[lookitstom]

hi there, I bought my 5800 less than 24 hours ago and I'm already having problems...

I'll start with the non software related question first - I bought my phone from a private company, and I didn't get a -

spare stylus

a carry case

and my usb cable is less than 3 inches long.. from the pictures I found on the internet it's supposed to be a lot longer.

do those come with every 5800 package?

now, I installed a program which is supposed to make the camera be silent while taking pictures. after installing it I can't choose the OVI PC Suite option when connecting it to the pc, and the phone crashes. I deleted the application, but the crashes just got worse; when I turn the phone on it crashes after less than 30 seconds.. 

any suggestions? I've disabled the auto key lock thingi, I think the battery isn't falling or anything like that.

what should I do? do you guys think this is happening cause I installed that effing program?   if it mattersit's called Cenrep_3rd something.

please give me a hand.. thanks

[kevamiga]

Hey

I didnt get a spare stylus... all i got was the one in the phone and a guitar plectrum on a piece of string.

The data cable? Sure.. mines like tiny as well.

No carry case here either. I think nokia have stopped the free accessories pack.

Id try a factory reset on the phone now, format the memory and get rid of any damage that app has done. 

[lookitstom]

okay I can't even turn my 5800 on..

now what?

think it's cause of the app? I'm afraid the store won't do anything even though it's 1 day old cause of that effing app

[kevamiga]

Does it light up when you put the charger in? If not... remove charger and battery for 1 mins and reconnect... retry.. anything?

[lookitstom]

well it wasn't lighting up, so I did what you said, and I'm able to turn it on now, but it already crashed once..

phone is working now, gonna keep you guys posted

[lookitstom]

seems like I can't edit my post..

anyway same problem, I turn the phone on, and it turns off after less than a minute.

[psychomania]

Return it to the retailer, just don't mention what you did.

Before you do though try this:

/discussions/board/message?board.id=topfaq&thread.id=124

If they won't help you take the phone to a nokia care point.

Care points/service centres and repair info:

UK • Europe • Asia-Pacific • USA •
Canada • Middle East and Africa

Elsewhere: Click here, select your country, go to the support section, then select repair. 

[lookitstom]

will that action that you linked delete my hebrew?

also, do they have a way to check what I installed? cause I'm kinda afraid that they'll say they won't fix it even though it's 1 day old, cause of the thing I've installed

[psychomania]

As long as the phone was the correct version for use in hebrew speaking countries then it will not be deleted. If the phone is a modified import then it may be lost. Only the retailer can tell you if it's an import or not. The retailer will not be able to tell how you messed the phone up, the care point may be able to tell.

[lookitstom]

oh well.. I'll go there tomorrow

they will probably take it to the lab and return it 2 weeks later..

I'll keep you guys posted, thanks for your help

Message Edited by spark11 on 04-Jun-2009 06:54 PM

[hgohel]

There's a thread on this forum that discusses differences between European and American packages for the 5800.  My American package came packaged exactly as the OP described, but the European retail package seems like it had the goodies such as case & extra stylus that the OP was expecting.  So make sure you are getting the correct product for your region!

[matttye]

When you say "crashed" - what do you mean? If the phone turns itself off, mine did the same - I searched on the internet and found that in some builds of the 5800 the battery is a loose fit inside the case, and sometimes loses connection with the pins. You can solve the problem by wedging a little bit of paper underneath the battery to make it a tighter fit.

My phone still turns off if it's being jolted around sometimes, but now it only happens about once every few days so I can live with it.