[totoanon]

Early this morning i was deleating emails from my inbox, I use mail on 3 an application from hutchingson3 when my phone froze. i left the phone for a min and then checked again but the phone was still frozen so i removed the batterie left it for a couple of mins and put it back in. now all my phone does is turn on the nokia logo loads but then it turns of and restatrs and does the same again white screen nokia logo no hands coming in at all and then it goes off and starts again. do i need to do the three finger restart or is there anything else i need to do, any help is greatfully accepted

[psychomania · Accepted solution]

If you have a memory card in the N96 remove that, also remove the sim card and try again.

Also try leaving the battery out a bit longer, like 5 minutes.

If it still fails then the only option is the four finger reset.

Hard reset:

1. Switch off the phone.

2. Hold down the following three buttons: Green (the call answer button), * button, and '3' button.

3. While holding these buttons, hold the power button for a second to switch on the phone.

4. Release when the phone shows the nokia hands logo or shows other signs of life like the language selection screen.

It may take a few attempts and very flexible fingers.

[synth_fg]

Unfortunatly it sounds like a 3 finger job

Firstly take the battery out for a good 5 mins before trying to boot

Memmory cards have also been known to cause issues so remove

You could try plugging it into a pc with pcsuite/ovisuite running via usb and turning it on but wouldn't hold out much hope

But I guess neither will do much good

Message Edited by synth_fg on 09-Jul-2009 09:14 AM

[psychomania]

---

synth_fg wrote:

Unfortunatly it sounds like a 3 finger job

---

It takes four fingers to do the reset

[totoanon]

im gutted i had to do the reset. im sure i backed everything up using nokia pc suite i just have to figure out how to get it all back onto my phone. thanks for your help guys

[psychomania]

It is very odd that it had to be done.

Had you recently installed any software into the mass memory that runs on start up, as that is the most likely culprit.

[totoanon]

i was deleting a animated screen saver i had downloaded, i think this may have caused the problem, i wont be using there software again thats for sure

[psychomania]

Thats bad.  Hope it doesn't give you any further trouble!

[totoanon]

ok further problems since the reboot. i now cant store any contacts. I save the number as normal but when i goto my contacts there are no contacts and it says contacts from selected memories are not available, what have i done?

[psychomania]

That is extremely odd.

Which firmware version do you have?

[totoanon]

12.0 firmware. phone is branded to network and cannot update to newer versions

[psychomania]

Fair enough, damn networks!

After you reset did you format the mass memory? Chances are that something on there is the cause.

[totoanon]

i didnt do the format, i will do that now

[psychomania]

If it's still playing up after the format reset using the *#7370# code, all of your data will be wiped, again.

[totoanon]

thankyou it worked. i just hop ibacked my photos on my computer lol

[psychomania]

Glad to be of service

Lets hope it doesn't happen again!

For future reference always install any apps that run at start up onto the phones memory.

Message Edited by psychomania on 09-Jul-2009 02:40 PM

[totoanon]

as i download my stuff from sites like getjar and mjelly is there any way of actually seeing if it is going to be a start up application?

[psychomania]

Generally you can tell if an app runs at start up because it will be running without any user intervention, for eaxmple the 3mail service.

Most java based apps do not run at startup.