[intercoms]

Hi, I just got my Nokia N8 today (US version).  When I clicked on the Ovi icon, it opens up the browser and just shows "Welcome to Ovi Store".  There are no links to download the Ovi Store installer, and I'm stuck here.  Tried to go to store.ovi.mobi and ovi.com but can't find anything that will let me get the installer!

Please help as the Ovi store is a very important part of the phone... I can't install anything without it... Thanks!

[evmarchi]

I am having the same problem with my cellphone N8 (US Version)

[intercoms]

@evmarchi: are you seeing the same thing as I am in the browser?  Just the text "Welcome to the Ovi Store"?

Nokia, please offer a solution or workaround.  Maybe a link to the .sis file?

[cjlim]

You should still be able to download apps from Ovi Store without the Ovi Store app on your phone. Just browse on your pc to www.ovi.com, login using the same username and password as here, select Store then select your phone model, choose the app you want and select Send to Mobile.

You should then receive an sms with the download link. 

[intercoms]

That doesn't work.  The URL sent in the text message will just redirect the Web browser to the exact same page - with a Ovi logo on top and the text "Welcome to the Ovi Store" and nothing else. 

Plus, it doesn't solve the problem.  Ovi Store is the essence of the phone, why isn't this working!?

[cjlim]

I wondering if there are any problems with your local Ovi site since all if you seem to be from the same country. We had some problems here earlier in the week but it seems to have been sorted. I've also read about problems with the Australian site as well. May be no harm to contact Nokia Care using the "Contact us" tab to the top left of the screen for confirmation.

[intercoms · Accepted solution]

Thanks for your suggestion cjlim.  I contacted Nokia before posting here, and they've gotten back to me with a solution that works:

1.Go to Menu.
2.Select Web.
3.Go to options.
4.Choose Clear privacy data.
5.Select Cache.

If the issue is still unresolved, we recommend that you kindly perform a soft reset on your device. For you to do that kindly key in *#7780# on your device.

I hope it's just my N8 that had this problem... because not being able to launch the Ovi store is a big issue...

[alir_moki]

Hi,

After a hard reset, there is no "OVI Store" icon in the N8 (also you couldn't find the Maps, but I installed it).  If you go to the web site (store.ovi.com) and select download, it starts installing, but in the end gives a simple message saying "Unable to install".

I tried:

1.Go to Menu>Select Web>Go to options.>Choose Clear privacy data>Select Cache.

2.I installed the developer version of Qt 4.7 (qt_4_7_0_opengl.SIS) (I had tested the Qt 4.7 and reinstalled the Qt 4.6)

3.I also tried to install Ovi Store from Ovi Suite 

4.

• Download Nokia Qt Package from wiki.forum.nokia and extract the package. There will be Qt 4.7 for Symbian^3 and Qt 4.6 for Symbian^3
• Copy both of the files (Qt 4.7 for Symbian^3 and Qt 4.6 for Symbian^3)to your Mass storage Nokia N8 and paste it 
• After that, download the Nokia Qt SDK from the link given and installed it to your PC. The installation will take time, so be patient.
• After installation is done, connect your Nokia N8 to your PC. (Make sure the phone is set to Nokia Ovi Suite first)
• Wait till your PC fully detect the phone
• Then go Start > Nokia Qt SDK > Symbian and choose Install QtMobility to Nokia N8 device *This is the most important part
• It will prompt Ovi Suite and will start installing the appropriate application to your phone. Wait till the installation is finished.
• Then go to Tools > Software Update and sellect all the update you think its appropriate.
• After done updating the phone. Unplug the cable from your phone
• Go to File Manager and Install qt.sis and qtwebkit.sis from Qt 4.6 for Symbian^3 folder
• Then install qt_4_7_0_opengl.SIS from Qt 4.7 for Symbian^3
• Open Ovi Sote application, wait till the download links appeared.
• Click download and start installing Ovi Store
• Finally, restart the phone

NONE OF THEM WORKED FOR ME     

Please Help me to restore my Ovi Store 

[mesoscare]

Same thing happen to me yesterday I going crazy. I can still download apps from my comp. but still. I also try those methods you mention also none work for me. Did you find any new solution? I think the only way to fix it is to bring it back to a Nokia store and have them reflash but I was wondering how much will that cost?

Someone help us !!!!!!

[jariva1]

I have the same problem with my N8. I can download OVI store file but when I try to install it "File corrupted" and that's it. Same thing if I to try install for example software update "Nokia Theme's".

I have already reseated phone to factory settings but that didn't help.

Damn Nokia!

[LiamBelfast]

all of the above do not work.

The nokia solution of browsing to ovi store on line just brings me to a place to download the ovi store!!!!!  the phone keeps saying unable to install.  This is a brand new replacement phone and I am really disgusted at nokia not coming up with a proper install file

NOKIA please resolve this - you posted at the top that it was resolved when it was not

[LiquidRain]

I just got off the phone with Nokia support for about an hour.  The official response to this problem is "we do not recommend hard resetting your phone", which is why Nokia mods aren't touching this one with a 10 foot pole.  The way the rep treated this, once you hard reset your phone, it's your problem, not theirs.  (that would not have helped me when my N8 wasn't booting after the phone app upgrade, which is why I hard reset it)

However, higher-tier and N8-specific reps are very aware of the problem.  My trouble ticket was 100% about Ovi Store, since Maps is easy to get working again, and (after getting the right person) the rep said "hard resetting the phone causes Ovi Maps and Ovi Store to stop working."  So they know, they absolutely know the problem, or he wouldn't have even mentioned maps.

The rep mumbled something about "we are processing an update to the N8" but other than that was mum on the subject. (however we already knew an update is coming in January)  The only fix, as others have found out, is to take it to a Nokia Care Centre where they will reflash it with the firmware that shipped with the phone.  If there's none near you, it must be sent in to a repair facility for reflashing.  Only Nokia centres have access to the firmware that shipped with the phone.

[childofthewo_mj]

Where is the update from Nokia to fix this problem?

[poguaps1]

I have the same problem on my N8 downloading Ovi store installer. I hope it will work this time. Thanks for the tip.

[N8_New_B]

I tried that step by step however when i receive the message it is an inactive link and when i tried acess the page through my pc i got a page that told me my device was incompatible with the ovi store... any suggestions

[ros86]

The bellow steps work with me yesterday :
Solution:
- For N8-00 sw 011.012 and C7-00 sw 12.003 , users will need to manually define the port setting to be “ 8080” for the proxy server address by choosing Menu - > Settings -> Connectivity -> Settings -> Destinations -> Internet -> Options -> select the Swisscom Internet settings -> Options -> Advanced settings
Eg. Swisscom Services settings on vanilla sw are checked. They are:
Access point name: gprs.swisscom.ch
Proxy server address: 192.168.210.2
Proxy port number: 0

Change proxy port number:
Access point name: gprs.swisscom.ch
Proxy server address: 192.168.210.2
Proxy port number: 8080


- For N8-00 and C7-00 next sw versions the correction has already been done to the settings table.
- Note that this problem is only specific for Vanilla SW users. It is not impacting Swisscom variants

[andrechile]

i searched for hours... tried multiple things but what finally worked is to download the beta of the wordpress installer as this is based on QT and will install the missing libraries.....



all i did was install this via ovi suite: http://nokia.trac.wordpress.org/export/775/builds/symbian/WordPress_Beta_0_8_7_selfsigned_installer....



and then launch the ovi store via icon... it offered me the usual download link but instead of the ususal fail i recieved the ovi store...



me happy - me going to download ovi apps

[Dreamworld]

Yes this Work perfectly. Thank you very much for your suggession. I am using Nokia C7-00 with New Firmware PR1.1 V13..... I just get it signed then it installed perfectly (WorldPress Beta). Then i just try the through OVI Icon (Which will open the Browser) & it installed the OVI Store perftctly.

Once Thank you for ur Advice.

Regards.

[manasguduri1]

http://nokia.trac.wordpress.org/export/775/builds/symbian/WordPress_Beta_0_8_7_selfsigned_installer....

this link is not opening it is saying trac error do u have any other method to restore ovi store

[chinling]

i able to download the file... but cannot install... online certificate check fail... pls help...