[tweets]

I have just returned from a couple of days in Paris and whilst I was there I had my N73 stolen (woke up in in the morning to find the person I had took back the hotel the night before gone and with my N73) but what I found odd was they had left my SIM card where the fone was sitting. Anyway handset is insured and I had my sim I decided to deal with it when I got home today, I had no time to go to the police in France due to the time of my flight

I called O2/CPW today to have the handset blacklisted, the guy I spoke to said it was done and would no longer work on any network and I asked him to confirm this as it was a UK handset stolen in France, I then explained to the guy that I still had my SIM card and he then changed the story and said my SIM had to be in the handset for the blacklisting to take effect and that to get it blacklisted properly I would need to go to the police, so of I wanders to the police station only to be told they can't help me and its the job of the network

Can anyone tell me has my handset been blacklisted or is what O2 are saying true, I always thought a handset could be blacklisted by the IMEI number regardless if the original SIM was in the handset or not, If what O2 are saying is true, is there any other way I can have the handset blacklisted so it will no longer work in France or anywhere else for that matter as the thought of some thieving scumbag running around with my mobile which I had to buy with my hard earned pennies really pis*es me off

[taffytafftaf]

I'm sure there is a moral there somewhere.

[tweets]

If you mean the person i took back to my hotel then I actually knew the person but that's not the point he still stole from me, I know he has his ownn sim card in the handset and I called the french network and asked them to blacklist the handset but they wont as they need a police report from french police, so I called the french police and they said I must attend the police station in person, my so called friend leaves Paris to return to Russia on the 2nd, by the time I get there and get police report etc it will be too late

is there ANY way i can have this handset blacklisted in France or anywhere else

Don't Nokia offer any kind of service like this, they are in the best position as they are in practically every country in the world, report a mobile lost or stolen to them and they can blacklist it in any country and if it gets taken to Nokia repair centre it would appear on the computer as lost/stolen and return it to its right full owner

Message Edited by tweets on 27-Jan-2007
10:38 PM

[roberth]

The best advice i can give is if you can get a copy of your bill for the phone as well as the imei number contact the french police again stating your position as well as your friends name and his departure date and time airways etc if you have that info with the gathered info send a strong but not impolite fax to the french police explaining what you have said here as well as explain to them that you wont be able to travel to france due to (work lol) restrictions and that you wish some assistance before your friend leaves france

[babdi]

What Robert said can be tried out. But I am not sure if the police will buy the story. Normally Police insists in personal appearence where they can verify credentials and act on.

[tweets]

Ive tried all that, I spoke to the french police last night and they insist I am there to make the complaint and they need me to bring all documents to verify I am the owner, when asked if I could fax them they refused, i even asked if I could go to the french embassy to do it and they refused said i must be there in person

[babdi]

Thats what I said in my last post. They need to establish through identifiable documents that you are genuine so that they can act on your complaint

[tweets]

It just aint fair, I should be able to report a handset stolen and provide all documentation to prove I own it and fax it to them and they should act on it, I thought the idea of Europe was so everything worked together

[petrib]

If you report it stolen in your country, and to your home operator, you can ask if they propagate the blacklist of stolen/lost IMEI numbers to other countries, like France.

[tweets]

according to O2 the only way a handset can be black listed is if the original sim is in the handset, which is useless, if someone finds/steals a mobile the first thing there going to do is ditch the sim how useless is that?

[tweets]

UPDATE: after a lengthy discussion with O2 they admitted it could be done and are blacklisting the handset as I write and it will be blacklisted in France forgot to ask if that includes Russia also as he will return home there next month

[taffytafftaf]

---

27-Jan-2007
10:37 PM
tweets wrote:
If you mean the person i took back to my hotel then I actually knew the person but that's not the point he still stole from me, I know he has his ownn sim card in the handset and I called the french network and asked them to blacklist the handset but they wont as they need a police report from french police, so I called the french police and they said I must attend the police station in person, my so called friend leaves Paris to return to Russia on the 2nd, by the time I get there and get police report etc it will be too late

is there ANY way i can have this handset blacklisted in France or anywhere else

Don't Nokia offer any kind of service like this, they are in the best position as they are in practically every country in the world, report a mobile lost or stolen to them and they can blacklist it in any country and if it gets taken to Nokia repair centre it would appear on the computer as lost/stolen and return it to its right full owner

Message Edited by tweets on 27-Jan-2007
10:38 PM

---

I was not insinuating that you didn't know the person or that anythin untoward happened, I was just saying that the moral is not to leave your mobile with thieving scum. Not even sure that your insurance, if you have it, will cover it as some insurance will only cover it from theft if there is a break in etc. Phones left in empty houses or unattended are written in small print.

[petrib]

---

28-Jan-2007
06:46 PM
tweets wrote:
UPDATE: after a lengthy discussion with O2 they admitted it could be done and are blacklisting the handset as I write

---

Good. Claiming the phone had to have the original SIM card made no sense, because it is only the phone's serial number (IMEI) that gets blacklisted, and refused to access the network no matter whose SIM is in the device.

[tweets]

Thats what I thought and when I explained this to her, after putting me on hold 3 times she finally spoke to some one that told her how to do it properly or so she says, she never went into detail I hope she wasnt bluffing me to get me to go away

Twice I was told by O2 that the only way to blacklist the handset without the sim card in it was to go to the police and they did it with the IMEI no. I went to the police and they told me they knew nothing about it and that they would just contact the network like i would

O2 even told me to use immobilise.com, which is what I did, but imobilise doesnt actually blacklist a handset, you have to do that yourself and it says this quite clearly on the website

sometimes i wonder if O2 know what there talking about some days

[tom1234]

Maybe i am missing the point here, but getting the phone blacklisted or barred forever is not going to get you phone or any money back. The time and money spent repeatedly phoning france and the police probably cost nearly as much as the phone itself. If you have your sim then theres no need to worry is there? I agree it was awful that the dude stole your phone but **** happpens. Insurance wouldent even cover it either.

Sorry to hear about your loss.

[tweets]

I dont really care as long as he aint getting the use of the fone, maybe just maybe with it being blacklisted, he might be stupid enuf to try and have it repaired by nokia and correct me if im wrong that is when PC Plod turns up , doesnt it come up on systems that the handset is blacklisted?

[viper]

sorry to tell you this. the blacklist will only be in place for the uk networks.

[tweets]

not according to the woman at O2, I specifically asked her if it was blacklisted in France several times and she said yes each time

[osazod]

just to make you feel better...

[ranron]

osazod, you didn't need to let him have second thoughts about this now.

Message Edited by ranron on 29-Jan-2007
03:11 AM