Hallo!
I have few questions about the membership and registration in Club Nokia which the Nokia Care staff could not or didn't want to answer on. The Nokia Sweden support staff didn't even reply to my message. Not only did they not reply on my message concerning the Club Nokia membership, but they never seem to reply on anything, what ever question I ask them. Once there was some technical issue with the Web site and one of the many of my messages didn't seem to have been sent to them. But that can be excused. But what about all the other times I have sent messages to them which they didn't reply on? I have been sending messages (via the e-mail contact form) to Nokia Sweden ever since I bought my first Nokia mobile phone which was like year 2003 or something like that. And they always replied on any concerns I might have had. But during the last like two years right now I was never able to get a reply from them whatever question I brought up, including the question about what's up with them and this behaviour. I have been sending messages to them for two years time period right now, from different computers, even different operating systems, and filling out different e-mail addresses where I want the reply to be sent. But still nothing!
Maybe it will work out better and I may get the reply faster if I send them the message in a bottle?... they are such a****les! This behaviour has changed my whole picture of Nokia as a company and as a brand. It used to be easy and obvious to me before what brand I would buy when I walked out to buy a new mobile phone. But right now if I was about to buy a new mobile phone (have a N73 right now) I would be in some serious doubt whether or not to buy a Nokia phone. Mobile phones of today are not as they were three or five years ago. Today, other manufacurers have developed and improved their product lines quite radically. Simply put: Nokia is not the best brand in the bussiness anymore. A Nokia product is not the only good enough product. Besides, their handhelds are totally useless on a Linux computer. That goes totally against and is contrary to their claimed beliefes and almost heroic proclamation of open source and Symbian OS being the best solution for smartphones which several manufacturers use today in their products. So I might chose a competing brand instead. What ever brand I might chose in the near future (i'm planning to buy a new smartphone or PDA next year) I will definitly take in concern the producers relation with customers. I don't accept the way I have been treated by Nokia Sweden. I could of course have called them on the phone, but that's not an excuse for the e-mail communication to be out of function, out of order, or what ever is going on over there.
E-mail communication is becoming and already is a basis for corporation-customer communication. Many big names in the IT bussiness have solely technical support by e-mail, and nothing else. When they do have technical support by phone, a great part of the customer base choses to e-mail them instead. So e-mail communication is becoming more used then the phone even between regular people like us who spend time on this discussion board. So e-mail communication is not something that is allowed to be neglected in favor for support via the phone. If we look at the way people communicate today it would become obvious that e-mail and SMS/MMS communication play an important part.
And Nokia is supposed to be "Connecting People"! Hah! So ironic!
Note! One very important thing that must be underlined here is that this bad relation thing, and Nokia not replying on e-mails only and surely applies to Nokia Sweden. Nokia UK for instance has always replied to what ever the question I had in mind. So for every time Nokia Sweden didn't reply to me, I translated the message to English and asked Nokia UK and I always got a sattisfying answer. Many thanks to you guys! You're the best! This positive and good reception may be a reason enough for me to move to England! Seriously!
Initially I just wanted to ask the questions I have below. But I felt like this post needed to be expanded little bit to give you a short flashback or foreword and to share my experience with you. Feel free to comment if you have had any bad experience with either Nokia Sweden or other Nokia support or customer care or so called "Nokia Care" depertments.
Now to my initial questions.
1. What is Club Nokia?
2. What's the difference between Club Nokia and My Nokia? If My Nokia is just a new name for Club Nokia, then what else has changed except the name?
3. Is it true that one can get a personal Club Nokia card by mail after registering for Club Nokia?
4. What is the Club Nokia card used for?
5. Is it a condition that must be fulfilled that one registers the purchased phone and shows the Club Nokia card in order to get warranty service at an authorized Nokia service shop? If it's not a condition for warranty service to have the Club Nokia card, can it still be used for those purposes (i.e. verifying the date of purchase) instead of showing the purchase receive?
Thanks in advance!
Support
