[mihir_rocks]

Dear Sir,

Is there no option for 5220 Xpressmusic in 'Device' menu for 'Ask Nokia'?

I purchased a Nokia 5220 Xpressmusic from a store in Mumbai.
It was a great experience at first, but that was short-lived.
After using the phone for about 1 month, it started giving display problems & 'Sim Card registration problems'.
I tried different sim cards but the problem persisted.
Finally, I gave the phone to the dealer asking him to send it to the service center.
The phone was repaired (or who knows what these people do), & it worked fine for about 6 months.
Again the same problems started & I was compelled to give the phone for repairing once again.

Then, after the expiration of my warranty period, the problems again started.

Then I went to the New Customer Service Center at Elphistone Rd. in Mumabi.
After paying Rs.800 as repairing charges, i was given the phone back with assurances that it will work well.
Hoping for the good I started using the phone to find much to my dismay that after 30 days (which is coincidently the warranty period for repaired phones at the service center) the problems surfaced again.

Is this enough evidence for a pure & organized scam being done?
And by allowing these sub-standard & cheating service centers being run, Is Nokia a part of it too..??
Being a Loyal Nokia customer for 4 years, all we get is this?

Its really a shame on Nokia's part & openly breaking the customers trust in Nokia.
I would really buy a cheap so called 'China' handsets (wherever they are made) rather than buying a Nokia in the future.
Because rather than giving false warranty & assurances etc, they give "No Guarantee"

I also know that this complaint will go unnoticed like the thousands of complaints here, but needed to voice my opinion nevertheless.

[mihir_rocks]

Anyone facing same problems..?? 

Plz express your experiences...

[dileepank]

I have a similar problem with the handset and it was repaired for 6 times before. My visit to professional care center started after opening the box, where the charger was faulty. I was given a replacement after lots of follow-ups. Then with lots of difficulties (SIM card registration, frequent restarts, Contacts Not Ready, No response when Answer calls, etc) I managed to use it for 6 months. For almost 3months it was with service centers, with me wasting hours waiting there. The same was escalated several times with Nokia Care (customer support). It was of no use except for the tech support person to seek and receive feedback about himself.

To be very frank, I have not seen any support as bad as Nokia.