Cannot open any applications, however I can open the folders
Calculator will not open
Games will not open
Cannot save a note, will edit but not save, phone locks up if I try to save, same happens with the calander.

I’ve tried restoring the factory settings, both “settings only” and “restore all.” In both instances this message appears, “Restoring settings. Please wait.” And I wait and wait and wait…and then I remove the battery and try something else.

The only way I seem to be able to do anything with this particular file is if I am able to open the “gallery,” highlight the file, select options, select use video clip--as contact video then go into that contact and choose to edit—then I can view the video.

I have tried using PC Suite also, with the same results. When I try to delete from file manager I get this error: “Operation failed. A file or folder you are trying to delete, rename, move or copy is protected from access.”

Please help.

[mefromoz]

Try holding down your Red OFF button for 3 seconds, that should stop the file from playing and then go back and try to delete it again. Should work this time.

[wm1983]

It seems that this file got corrupted. An advice: never download and save files into the cellfone memory. Save them in the memory card to avoid these problems.

If there is a nokia care centre in the USA, better take it now. Or try to upgrade (not a sure thing that fix the problem)

[adrianhughes]

agree with the above, but the cure-all would to be not to use pc suite connection mode, but USB data storage mode in Windows Explorer and delete the offending file. works for me

[Maddyluv]

It really workd thanx a lot m8