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Got double charged in ovi store and no download

darkmage136
New Member
darkmage136
Posts: 1

Got double charged in ovi store and no download

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02-May-2011 02:22 AM

I wanted to buy a game, entered my credit card info, and got through the confirmation page only to receive the error:

Card error

Card errors encountered. please try again later or change payment method on the next screen.

 

This problem wouldn't be so bad except I checked my credit card, and I got charged TWICE even though there was an "error"! The transactions are from Bibit Global Payment Services. Because the transaction supposedly didn't go through in the ovi store, I can't even download the game. I would like a refund for the charges. I've already sent a support request through the contact us page.

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Mobile Overlord
Mobile Overlord
farby
Posts: 10,013

Re: Got double charged in ovi store and no download

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02-May-2011 05:21 AM

What you have done is the ONLY correct way.. This being an User-to-User forum.. you will not find a resolution.. but only suggestions on how to go about it...

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Mobile Guru
Mobile Guru
krizanand
Posts: 1,728

Re: Got double charged in ovi store and no download

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04-May-2011 06:27 AM

@darkmage136 Apparently you can call Nokia-care and ask for a refund.

If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

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