[kierond]

I have just bought a PAYG 8800 Arte and when I try to apply a video ringing tone using the tones that come with the phone I get the following error:

Unable to select. File type unusable.

Can anyone help?

[mccbleue]

Like most modern S40 phones, the 880 Arte should be able to use AMR, MIDI, MP3, MP4 and AAC/eAAC+ files for ringtones, plus video ringtones. The phone can also play WMA files, but can't use them as a ringtone.

If the file in question it something you've downloaded commercially, it may also have Digital Rights Management preventing it being used as a ringtone.

The final thing that may affect this is that if your have operator-version phone software rather than generic Nokia software (ie: is your phone branded with network logos?), sometimes they have different file restrictions.

If it is not an issue of operator software or DRM, then you should be able to convert the file into a suitable format then use it as a ringtone.

Message Edited by mccbleue on 29-Apr-2008 02:51 PM

[kierond]

The phone came with 10 video ringing tones pre-installed by Nokia on the phone. They don't work.

Can anybody help me?

Surely its not too much to ask that a pre-installed tone actually works?

Again, I haven't downloaded or made any changes to the settings whatsoever.

[mccbleue]

If preinstalled content isn't working, it sounds like a software issue. I'm not sure if this model is supported by Nokia Software Updaters, so you may have to go to a Nokia service point.

[kierond]

I've checked the Nokia software updater and apparently I have the latest version (v. 05.21) so the problem doesn't lie there.

I ordered the phone from a retailer online, will I have to send it back to the retailer to get it fixed?

[emerson]

This is how I got mine to use video tones:

Choose contact & then choose "add detail"

Do not choose Tone, choose Video instead.

Navigate to the pre-installed video tones location (or the location of other video you may want to use) and choose the one you want. That's it. It works.

[kierond]

Hi Emerson, many thanks for your help. The method you describe does indeed work. However it only works for 1 contact at a time. Do you know how I set a video ringtone for ALL incoming calls?

Cheers!

Kieron

[tiance]

Haha, I bought a Nokia 8800 Sapphire Arte and it's totally unlocked, but I face the same problems too. I even updated the phone software to 6.40 Version. However, the problem with the video ringtones still exist? Does that mean we can't really use the video ringtones...?

[blkvzgo · Accepted solution]

Find the tone in Gallery, press Options, Use and Use as incoming call tone

[celvsaas]

Thanks, 'blkvzgo', that works fine on mine.
Strange that we have to do it this way though...