[erga]

We tend to see lots of similar questions here, so hopefully this helps you guys out with your sync issues:

Sync SMS not arriving to device: - Commonly caused by the following reasons.

1. Operator is blocking the message from arriving.

This is the most common fault not to get the message. Please keep informing us about the problem cases via the contact us form http://www.ovi.com/support/care (if you sign in, it will prefill your personal details so you save some typing).

We will work with the operators to resolve the cases as quickly as possible but as it invilves many parties it is not always as speedy as should be. Please be patient.

2. Phone number incorrectly inserted

Very common problem we see every day. Phone number needs to be in international format. It must start with the country code +XXX followed by your number without the first digit (usually 0). e.g. your country code is +44 (UK) and phone number is 0781234567 -> the international number is +44781234567.

3. Operator alters the message.

The operator does something in between and makes the message e.g to disappear or makes the PIN code invalid, etc. Please report these cases also to us and we'll make our best to sort them out. From all the cases these are the most difficult ones to solve and will take long time.

My phone is not on the list of supported devices:

Many new models are not added to ovi as quickly as should and we're aware of this. Again patience is requested from users. We're constantly working to ensure that the new device certification is not forgetting the new devices.

As a workaround you can choose a device with same software platform and you can perform the sync with Ovi even if your new device is not yet on the list.

Synced data disappears:

Some of you have probably seen a case where all the data you have synced is not shown in Ovi. (e.g. secondary mobile numbers).The data is there in the database but not shown in your contacts. All your data is synchronized but all not showed.

We're constantly working on improving the Ovi sync experience so please bear with us and keep providing the feedback.

[wfreire]

Please, How com I solve an issue about phone number from my contacts do not appear on OVI?

And BTW, I  have noticed different erros on showing info between the PC Suite "Communication Centre" for tha contacts and on OVI, for the same contact.

The weird is that the sync between the outlook 2007 and the phone the same contact is correctly formated. And when accessed throught  "Communication Centre" (which access directly the contact on the phone, the same contact is badly formatted...

Any clues?

TIA!

[calauria]

Hi, Erga.

You wrote:

3. Operator alters the message.

The operator does something in between and makes the message e.g to disappear or makes the PIN code invalid, etc. Please report these cases also to us and we'll make our best to sort them out. From all the cases these are the most difficult ones to solve and will take long time.

As requested by you, here goes my report. I use an E71 and everytime I receive the sync configuration SMS, the PIN Code is reported as invalid. My operator is Claro and I'm in Brasilia/DF, Brazil.

Is there any way to manually configure the phone?

Thanks for any additional information!

Br,

Carlos Lauria

.

[yorch]

If only there was a way so the user can put the data himself, lika MANUAL CONFIGURATION!!

C'mon Nokia is not that difficult, it is actually easier and cheaper! MANUAL SYNC CONFIG PLEASE!!