[chapelstboy]

Has anyone noticed that with recent S40 phones (eg 6600 slide, 6700), in the call log, when you have called / recieved a call from the same contact multiple times, you can only see the date/time/duration of the MOST RECENT event? In previous phones (eg 6300), you were able to see the date, time & duration of the last 5 (I think) events from that one contact. Annoying much?

This should be changed, sometimes you need to know previous dates/time and call durations of people you have spoken to or tried to call!!

[a5678]

These new symbian phones are like that, they don't list the previous times of calls from/to the same person. Rather annoying. The older nokia phones used to show that. I hope ther realize this problem and fix it.

[no1_slumko]

Try to see if there isn't a way to access the log via the menu and not by pressing the call button. On newer S60 phones when you get to this log you just have to press the right navigation key to access a log with a lot more detail. I think it's the same with recent S40 phones as well. You can access the online manual bysearching this website.

[chapelstboy]

I had already tried accessing the dialled numbers / received calls in this manner as well, and it still does not show the last 5 activities with the same contact as earlier S40 phones did.

This is a major flaw in the design of the call log and needs to be fixed, there are many times when you need to know previous times you attempted to call a contact, or previous calls received from the same person.

[chapelstboy]

I have investigated this (major) software bug and found the following:

When you have called a contact that is stored in your phone using different numbers (eg called them on home number AND mobile number recenty), the call log will display all recent multiple calls.

The same applies if you have called the same contact's number but using a different notation (eg perhaps once using the standard national number, and another time using #31# to hide your own number sending).

HOWEVER, the problem still remains that if calling a contact / receiving a call multiple times from the exact same number (as is often the case), multiple calls do not show up in the call log.

### THIS IS A MAJOR GLITCH that no one seems to be aware of and needs to be fixed urgently!!! ####

In the meantime, if you need to see your prvious call history, you can simply call the contact with the #31# prefix and then hang up straigth away, when you go back to your call log you will see the last 5 calls made and/or received from that contact, not just the last one.

[chapelstboy]

Further investigation reveals there are also issues with the call duration that is showed for calls in the call log/dialled numbers/received calls.

Sometimes the correct call duration will be shown; other times a totally incorrect and random call duration is displayed; or it may display --:--:-- even though the call connected.

This will occur without even power cycling the phone (ie the duration of a particular call may change just by going out and back into the call list!).

Note that the handset being used is a 6700, V7.90 

Clearly this is a software bug; taking the phone to a Nokia Care Centre would be a waste of time. Someone on the relevant team at Nokia needs to fix this problem urgently. 

[chapelstboy]

Firmware has just been updated from 7.90 to 10.50 and this bug still exists!!

[chapelstboy]

Please note; the incorrect call duration will be displayed for an entry in the call log when you have first gone and selected "Details" for a given entry in the call log (where multiple numbers eg mobile/home for the same contact have been dialled/received, as this is currently the only scenario that "Details" will be an option). You then go to view the call duration for a totally separate call (without leaving the call log menu itself) and an invalid, random call duration will be displayed.

Definitely some software coding that needs fixing. 

Message Edited by chapelstboy on 02-Feb-2010 01:15 AM

[sca393]

This is my Email to Nokia:

i have problem with call log please check:

/t5/Phones/S40-call-log-complaint/m-p/574703

call log is very important to me and other users too. i updated to v10.60 still same problem.

why there is too much philosophy in call log with arrows. if nokia try to make it like its symbians system please don't.

if nokia not fix this issue in the next update. me and my staff going to leave nokia forever. we used to have nokia 6233 and have no problem with it at all.

Regards,

Phone model:6700_classic

They reply to me this:

Dear Rich,

Thank you for emailing Nokia Careline.

With regards to your inquiry, we would like to thank you for bringing this to our attention and rest assured, we will definitely update the responsible team about your concerns on this matter. We welcome all your suggestions and valuable feedback.

Should you require any further assistance, please do not hesitate to contact the Nokia Careline on 800-844-1457, between 9am and 6pm (local time), Saturdays to Thursdays. For online assistance, please visithttp://www.nokia.com/mea/contactus.

“ Keep your phone software up-to-date by using the Nokia Software Updater. For more details visit Nokia Support and software at http://mea.nokia.com/support#. You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product”

Register with Nokia Connections and you will receive a bimonthly fun newsletter about the latest products and events. Click below to register.
http://mea.nokia.com/nokiaconnections


Kind regards,


Ashraf O.K
Nokia Careline
Nokia Middle East & Africa

Hope they fix this problem in the next update

[chapelstboy]

Don't hold your breath sca393. I advised Nokia of this directly months ago and nothing has been done.

Now what even happens sometimes is that I will call someone in my contacts, and then amazingly if I look in my call log after I have completed the call it is not in the log at all, or it claims that I have dialled "no number"!! How can you dial a "no number", you can only receive these calls!!!!!

[sca393]

i notice this too "no number" , 

yesterday i was trying to switch-off the bluetooth it show "bluetooth switched off" amazingly the bluetooth still on.

Thank you Nokia for these bugs.

[solitarysoul]

I've got a 6303i and am having the same issue. I am so used to having all the logs, and they are IMPORTANT to everyone!

I was thinking we could use a third party app, if available free??? Anyone know any? Or if we can get our hands on the call log file that is used in the 3110c or  similar phones, and post the links here?

Hope Nokia sees these posts and takes action IMMEDIATELY by updating the firmware or they will lose many faithful users like us