[premsrees]

Dear All,
I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
Let me explain the problem..
" I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number: 044-42045204, Email Address: quantum_chennai@nokiacareindia.com and MY Job Sheet Number: 124343506/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone (3030838) I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008).
See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia....Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call.... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world..
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"....
See the loyalty to the customer it not me suffered there are many customer like me….

I need a Solution for this….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..

Hoping for a reply soon…

With regards,
Sridhar.P

Message Edited by pete_brian on 11-Apr-2008 06:51 PM

[babdi]

Premsrees
This is a user to user support forum where users like you and me exchange ideas , help each other for technical problems and features. I can understand your frustration..You have to deal with this problem directly with your local Nokia care.

However I suggest you do not post your IMEI number,email IDs and other sensitive information about you as this is an open forum.

[premsrees]

Dear All.
Why I am posting this because I want to make the people how customers get suffered a lot by service centre persons... Its not only me there are so many customer like me...
And see the loyality to the customers..... and there is no transperancy in work or commitments....
If any body could provide me the Customer Relation Manager for Nokia, would be helpful and highly appreciated..
With regards,
Sridhar.P
Since we not responded properly then only I posted it... To make the people aware of it....
Thanks for your infomration Babdi...

[babdi]

See this link : http://www.nokia.co.in/A4535002
You can call them or write to them

Message Edited by babdi on 12-Apr-2008 05:56 AM

[nk123456]

Pls do not furnish ur sensitive info.
I am also like u. I bought nokia2630 black 3 months back. before 2 months it started its hanging issue. last saturday i went to service center opp to satyam theatre. They gave me a token. when i chked on the diplay board it was showing some other number which is higher than my token number. More than 35 ppl were waiting before me. So they asked me to come after 20 minutes. After 20 minutes, when i went i was waiting for more than 1.5-2 hours to get my number. At that service center 5 counters are there but only 1-2 persons work at a time. Actually no manager is monitoring that service center It seems nokia 2630 that this prob is inherent with it. Is it possible to complain in consumer court for this worst service of nokia customer care. Whenever service message comes to my mobile nokia 2630 from airtel it hangs. is there any other solution other than re-installing OS. It seems that they will not restore our phone memory backup after re-installing os.

[rakeshsameer]

dear sir,

u are very right that nokia is such a huge name but its customer care is very bad....if i use WORST, it is better suitable for nokia team.
I also bought N73ME on november 2007. i was used alone without any bluetooth or data cable, because frightened from virus. i only transferred some songs in Feb 2008 and i was listening that since then. but in September 2008, my mobile automatically showed MUTE and its loudspeaker has stopped working. i went to Nokia Care, there i spent Rs. 1800.00. They told me that the "B" cover is currupted (they have no reason) so it is not cover under guarantee. I gave him the rupees and got my phone. but in just after one week, got another problem, the phone automatically restart. no matter i was talking or listening the music. I again went to that Nokia Care, there he says that it is a cosmatic problem, so need to change the crystals and number covers. But initially he demanded Rs. 110.00 for "check-up" my mobile. i told him that after repairing the "B" cover, i am facing that problem. So he did not took that Rs. 110.00. he told me to get mobile on the very next day and the cost he told was Rs. 2500.00. I was just fedup that even since it is not completed one year, i am going to spend Rs. 5000.00 onto my mobile . What is this. But i called the Nokia Care on next day, then the mechanic told me that the phone would get me after 7-10 days because it went for repairing. I was not expecting that without my knowledge they would sent my phone. Because in this fast life, we cannot live without mobile in such more days. But i had no choice. I called Nokia Care Phone team on 0124-30303838, and that was my very big mistake. he only gave me another nokia care address and told that he only help like this, nothing more.
I am just fed up all this nuansense and going to convince all the friends, relative and others -- not to buy nokia products ever in life.

[manasvini]

Hi
I was a user of expressmusic 5600. I am very sure every person having this model has faced problem atleast once. I was in warranty period when i saw the exchange mela in Univercell. I thought lemme get rid of this mobile. And i went to exchange, though i had to pay 5k extra for the new mobile i said fine no issues lemme spend some more and get the new set in proper working condition...I bought 3600 and trust me thats even more sick. within a weeks tiem i realize the battery doesn't support even for 2 hrs if i listen to music and the strat/stop button doesn't work and the volume up button does't work. i really wonder what really works in this mobile. Nokia for sure is going to do bad in its business and sooner or later people will prefer only sony ericsson. Nokia its a god damn challenge for you.
I am not sure whats going to happen with my fight with nokia for a new set at no cost. they should repalce my set else...my ultimate option and suggestion is CONSUMER CASE!!! Guys when are you going utilize opportunities for your benefits? We people are not to be taken for granted. they are not servicing for us they are only making business...and we are not fools to push up their profit curves...I will surely place a consumer case if nokia doesn't replace me with a new set..

[nj15]

Hi,

You can send all of your complaints to the Consumer Rights - I reckon there is one in India. Or try contacting the regional Nokia Director for your country. I'm pretty sure that they will be more than willing to work things with you.

=)

Message Edited by nj15 on 12-Jan-2009 09:27 PM

[raahil69]

i understand tht u had had time with nokia india care center.

the only thing is that nokia india care center dont take customer seriously.

this happens only in india.