[18252736]

Many of Nokias products are advanced phones that are only fully operational when the accompanying software works. It doesn't. Or at least, sometimes it does and sometimes it doesn't.

Nokias' R&D has long ago decided that f.x. the N73 is outdated, so even though the phone has only been in my possession for app. 1 year, many of the "business-functions", such as Outlook-synchronization, function only after two or three tries and Lifeblog, which I found to be a nice little feature, stopped working after the N73 was returned from the repair shop (it broke three weeks after purchase), rendering the camera virtually useless (pc suite - both 6.85 and nSeries - continually claims that no new pictures are found).
I have spoken and written to Nokias' support functions more often than I would care to admit. No help to be found there.

Nokias' appararent need to flood the market with new phones clearly clouds their judgement. When I studied at university - which isn't that many years ago - I was taught that it took a minimum of effort to capture a customer and to keep that customer in the pen. It also takes very few ressources to make a disgruntled customer happy again. But pursuading a former customer to return to the pen takes much effort and many more ressources.
I also learned that you cannot sustain a business on new customers alone.

My last Nokia mobile phone is the N73 and I will keep it in my possession to remind myself why never to buy another Nokia phone. Not because I don't like Nokia phones, in fact, I got my first mobile in 1995. It was a Motorola. Every mobile phone since then has been a Nokia. But because Nokia does not care for their customers.

I find it a little odd that I submit this letter in this forum knowingly that this letter will probably not be read and definitely not be taken seriously by any Nokia affiliates.

But at least I now know that the next thousands of Danish kroner I will spend on a new phone and the thousands after that will not go to Nokia. I will never again recommend a Nokia phone to family, friends, and business partners.

This is how a customer leaves Nokia after having talked on a Nokia phone for more that a decade.

No tears will be shed and no other action will be taken. That is company - customers relationship in 2008. Non-existing. An unfortunate developement.

[bandofbrothers]

Sorry to hear of the issues you have encountered with your most recent handset.

Maybe a bit harsh to govern your thoughts on not owning a Nokia handset because of this incident tho.

If you take time to look at other user to user forums for other makes of handset you will also find people who have had issues with their makes of handsets. Its a fact of technology im afraid.

I do however support your interaction with Nokia. It always seems to be a standard to reply with little or no information, and just a book it into a Nokia Service Centre if you feel you are encountering issues with your fone !

Good luck with your next choice.

[kflyer]

Let me suggest you something, I don't think other manufacturers will be any better. Other phones most of the time have far more technical problems than Nokias. But, your money, your decision.